Dubai Airport customer review
A Patel (New Zealand)
They need to increase the number of toilets showers seating. It is unbelievable that a major transit airport like Dubai does not have enough toilets and showers - there are actually long lines flowing out into the terminal seating areas and duty free shops. The seating is poor - its a transit airport with people coming from all over the world connecting to flights to the other side of the world and there are not enough seats. The food selection is quite poor and nothing great. The internet facilities are beyond a joke. There's a long long walk to get to a tiny booth with old computers to use the internet. The pay phones are just silly as well. The cleaning people are always helping people use the phones as the dialing system in just crazy. The staff at immigration are really just plain rude. Not a single smile or hello and quite serious looking faces and grins. Dubai International have got a long way to go to begin coming close to Singapore's Changi Airport
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
Russell Morris (Denmark)
What a shambles! Long bus trips around the airport long long queues at the very lax security inadequate and very misleading signage Lounges in Terminal 3 more akin to a railway station in rush-hour. Overpriced shops blocking passenger flow through the airport and possibly a fire hazard.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
Kevin Tunnicliffe (United Kingdom)
Transited this airport twice this month and they have improved the lines for security. The fact that I did not bother to remove the liquids from by carry on or take of my belt and no- one even glanced at either the scanner or the body x-ray makes the security screening a bit of a joke. Like all other comments I dislike the T3 Business lounge. It is open to all the noise from the main concourse because of the open plan design grossly overcrowded especially in the morning and the shower and toilet facilities are a joke.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
N Sutherland (United Kingdom)
I used to think T1 was a mess (and it was) until now a year into operation T3 is actually worse. The other posts say it all - shopping toilets noise crowding - just generally a very poor experience for passengers who have to use the place - and a bad advertisement for Emirates. The only good thing is that they seem to be bussing fewer flights from remote stands than a year ago but a 2-hour connection is as tight as you'd want to get. I prefer the Emirates Business Lounge in T1 to that awful place in T3. Also Emirates have a bad habit of going from Gate Open to Boarding and onto Final Call - all in the space of 10 minutes some 40 or 50 minutes before scheduled flight departure time - and having passengers all dashing across this very large terminal only to have to wait 20 minutes before they can actually board. I'm sure the architect's sketches of T3 look fantastic - sadly the reality is less so.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
David Bradley (United Kingdom)
T3 is shocking - it's a cattle market and is getting worse. Emirates need to get a grip on this quickly. It is the noisiest airport I have recently encountered passenger announcements boom out about 50 times per hour there are no dedicated quiet areas which trust me is a major issue in this hub airport where long stop-overs are common. It is also common to see 30 men queuing to use the toilet facilities if it is this bad for men I dread to think what the Ladies are experiencing. There are no-where near enough seats and I did not see any facilities allocated for families with young children such as a play area. this was not an issue for me but I did see many frustrated parents and tired fidgety children. Emirates will quickly find that people will by-pass using their airline once the reputation of T3 spreads.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
P Messenger (United Kingdom)
Terminal 1 excellent nice staff shops good toilets and excellent food and drinks. Terminal 3 looks state of the art but is utterly terrible. Dreadful toilets dire food and drink unless MacD's is your thing. The staff were excellent though.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
Ross Clark (United Kingdom)
GLA-DXB T3. Overnighted in Dubai under Emirates STPC arrangements. While the queuing times for crossing the border were pretty good the staff were unfriendly. Facilities are quite limited - not even any free Internet terminals like Singapore. Toilet facilities especially atrocious both in terms of location and capacity - with a large number of people needing to queue. Return in transit to GLA from MEL. The transit times at 5-30am were OK (ten minutes for security no passport check required) but it was not helped by Emirates policy of parking aircraft miles (literally) away from the terminal and then bussing us. The concourse (T3-concourse 2) is already too small and another concourse (T3-concourse 3) is being built to its the south-east. Ultimately T3 is like Dubai itself - glitzy but ultimately superficial.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
D Khoos (Malaysia)
T3. Upon arrival we were sardined-packed into busses. And the journey was a very long one which took 10+ mins from aircraft to the terminal. Upon arrival all passengers had to go through a baggage check - with only 2 x-ray scanners - took another 40 mins. So a total of almost 50 mins to get from my aircraft to the building. Once inside I thought I was in an extremely over-crowded supermarket. Toilets could not be found. The only good thing is the economy class lounge with buffet with free wi-fi.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
Michael Schade (Germany)
Had the "pleasure" to arrive and depart from Dubai terminal 1. My flight was suppose to arrive at terminal 1 but was directed to terminal 3 due to lack of gates. Bags were transferred to terminal 1 which caused chaos among the passengers. There was no info about where to get the bags. Pax were expected to clear customs at terminal 3 take a bus to terminal 1 and get back into the arrival area to collect their bags. It took me almost 2 hrs to get my bags; and I was one of the fist ones to get them. I wonder what happened to the wheelchair bound passengers. Departure from Terminal 1 was utter chaos with rude security officers and endless lines waiting for security and immigration processing. Terminal 1 in Dubai is a disgrace.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Dubai Airport customer review
K Chan (Hong Kong)
Hong Kong to Milan on Emirates via Dubai T3. What an awful airport for transit - took more than an hour to get to the main terminal after touch down. Once inside it was like a jungle. All washrooms had huge line-ups and very filthy. Staff at departure gates were cold and unfriendly. Would I ever transit via Dubai? No way!
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |