Edinburgh Airport

I travel round the world for work and have been in some great airports some mediocre and some terrible. But I have never seen such a stupid ill thought out moronic security system than the new one at Edinburgh. It's bad enough on your own - losing track of your mobile phone and other valuables as they sit somewhere out of site for anyone to help themselves to but I have also gone through it with a toddler and wife - then the experience is unbearable. Who thought having numbered spots on the floor was better than a queue? All of the family's belongings get split up on the belt as they disappear off into no man's land then you have to escape from the mass of people to go through the metal detector - with a 3 year old trying to escape. It is beyond doubt the worst design anywhere on earth. What smart alec thought they could redesign something which while sometimes tedious works efficiently in every other country on earth! I wait for them to be sued over lost belongings missed flights or someone just completely losing their temper!

Huge queue at the security hall at 6 o'clock this morning (Monday) queue snaked all the way back from bar code scanners to the escalators (i.e. a long queue to even enter the security hall). This is far from the first occurrence since the new security hall was opened but this now appears to becoming the norm at EDI during any busy time. Escalators were roped off with everyone being redirected to the stairs and lifts. Staff appeared to be doing their best and calling out for passengers on flights closing to come forward but some staff were clearly inexperienced and giving out wrong information - particularly the guy at the top of the stairs who told me that easyjet+ customers can no longer access fast-track which is just plain wrong. He maintained this even when I showed him the fast-track symbol on my boarding card. EDI has become an embarrassing shambles since the new security hall was opened; excuses about delays being due to staff sickness and 'unexpected' passenger volumes are just not credible. Poor management pure and simple.

I use both Edinburgh and London City airports regularly and I used to consider them my favourites. Due to the new security processes introduced at both (they are owned by the same company) I am now beginning to hate travelling through them. Whoever thought the new security arrangements were a good idea was wrong wrong wrong. It is longer less efficient more frustrating than ever. At Edinburgh in particular it really makes passenger feel like cattle being herded. Truly awful experience - they should revert back to the old system.

Passenger pick up and drop off has gone from bad to much worse. The system changes about twice per year and each time it gets worse. Costs are ridiculous. Rip off is no longer the appropriate word. Thievery sounds better. The new security area leads to longer walkways. Not good for the infirm.

The experience in the new security area in Edinburgh airport was the worst we have experienced. How could anyone with any degree of intelligence have thought this was a good way to organise the security. Even though it was not busy my husband who has 2 artificial hips had to go through the search area as usual. This area was totally inefficient which meant that the queue was long and the time prolonged to ridiculous lengths. During this time all of his possessions including lap tops kindles passports wallets tickets are left unattended where any one could take them. This is unacceptable. The security man who was organising the area where our belongings are put onto the belt to go through security I would say was unpleasant. His idea of helping people who due to a language difference could not understand him was to shout louder and louder. I thought that there would have been adequate training for this type of bigotry and lack of intelligence. I agree with others who have complained about the enormous costs in the airport car park even for picking up. It is a total rip off. All in all I would not advise anyone to leave via Edinburgh airport if there is any other option.

I fly to Edinburgh almost every week (over 200 flights in the last five years) and agree with the other reviews that it is progressively getting worse. Every change seems to be designed to drive more revenue - parking fees increased taxi drop off changed so that the space can be used for valet parking new security to reduce the number of staff and create more space for shops. Presumably they paid a lot for the airport and need to squeeze out every penny of the poor travelling public (no point in calling them 'customers' even if they knew what they were). Even as you're queuing endlessly in security they're busy patting themselves on the back for being able to save another FTE from the security area with the new poorly designed system. I fly up from London City and if they wanted to see an airport that knows it has to look after its customers all they would have had to do was to fly down - maybe they missed their flight after getting stuck in security.

I find it absolutely ridiculous to have to pay £3 to pick someone up at the airport. It is bad enough to have to pay a pound however the time allocated even for a drop off can easily exceed the first 5 minutes per £1. It takes a lot longer to get someone in or out of a car with luggage especially if they are old infirm or a baby. This is a monopoly that is being exploited as there is no choice. Pick up and drop off should be free for the first 15 minutes.

I have travelled through Edinburgh Airport frequently for the last 10 years and have had no cause for complaint. On three previous (quiet) occasions I have used the new security area without any problem. Departing at 13.10 on Friday 6th of February introduced me to the chaos highlighted in these posts. It is beyond belief that airport management can get so many things so badly wrong all at once. I will be flying from Glasgow in the future.

The new security check area is a disgrace. You cannot see you bags and laptop etc as they pass through the scanners. Anyone could just steal your belongings and you wouldn't even realise until they were long gone. The long stay car park bus is another issue. It used to drop you off and pick up directly outside the terminal building. Now you have to walk the entire length through a multi-storey car park following a very poorly sign posted route. Edinburgh used to be a fantastic airport under BAA. Now it is one to avoid.

The biggest queue at Edinburgh Airport should be the one for the job centre as whoever made the decision on the new security hall needs to be fired almost 6 months later and there are still unacceptable details. You can of course pay for Fasttrak which really is false advertising. Come on team get it sorted or move over so someone can. Hate to think what it will be like in the summer.