Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 564 reviews
4/10
No Skytrax Rating
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2/10

Dubai Airport customer review

(Australia)

Transiting from the UK back to Australia with Emirates we taxied to a remote stand and were bussed into the terminal. Then escalators up two floors down one floor and then up 3 floors seemed crazy to get into a very busy and packed shopping mall. Dubai Duty Free is no more value than any other duty free. Toilets were small tight overcrowded and disgracefully dirty. Adding to that a lack of seating anywhere near a non-open gate (perhaps 100 seats for an A380 departure). Air conditioning set on freezing did not help either. Not impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(Turkey)

Terminal 3 is a new structure. The inbound passport control area is very big. I arrived from Istanbul at 12:40 am. There were 14 people in front of me at the waiting line at the inbound passport control. It took 50minutes to go through the passport. The passport police is extremely slow. On my way back from Cape Town I had to spend 7 hours for my connecting flight to Istanbul. I had to use the toilets 2 times. The toilets are very small there is always a queue. The mens toilets are also very badly used by passengers floors are flooded by people who do know how to use the toilet sprays. I prefer not to use this airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(Greece)

I am also dissatisfied with the new T3 terminal. My main problem was the low temperatures of air-conditioning. It was in August and you had to wear a lot of clothes to hold it. I noticed that most passengers had the same problem and specially if you are on a transit flight and you are unprepared this can be a nightmare. Restaurant services in the airport are minimum and the toilets limited.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(Italy)

Terminal 3 too many gates and shops in the same place while other areas are so empty that seem completely devoid of life. I had a 14 hour transit and be sure that I spent almost all of them at the old Terminal 1.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no