Edinburgh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 475 reviews
3/10
No Skytrax Rating
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2/10

Edinburgh Airport customer review

(United Kingdom)

We arrived back from Dubrovnik on a Sunday and were the only flight in the baggage reclaim area. The bags started to come through within 10 mins. However that was short lived several other flights arrived shortly after. Our bags were stopped and other flights luggage started to appear. We had to wait over one hour. During that time we saw several baggage handlers walk away. This is not the first time I have experienced this at Edinburgh Airport and it is a bad reflection on the service provided.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Edinburgh Airport customer review

(United Kingdom)

I've used Edinburgh Airport for trips to Amsterdam and to Brussels in the last week. Queues at security are short and relatively efficient staff fairly rude (but I find this typical of airport security anywhere). Airport is a good size: good range of shops and restaurants without having to walk miles to the gate. On arrival from Brussels on Sunday evening there was no queue at immigration. Bags arrived on the belt with 2 minutes. Toilets clean and well maintained. Short walk to the airport bus which is regular and good value. I was home in the centre of Edinburgh within 40 minutes of arrival on both trips. Used the car hire area twice in the last month for other trips: good range of providers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Edinburgh Airport customer review

(Hong Kong)

EDI-LGW. 9.30 am flight. Line for BA was huge at the bag drop however we got to line jump as we were just going to London. Security was extremely slow at Edinburgh usually about 25 mins to get through pat downs and shoe checks for all. Airport much improved inside but bags are usually 25 min wait which seems like a long time as the plane is only a few metres away.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Edinburgh Airport customer review

(United Kingdom)

Departing for CGN. 10 minute queue for security (time of day 1100) better range of facilities than in the past. 15th May arriving from MUC at 1845. Ten minutes from plane to baggage to out the door! One point to note is that UK Borders Agency practice now includes fingerprinting you if you are not an EU national.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Edinburgh Airport customer review

(United Kingdom)

My local airport so use Edinburgh frequently. However on recent international flights if you arrive on an evening flight at "rush hour" the airport really let's itself down. On a flight back from Paris in January the airport was not ready with steps even although the cityjet flight arrived at the designated arrival time - we had to wait 20 minutes to disembark which meant we hit immigration at the same time as 4 other flights. Took another 30 minutes to clear immigration (surly Immigration staff - you leave immigration feeling like a criminal). Now given that this was 50 minutes since arrival at the gate you would have thought that baggage would be on the belt but another 30 minute wait for Baggage to arrive. Given that BAA are desperately trying to attract new destinations and flights to Edinburgh they should look at the arrivals part of the experience first.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Edinburgh Airport customer review

(United Kingdom)

Arrived into Gate 11 used by BA short walk to baggage reclaim and out to airport bus to city. Very quick passing through airport. Return journey airport was busy as it was a Sunday night. Security worked well forgot to remove coins from pocket so set off alarm - security employee was polite & efficient in pat down. No queuing in toilets facilities appeared clean and plenty of seating. Overall a positive experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Edinburgh Airport customer review

(United Kingdom)

I travelled through Edinburgh on BA and Flybe flights. There was little in the way of queues at check-in but the main problem was at security. The queues were long and there was only one archway open for two scanners. The main downside of Edinburgh is the attitude of the security staff. They are officious and sometimes nasty. I believed that my first experience was a one- off but on the second occasion I formed the opinion that these people are not managed properly and should have lessons in how to treat the customer. It's a great shame as Edinburgh is actually a very good regional airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Edinburgh Airport customer review

Facilities at Edinburgh have recently been improved which basically means that there's more shopping and a lot less daylight in the departure lounge. In spite of this passengers using a boarding gate across from the business lounge inevitably block the passageway and access to the dozen or so gates beyond obviously space for shopping was more important than improving passenger access at this point. This gives the terminal an oppressive cramped feel already induced by the enlarged security area which has several more gates although no more are opened than before there merely being an even more intricate maze to negotiate to reach the actual security gates. The road in front of the terminal is being "redesigned" yet again. This is to enable the airport authorities to charge motorists for dropping off passengers in front of the terminal. This brazen grasping should be sufficient warning of the ethos of Edinburgh Airport.
no
4/10

Edinburgh Airport customer review

Used Edinburgh 3 times for return trips in the last year. I agree with the comment about the strange approach roads. It is as if the airport is just part of some industrial park with farm houses and all sorts of businesses lining the road. The person collecting me on arrival most recently got confused and ended up in the wrong area due to poor signage. Efficient airport though but still feels a little cramped especially at the old gates (the ones where you turn left after Security) and at the check in. Check in has been fast every time so you don't need to remain too long in that busy area. Arrival has always been quick with no real queues to speak of in Immigration.
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3/10

Edinburgh Airport customer review

Transport to airport on Airport bus £6 open return - good value swift service. The road layout in front of the terminals was "improved" about 18 months ago and is now chaotic making car drop-offs a pain. Check-in and security both swift. Departure area seems cramped as the terminal is undergoing yet another expansion. Facilities clean. Standard rip-off for bottled water.
no