Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 570 reviews
4/10
No Skytrax Rating
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1/10

"Bad experience of security"

(United Kingdom)

Not Verified | Bad experience of security. Half of the passengers were selected for searching. I enquired why this was the case and what the searches were. A very rude male security worker refused to answer my questions. When I asked to speak to his superior I was ignored. I believe he would not have spoken to me in this way if I was a man.
Experience At AirportTransit
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"bad experience at airport security"

(Canada)

Not Verified | I had a bad experience at the airport security. I was travelling to Toronto on Sep 2nd at 2 am flight (AC 057), prior to the boarding they was a random security check, all random security checked only Canadian passport not other country passports. Security Guards pretended like Interpol Police, but total unacceptable check ups. And security professional gave us a dirty look. Asking authorities to place the professional to perform the random check and not sure what was the reason for the random check with selective Canadian Passport Holders. Decided to not to travel to Dubai for any reasons.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"the lavatory problem"

(Hong Kong)

Trip Verified | Overall, my journey through the airport has been smooth. And staying in the Airport for 10 hours overnight is tiring but likely there are some lie-flat seats in the terminal which I found quite useful. The main point that I would talk about is the lavatory problem. I found the lavatory in Concourse A had been ill-maintained. The water sink has been slightly over pressured. When I place my hand on it, some water spills on my T-shirt. That is also why there are lots of water spots on the sink table. Plus I see some tissues on the sink. I find the Concourse C lavatories are doing a much better job in interior Decoration, and cleanliness. If they can, why they don't do the same for Concourse A? For transit hubs, this detail does make a lot of difference in user satisfaction and they should invest more in maintaining the quality of the airport facilities quality.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"ruining my time of travel"

(United Arab Emirates)

Trip Verified | I traveled use Emirates from Dammam and landed at terminal 3, and I have connecting flight to Hong Kong by Cathay Pacific, so I have to take shuttle bus to reach terminal 1 and go through 3 time scanning process, 1st scan, 2nd scan have no problem, when I pass by the scan there is peep sound due to small pin in my turban, while in 3rd scan I meet the very rude officer. While I explain, I been twice scanning and the sound is from the small pin, he shouted "TALK TO ME" and sawing angry face and ask me to take of all my jewelry I wear nd put in the basket to scan. It's real disappointing that Dubai airport have such kind of customers service, which ruining my time of travel.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"it's abysmal in one major respect"

(South Africa)

Not Verified | Frankly, it's abysmal in one major respect. There aren't any travelators and it is absolutely huge. Very painful when your plane is delayed in arriving at the airport due to it being late at your first airport. When you arrive at DBX forty minutes before your next one is due to leave when it should have been two hours and then have to hike almost it seems right the way across the airport to your London flight it's when you ask "which idiot designed an airport which is going to be mainly used by transit passengers and don't put in travelators". Fair enough, there were Emirates staff showing which way to go, and it was 'OK' on my return trip but it was still painful. Definitely will think twice about Emirates next time though - this was a test trip that they effectively failed because of DXB.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"rude security check "

(Australia)

Trip Verified | Limited shopping, rude security check with no consistency in the rules they set. Eery time I travel here the requirements are different and seem to be set by individual security people depending on their mood. Not enough seating capacity, toilets are not very clean with often long lines. The only good thing is the train system.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"directed to the back of a very long queue"

(Luxembourg)

Trip Verified | Transferred by bus to the Terminal 1 satellite building. Big queue for the transfer train into Terminal 1. I squeezed onto the third train. My passport was rejected after queuing for 10 minutes to use the 'smart' gates. This seemed to be happening to about half those who tried to use them. I was then directed to the back of a very long queue to have my passport manually checked. After waiting 15 minutes, those in the row behind me were allowed to move to another area reserved for GCC passport holders. I had to wait another 15 minutes. During this time, the barriers were randomly removed again to allow others to jump the queue.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"difficult to find a quiet place to nap"

(Ireland)

Not Verified | Airport much quieter than when I was here during ramadan but still difficult to find a quiet place to nap. This is more due to passengers and staff using their phones in areas that would otherwise be quiet. The passenger carrying electrical vehicles drive way to fast through crowded areas. I was here for 10 hours and saw many near collisions with people including one kid who wanted in front of one
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
4/10

"immigration official was very rude"

(India)

Trip Verified | I had a lay over of ten hours at Dubai airport. The airline had arranged for my transit visa and hotel stay. There was disorganisation on every process. The immigration official was very rude and refused to communicate with me! Haven’t these people given training as to how friendly they need to be with passengers. My passport was scanned but the machine failed to scan my wife’s passport. There was an official nearby and my wife asked what could be done to get her passport scanned. The lady looked at my wife as if she had asked her the favour of letting her out without a visa. Finally she said “I don’t know”! We realised that there were more whose passports could not be scanned. Now we found another official who directed us to place that resembled a cattle shed and the passports were manually scanned. The instruction signs inside are very poor and some are even misleading. We walked kilometres and after a couple of enquiries reached bus pick up point. I have been through a number of airports but have never come across so arrogant officials any any one of them than this ‘Chosen people’s. one. I will never choose Dubai airport to fly from.
Experience At AirportTransit
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"cab scammers near the entrance"

(United Kingdom)

Not Verified | Rude checkin staff seemed frustrated and judgmental and train staff was immature and not friendly, made me uncomfortable. Also there are cab scammers near the entrance that overcharge.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no