Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 567 reviews
4/10
No Skytrax Rating
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2/10

Dubai Airport customer review

(United Kingdom)

Is it over a mile from end to end? Certainly felt like it when connecting from a late inbound flight to catch connecting flight and having to transit almost the whole length of the terminal at 2am. avoiding shoppers and the mass of other passengers after delays clearing transit security. Seems to be a shortage of toilet facilities also of flight information screens. Return trip better bussed from arriving aircraft to terminal (took 15 minutes of interminable driving around the airport!) but at least it deposited us close to our departure gate and transit security not busy. Definite lack of toilets and comfortable seating resorted to using Cafe Cadiz on first floor part of the Dubai International Hotel. Avoid Dubai Terminal 3 if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Arab Emirates)

Terminal 3 departed on an 0830 flight DXB to Cape Town. A terrible experience with toilets crammed and dirty shopping a crush buying a coffee was a 20 minute line and no seating available anyway to wait for the flight. A very very unpleasant and stressful experience. Contrast this with the calm and serenity of Bangkok Singapore or Hong Kong and Dubai has a lot of work to do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(United Kingdom)

I transit DXB every month (usually in the middle of the night or early morning) and the previous posts are correct - at some times of the year the queues at transit security are lengthy and at other times non-existent. I came through the other day in 5 minutes but the longest couldn't have been more than 20 minutes. The size of the terminals and the often lengthy walks involved can be a real challenge in making a connection of anything less than 2 hours. Also Emirates seem to be back into bussing mode again - and not 5 minutes either - 15 or 20 minutes bus rides from remote stands are not uncommon. A ridiculous situation for an airline at their home base. If you're connecting with another Emirates flight they factor this in and the flight will hold for 10 or 20 minutes if there's a significant number of connecting passengers missing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(United Kingdom)

I wonder if they have finally got the message? In the past my experience has been that the transit security was an enormous free for all with massive queues and extremely incompetent staff. On both outbound and inbound legs of my journey this time the experience was different. No queues to speak of and plenty of staff around so all lines were open. The staff are no more diligent than before. The chap supposedly screening the bags was having a chat with another member of staff and taking not a bit of notice of the screen nothing new there but at least it was all over quickly. Airport crowded as usual but far fewer people sleeping in the corridors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(Iran)

I was in transit for few hours. The queue is a huge mess - after 7 hours flight had to queue for security just so we can go to another terminal! Airport clean however is so big and you have to walk a lot and is really exhausting. If you are travelling with kids or elders please don't go to Dubai because it is really stressful. Use Dubai airport as your last choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

More style than substance. Outbound flight delayed so had to rush for connecting flight. Inadequate signage and lengthy queues at security - we had to push to the front and insist on queue-jumping to catch our flight! Return journey no better. Lack of information which way to go and how to transit. Again long queues at security. Will try to avoid this airport in future. Not a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(Slovakia)

I transited through DXB T3 twice last month. I found the terminal very crowded with queues for customs and toilets. I was not able to find a seat to wait for my connection flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(Australia)

Transited between 2am-7am and while the transit is pretty efficient there are nowhere near enough toilets or places to sit and wait. The only seats are in cafe's etc or in the actual departure gate. We paid 45Dh each for a shower in the health club we should have bought a travel sized towel and used the free showers. It is a bit of a circus and totally packed wall to wall with people but pretty civilised given the numbers that pass through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(Australia)

Transited through Dubai airport. They have certainly spent a lot of money on the building however there has been no thought to either the number of toilets available for a whole plane load of tourists nor how they have set up their security - and the walk fron the plane to security was so long our flight was called when we were half way to security. It was a case of run to security then line up. People were sitting everywhere on the floor and no one moving. After a 15 hour flight from Brisbane this is not what anyone needs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(United Kingdom)

Was in transit with Emirates and exclusively in Terminal 3. OK so it looks impressive from outside and it is impressive inside but when your inbound flight is delayed and you have to get to your outbound connection in 20 mins it is not easy. The airport is too large and there should have been more thought put into how passengers get around in transit. We had to go from our gate to security then all the way back out to the gates. There were large queues at security and there was no allowance for the large group of passengers who were rushing for the connecting flight. There were very long queues at security. The duty free areas were OK but the stalls in the middle of the corridor/walkway meant that with passengers going in different directions along the narrower walkways it became congested at times. The airport could do with more seating and perhaps reclining/flatbed seats at the gates. The airport toilets could do with being cleaned more often as there was always a lot of water/fluid on the floor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no