Dubai Airport

✅ Trip Verified | I had a lay over of ten hours at Dubai airport. The airline had arranged for my transit visa and hotel stay. There was disorganisation on every process. The immigration official was very rude and refused to communicate with me! Haven’t these people given training as to how friendly they need to be with passengers. My passport was scanned but the machine failed to scan my wife’s passport. There was an official nearby and my wife asked what could be done to get her passport scanned. The lady looked at my wife as if she had asked her the favour of letting her out without a visa. Finally she said “I don’t know”! We realised that there were more whose passports could not be scanned. Now we found another official who directed us to place that resembled a cattle shed and the passports were manually scanned. The instruction signs inside are very poor and some are even misleading. We walked kilometres and after a couple of enquiries reached bus pick up point. I have been through a number of airports but have never come across so arrogant officials any any one of them than this ‘Chosen people’s. one. I will never choose Dubai airport to fly from.

Not Verified | Rude checkin staff seemed frustrated and judgmental and train staff was immature and not friendly, made me uncomfortable. Also there are cab scammers near the entrance that overcharge.

✅ Trip Verified | Interior was outdated, cleanliness was bare minimum. food are very limited, and overpriced. To Emirates self drop baggage, improve it by adding staff. Elderly who are not familiar about the technology cause long queues. Good thing they provide “taxi” inside the airport from gate to gate since its very far!

Not Verified | So poor. No seating anywhere. Far too warm. Lots a walking to gates. Security is very bad. Toilets are not well cleaned. Not many food option all restaurants have queues to get in. Very over priced. If you could find a seat it was very uncomfortable. The first time I've ever been into an airport and had to book into the lounge just to get a seat and be able to charge phone. Would avoid flying from here if you have an option.

✅ Trip Verified | I traveled in the November month and Dubai was still extremely hot; however, the airport was stupidly hot and a lack of air flow. The airport is packed with travelers. I had a hard time traveling through with 2 of my luggages. The queueing time was unexpectedly long. Check in staff was discourteous and did not handle my luggage with care. He literally tossed one of my bags onto the conveyer until I told her there are fragile items inside (which she did not ask me while printing out my air ticket) and please handle with care. She then did not toss my second bag. The security process was also hideous and rudely asked me a few questions when checking the passport. I wanted to buy some food after all the issues at the check in and security area; however, there was a lack of seats and I had to stand up in one of corners and eat. This is quite awful. I don't think I want to fly from Dubai Airport anymore. The overall experience was really unpleasant. I would rather fly with Qatar Airways at Doha.

Not Verified | Arrived 11pm with a connection at 7am next morning. No quiet, dark place to rest or sleep. Passengers shouting and lights very bright. Walked from one charging station to another trying to find one that works to charge phone and medical device. Eventually found one and had to charge phone there while medical device had to be charged where someone had just finished charging a few 100 metres away. Charging was then very slow.

✅ Trip Verified | The airport staff were ridiculously rude and unfriendly, especially the immigration and security section. Where are the smile and friendliness to the travelers? I don't see any smiles from the airport staffs. The smart gates are not working well. A lot of passengers have troubles getting their passport scanned and facial recognition scanned. Those who have trouble scanning their passport have been sent to the immigration counters for manual check, but there was a lack of staffs as the airport choose to rely on the technology, resulting to another long line. The common area of the departure area is really crowded because the upper floors are all reserved for the business and first class lounges, so everyone stays in the common area and thus it's messy and dirty. I have a hard time finding seats and a lot of passengers occupy the seats with their luggage and belongings. What an absolute madness.

✅ Trip Verified | The airport is really jam packed. It doesn't look clean despite there are janitors cleaning from time to time. The seats are not comfortable, like they've been overused. The queueing extremely times is long with lots of disorganized and disobedient passengers. There some various food options but they're outrageously expensive! Wifi service is fair, not fast compared with the airports in East Asia. Had an awful experience there.

✅ Trip Verified | DXB is one of the mediocre airports. Dubai Airport has 3 terminals, which are connected to the local subway, except terminal 2 where the only way to access to airport is public buses. There is no subway that links directly to the airport. The airport is crowded, there are ample seats at the terminal; however, the seats are not comfortable. There is a shortage of check-in counters causing a long line to wait before checking in baggage. The dining experience is not as impressive as other airports like Tokyo Haneda or Hong Kong, so I did not enjoy much on dining and shopping. Terminal signage and directions are fairly clear and self-explanatory. Staffs were helpful when I had trouble finding my direction.

Not Verified | Terminal 2 of Dubai airport is truly horrible. Very small, overcrowded and lacking any comforts. No space to find a seat to sit. No place to find a table in the restaurants or coffee shops. Lounge was overfull and had to stand. Smoking room has 100 + people in a room fit for 30.