Dubai Airport

Not Verified | My wife and I were returning from Bologna to Singapore. As we were traveling through Emirates , we had to transit in Dubai. We got down from the plane and were herded into a bus. As we alighted from the bus, we walked to the Flight Connections marked in Red. We were then led to the security check and we chose to go to the extreme left lane . At the conveyor belt, the security officers started shouting at the passengers to remove the watches, belts and anything that was metal. That is fair enough as I understand that it is to not slow down the metal detector screening. I complied with their instructions. At the Conveyor belt, there was security officer who told us to put all our belongings into the tray and then put it into the conveyor belt. My cabin luggage was too large to fit into the tray and I had put in on the conveyor belt. This is similar to what we do in all airports including Singapore Changi. Then this security officer started shouting at me. My wife was treated even worse, she went into the metal detector and then was told to return and put her shoes into the conveyor belt. Only that there was no tray for her to put it in. So she asked the same security officer if there was a tray available . The security officer shouted at her and said "JUST PUT IT IN A TRAY" My wife had no choice but to put it in the same tray as my cabin bag which was already jutting out from the tray. Very unhygienic but we had to comply. My wife and I were furious with this security officer and we approached another security officer wearing a jacket . He was standing past the metal detector. He told us that he registered our complaint and speak to the officer involved. When I returned to Singapore on the 16/09/24, I decided to write to Dubai Airport Customer Service to give a feedback on this incident. However, I was met with an even worse encounter. When I wrote about this incident to the Dubai Customer Service, I had given them my name, the location, the lane, the description of the officer in question and the description of the security supervisor. They then wanted me to give my passport, my boarding pass, a picture of what I was wearing on that day and provide again the location of the incident that happened. When I asked them, they said that Dubai Airport Police required it. I told them that their demands were unwarranted and it felt as if I was being investigated instead of the officer in question. They then told me in their own words, "Without providing the required details we will assume you no longer interested in this complaint and we will be closing the case from our end." I am flabbergasted by this kind of attitude. They treat us like cattle and have no regard for their visitors to Dubai. They just don't care and you reach out to them to give a feedback, they treat you like a criminal. This would have been easily resolved if they actually saw their own CCTV, went back to the day and location of the incident. Then talk to the security supervisor whom we had talked to, then counsel the security officer not to treat the airport visitors like this. I advise any visitors coming to this seeming First World Airport to receive a Third World treatment. Just downgrade your expectations.

Not Verified | Disappointed with Dubai airport (and with Emirates airlines in general, but this is a side issue). Killing time as a transit passenger at DXB is far from pleasant. Shops are uninviting, and the goods for sale are mostly tacky stuff such as golden Rolex watches or top brand whiskey. Generally, if you are not the type that wears heavy gold chains and huge emerald rings - you've got nothing to look for at this airport. If you think, then, that instead of shopping you could just relax with a cup of coffee and a snack, you're up for a nasty surprise - the prices are a complete rip-off. With so many shops offering drinks you might imagine that you, as the customer, would enjoy the benefit of the competition. Alas, this is not the case. Prices are astronomical at ALL coffee places. So uniform, actually, that they seem dictated from above. I know coffee and snack prices are always high at airports, I have experienced Zurich. But Dubai airport's prices are hard to believe. Finally I must add, that if you cancel a purchase at a Dubai airport shop and they say "No problem, Sir, we'll refund the purchase price to your credit card" - don't believe them. They gave me some coupon that looked like a proof of refund, but nothing has been refunded to my credit card. I guess they think "Hey, is this guy going to fly back to Dubai and sue us?", and they are right, I won't.

Not Verified | Horrible staff yelling at people. Very rude. On a long distance trip from Melbourne to Dublin with Emirates, passengers were herded through like cattle. Will pay extra in future to avoid this place.

Not Verified | Same experience as previously in regards to woefully inadequate seating for the huge number of passengers during lay over (and very anatomically uncomfortable loungers IF available, which is highly unlikely). Even more remarkable the totally minuscule amount of toilets (applies to both male and female ones) in Terminal 3 and the resulting huge queues. Hardly any cafes and poor quality cheap fast food types only, no customer care, airport taxi service passing passengers way to close for comfort in the terminal and generally the most boring, uninviting, minimally functioning airport facility with no aspiration to be anything other than basic, cold, and lacking in style, creativity, customer service or thought into making the experience an enjoyable one. Poor signage of locations of lounges for members of certain airlines Food/ beverage prices astronomical and totally unjustified. Aall in all an airport best to bypass .

Not Verified | I'm surprised by all the negative reviews as I found Dubai clean, efficient and well signed, with plenty of seating offering runway views. (I was using T3, which might explain it.) The airport seemed to operate more efficiently than I remember from a few years ago. My one gripe would be that the electronic passport gates on arrival rejected my passport because it was the first time I'd used it there, which seems to be a common occurrence. I was selected for extra security on departure, with multiple swabs, which made me nervous. But everyone was courteous. The food and drink on offer didn't look interesting, though I could have got a Pret sandwich if I'd been hungry.

✅ Trip Verified | Its a peak of the summer and its somewhat hot inside the Terminal 2. The recent experience is very good from onboarding to immigration. Its fast and smooth. Clean washrooms and have enough availability and diverse options for food and dining. The washroom are well maintained.

Not Verified | Stopped here on the way back from Poland for a 22 hr stopover before flying to Australia, everything was ok until you buy something to eat. Two cookies and 1 small drink $35 Australian dollars, 2 croissants $24 Australian, if they think that they are doing travelers a favor by supplying food at these absolutely ridiculous prices all I can say travelers bring your own food and drinks, these people are criminals charging these prices, from now on I will be flying Qatar Airways and I travel a lot to Dubai but never have complained about the price gouging. If you plan on staying the night try $400 a night for a basic room with a 3 star rating, or you could do what a lot of travelers do that can’t afford to spend $400 a night at the overpriced hotel and that is to sleep on the lounges that are spread around the airport. Even if you wanted to sit on these lounges you can’t because they are all full of people who sleep on them . In my opinion this is the most expensive airport in the world and greed is what motivates them

Not Verified |   Very bad experience at DXB.. Due to mishandling of luggage my luggage was badly damaged, neither airline nor airport official bother to help. Airport staff was absolutely unprofessional in their approach, they didn't even bother to help passengers.. Thank you DXB for such unprofessional attitude.. complete disarray of passenger services..

✅ Trip Verified | Dubai Airport was a well organized Airport. It has many shops and restaurants. However, the immigration and security check systems were tedious. There were good sitting arrangements.

✅ Trip Verified | True color of organisation is discovered when time of need arise, and Dubai airport capability is discovered. Never fly via Dubai again - you will be left to dry. Arrived at Dubai airport on the 19th morning, as of today after 3 days of being me hostage at Dubai airport (Terrorists would have treated any hostage better - there's no information from Dubai airport staff on anything, no worry about my dietary needs, my medical needs, sorry about my personal & business plan). Dubai Airport staff directed me and others to continuously watch out for the Gate number on the screen as the flight would be listed there (but they won't tell when), I and others kept waiting for hours for the flight to appear, they appear without gates, stay listed there and then gets canceled. I am now on airport for more than 36 hours, no hotel provided, no vegetarian food available, I now almost three days in the same pair of clothing, and my medication & other essentials are in a checked-in bag that Emirates staff don't even care and tell me anything on when it will be returned to me. Their pretext that this is due to rain is just made up, as of last few days Dubai has returned to normal, for sure essential airport services there shouldn't be hold up.