Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 564 reviews
4/10
No Skytrax Rating
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3/10

Dubai Airport customer review

(China)

This was my second time to transit from Dubai from Guangzhou. Arrival was smooth although at 3am all the walking to the next boarding gate can be quite a challenge. The main walkway passing through the duty free shops makes it easy for passengers to bump into each other the mass of humanity at such an early hour of the day can be very overwhelming and at times claustrophobic. Toilets are an issue queuing is the norm sometimes the faucet sensors don't work. Lots of long distance walking to one's boarding gate and you don't need that when you didn't have enough sleep.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(Australia)

Transited terminal three. Was somewhat lucky that my arriving flight was right at security and departure gate was close to the escalator. Security was fairly busy but the line moved quickly. I had some time to spare so tried to find a place to watch the planes. The windows in the terminal are opaque so you can't see out of them. Had a look at the shops but there are no bargains to be had there. Long lines for toilets so ended up walking to the old terminal which used to resemble a refugee camp. It's now a lot quieter and far more pleasant than the new terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

Transit both ways MAN to SYD. Main thoroughfare is very crowded and seating at a premium. Security checks are a pain and the need to go up and down on escalators and lifts after arrival is very annoying. Poor design. Shops and Duty Free are not very inspiring either and considering what this place must have cost it is particularly disappointing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

Transited Terminal 3. Although a huge terminal space it does not appear to be well designed or anywhere near capable of handling the huge number of passengers that transit through it at peak periods meaning there are not enough toilets - you have to queue at every one not enough showers queues for everyone not enough seating (very little at all) long queues to clear security when transiting actually you are quicker to go through passport control - and use the facilities landside as there is no congestion very few places to eat or have a drink. Prices of those places expensive there are a lot of shops but it is not cheap - and all the shops are in the centre of the terminal which means people trying to get to and from gates have to pass through the shopping area making for complete chaos. Boarding process very slow and again not well organised. I do not recommend this airport to transit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(Netherlands)

In Transit at Dubai last week and four weeks before that. The total lack of a sufficient number of toilets. No matter which toilet I tried there was always a queue waiting taking you at least 10-15 mins. For an airport this size you would expect them to plan for enough toilets but obviously they did not. Not enough seating at the gates. Before you go down into the "real" waiting room the seating at the gate is only 1/3 of what it should be. On both arrivals we had to be bussed to the terminal (both Emirates flights!). Is there really no parking closer than 15 mins away!? In all of the terminal only 1 ATM accepts european MAstercard/Cirrus cards. All the rest display the Cirrus Logo but it doesn't work.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

In transit through Terminal 3 twice this week. On both occasions lengthy transit security queues crowded terminal limited free seating and toilet facilities poor. Definitely not a world class facility and one to be avoided if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(Belgium)

Use Dubai T1 every month and it is good. Fast arrivals and when departing efficient check-in fast security good shopping airline lounges okay. Only drawback the linear design of the terminal at the gates which requires long walks. Also weird to see that the gate the flight is leaving from is always at the opposite side of the terminal when comparing to the lounge locations.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

Is it over a mile from end to end? Certainly felt like it when connecting from a late inbound flight to catch connecting flight and having to transit almost the whole length of the terminal at 2am. avoiding shoppers and the mass of other passengers after delays clearing transit security. Seems to be a shortage of toilet facilities also of flight information screens. Return trip better bussed from arriving aircraft to terminal (took 15 minutes of interminable driving around the airport!) but at least it deposited us close to our departure gate and transit security not busy. Definite lack of toilets and comfortable seating resorted to using Cafe Cadiz on first floor part of the Dubai International Hotel. Avoid Dubai Terminal 3 if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Arab Emirates)

Terminal 3 departed on an 0830 flight DXB to Cape Town. A terrible experience with toilets crammed and dirty shopping a crush buying a coffee was a 20 minute line and no seating available anyway to wait for the flight. A very very unpleasant and stressful experience. Contrast this with the calm and serenity of Bangkok Singapore or Hong Kong and Dubai has a lot of work to do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(United Kingdom)

I transit DXB every month (usually in the middle of the night or early morning) and the previous posts are correct - at some times of the year the queues at transit security are lengthy and at other times non-existent. I came through the other day in 5 minutes but the longest couldn't have been more than 20 minutes. The size of the terminals and the often lengthy walks involved can be a real challenge in making a connection of anything less than 2 hours. Also Emirates seem to be back into bussing mode again - and not 5 minutes either - 15 or 20 minutes bus rides from remote stands are not uncommon. A ridiculous situation for an airline at their home base. If you're connecting with another Emirates flight they factor this in and the flight will hold for 10 or 20 minutes if there's a significant number of connecting passengers missing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no