Edinburgh Airport

This was our first experience of Edinburgh airport and will certainly be the last! I travelled with a party of 14 girls on 25th May 15 for my daughters hen do. After being told we could only take 1 clear plastic bag with toiletries through this came as a shock as I had travelled via Gatwick airport 2 days before and had 3 plastic bags! When I queried why Gatwick do not restrict passengers to 1 clear bag he said other airports were not conforming to the rules but Edinburgh were! This was totally untrue as our friend in the next queue had 1 clear bag but had left her makeup bag in her cabin case. She asked if this needed to be removed the member of staff said "no that's fine it will be okay"! So totally conflicting advice and obviously depends on the person you get. The outcome of delaying us for 45 mins meant no one in our group had time for food/drinks/duty free purchases or champagne planned. Not good enough Edinburgh.

As per all the other recent reviews which were all extremely critical I can only add my total agreement. This is now the worst airport to travel through. Escalators switched off for "health & safety" we were told due to the amount of people trying to get to security. We were ordered into a queue so that we could join a queue in the stairs to then join yet another queue to get through to security. Unbelievable! This in total took us forty minutes. The same procedure returning from Alicante airport took exactly five minutes - we timed it. And the latest target we are told is to have one plane leaving every minute - I presume half of them will be empty to achieve this target. What this will be like in the busy summer period is anyone's guess.

Terrible experience at security check removed all the usual stuff to out in trays except couldn't get one gold bangle off as clip had stuck on showed this to the lady who was very nice but told me I had to go through body scanner which I did well here is where the bother really started the woman who searched me said I lit up like a Xmas tree how can that be as I only had one piece of metal on? She then proceeded to search me for a whole 10 minutes after that she used the mobile machine on me and said I was fine to go. Why couldn't this over enthusiastic girl have used that first. I felt that the level of that search was unnecessary and very intrusive in front of other people. Anyway after that experience I couldn't find where my tray with my handbag cash iPad other gold jewellery phone etc was as the end of the conveyor belts are out of sight. My husband picked it up for me and no-one questioned him. So basically anyone could take your belongings. The security queues were bursting at the seams and the staff couldn't cope so why were the body searches so long. Unbelievable experience.

I am a fairly regular traveller (around twice/mth). Overall airport is very good indeed these days in all aspects except for security. A lot of money appears to have been spent on changes and now seems to be a poorer service than before especially when so-called 'Fast-track' is chosen. on the last visit (within the past week) staff were telling customers what clothing/items to put in the trays just before finally going through the screening machines i.e too late and especially confusing for the infrequent travellers - appears to be a staff training issue. Needs urgent attention before the busy holiday period.

Chaos this morning which ever clown devised this new security 'system' should be sacked absolutely unacceptable to be queuing downstairs for 25 minutes to get to the security area and even worse that 2 lines weren't working. To devise a simple staff roster including contingency for sick etc should be beyond a 10 year old. Sadly with the new owners this airport has become completely disinterested in the passengers other than to fleece them rotten. I hope with all the chaos the retailers have something to say to the management I for one will not spend a penny at the shops or bars. A disgrace to Scotland.

We were appalled by the delays in the searching of hand luggage as a result of the inefficient systems and slow and inadequate number of staff. As a consequence we almost missed our flight and were stressed by the poor customer experience. A number of women were stopped as they did not have 'appropriate' clear bags for makeup some were stopped for having more than one bag. To make matters worse the supervisor was unhelpful and truculent. We would avoid this airport in future and use Glasgow whenever we could where systems are better and staff are helpful they also have much better people skills.

Dreadful and shambolic - I arrived 2 hours ahead of my UK flight taking off. The queue at security was so long that I wasn't going to make it to the gate before it shut. This isn't an improvement it is a backward step. I would like to think that the shambles isn't a way of forcing people to pay £5 for the fast track security enabling Edinburgh Airport to make yet more money from travellers. Heaven help you if your bag does get taken to one side for further investigation you can stand and wait 45 minutes before someone looks at the bag and that assumes that you can actually find where it has come out. So your passport credit cards laptop phone etc are all sitting somewhere for anyone to just lift on the way through. The old system was infinitely better. Once I got through on the fast track I was speaking to a member of staff on the other side who said it has been dreadful and a large number of people had missed their flights due to the 'new improved' system. My advice if you have the misfortune to fly from Edinburgh is to add on at least one extra hour to when you think you should arrive that way you stand a chance of making your flight. I will fly from Glasgow in the future a much better airport.

Once again the most horrendous experience at Edinburgh airport. I have travelled through this airport at least twice a week for the last 6 years and the recent changes to security (and staff) has now made this the worst airport I have travelled through. This morning (Monday 18/5/15) they had again deliberately closed off the perfectly working escalators and lifts that would take you up to join the security queue. Customers could only access via the stairs but this morning the new rule was that a member of staff had blocked these off and was only letting customers through whose flight was within the next hour the rest had to join another queue in the check in area to be called later and this is just to get you up to the queues of the security area. The situation once up there has got worse and worse with the new tray and queuing system. As many other reviews mention some of the staff here are aggressive rude and behave absolutely inappropriately. I even saw one male security staff member deliberately hold back a customers tray (once the customer had left his belongings on the belt) so that he would be delayed further. This morning people were missing flights many were distressed older customers had to use stairs they couldn't manage I think this is an embarrassment to the fantastic city of Edinburgh and to the airport management team.

Fortunately I have arrived early for my flight today (Sunday) but I have never experienced chaos such as this. Almost impossible to enter the terminal due to the crowds of travellers who are being prevented from using escalators lifts and stairs because the departure area is too full! How can it be possible in this day and age that a key hub airport is not able to cope with it's passenger numbers. People are rightly stressed and confused particularly those for whom English is not a first language. The operator is a disgrace.

About the worst experience ever. Major wait to be dropped off then a queue way beyond the ground floor stairs to go up the stairs and then snake backwards and forwards firstly to scan boarding pass then for security. 45 minutes minimum to get through not helped by having to go through a body scan as my leather strapped wrist watch triggered a bleep. Horrible slow chaotic and insecure.