Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 570 reviews
4/10
No Skytrax Rating
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3/10

"cleanliness was bare minimum"

(Indonesia)

Trip Verified | Interior was outdated, cleanliness was bare minimum. food are very limited, and overpriced. To Emirates self drop baggage, improve it by adding staff. Elderly who are not familiar about the technology cause long queues. Good thing they provide “taxi” inside the airport from gate to gate since its very far!
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Would avoid flying from here"

(United Kingdom)

Not Verified | So poor. No seating anywhere. Far too warm. Lots a walking to gates. Security is very bad. Toilets are not well cleaned. Not many food option all restaurants have queues to get in. Very over priced. If you could find a seat it was very uncomfortable. The first time I've ever been into an airport and had to book into the lounge just to get a seat and be able to charge phone. Would avoid flying from here if you have an option.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"experience was really unpleasant"

(India)

Trip Verified | I traveled in the November month and Dubai was still extremely hot; however, the airport was stupidly hot and a lack of air flow. The airport is packed with travelers. I had a hard time traveling through with 2 of my luggages. The queueing time was unexpectedly long. Check in staff was discourteous and did not handle my luggage with care. He literally tossed one of my bags onto the conveyer until I told her there are fragile items inside (which she did not ask me while printing out my air ticket) and please handle with care. She then did not toss my second bag. The security process was also hideous and rudely asked me a few questions when checking the passport. I wanted to buy some food after all the issues at the check in and security area; however, there was a lack of seats and I had to stand up in one of corners and eat. This is quite awful. I don't think I want to fly from Dubai Airport anymore. The overall experience was really unpleasant. I would rather fly with Qatar Airways at Doha.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"No quiet, dark place to rest or sleep."

(Ireland)

Not Verified | Arrived 11pm with a connection at 7am next morning. No quiet, dark place to rest or sleep. Passengers shouting and lights very bright. Walked from one charging station to another trying to find one that works to charge phone and medical device. Eventually found one and had to charge phone there while medical device had to be charged where someone had just finished charging a few 100 metres away. Charging was then very slow.
Experience At AirportTransit
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I don't see any smiles from the airport staffs"

(Philippines)

Trip Verified | The airport staff were ridiculously rude and unfriendly, especially the immigration and security section. Where are the smile and friendliness to the travelers? I don't see any smiles from the airport staffs. The smart gates are not working well. A lot of passengers have troubles getting their passport scanned and facial recognition scanned. Those who have trouble scanning their passport have been sent to the immigration counters for manual check, but there was a lack of staffs as the airport choose to rely on the technology, resulting to another long line. The common area of the departure area is really crowded because the upper floors are all reserved for the business and first class lounges, so everyone stays in the common area and thus it's messy and dirty. I have a hard time finding seats and a lot of passengers occupy the seats with their luggage and belongings. What an absolute madness.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport is really jam packed"

(Taiwan)

Trip Verified | The airport is really jam packed. It doesn't look clean despite there are janitors cleaning from time to time. The seats are not comfortable, like they've been overused. The queueing extremely times is long with lots of disorganized and disobedient passengers. There some various food options but they're outrageously expensive! Wifi service is fair, not fast compared with the airports in East Asia. Had an awful experience there.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"one of the mediocre airports"

(United Arab Emirates)

Trip Verified | DXB is one of the mediocre airports. Dubai Airport has 3 terminals, which are connected to the local subway, except terminal 2 where the only way to access to airport is public buses. There is no subway that links directly to the airport. The airport is crowded, there are ample seats at the terminal; however, the seats are not comfortable. There is a shortage of check-in counters causing a long line to wait before checking in baggage. The dining experience is not as impressive as other airports like Tokyo Haneda or Hong Kong, so I did not enjoy much on dining and shopping. Terminal signage and directions are fairly clear and self-explanatory. Staffs were helpful when I had trouble finding my direction.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Very small, overcrowded and lacking any comforts"

(United Arab Emirates)

Not Verified | Terminal 2 of Dubai airport is truly horrible. Very small, overcrowded and lacking any comforts. No space to find a seat to sit. No place to find a table in the restaurants or coffee shops. Lounge was overfull and had to stand. Smoking room has 100 + people in a room fit for 30.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Totally chaotic"

(Japan)

Trip Verified | Connecting flight was initially delayed by two hours which actually helped as the 1.5hr layover would been close to impossible otherwise with the additional security screening. Our issues started as soon as we arrived at our departure gate. The staff were walking around checking passengers PCR test certificates, some were asking for paper copies, others were asking for electronic copies and they all seemed unaware of what the various different certificates actually looked like from the countries of the different nationalities who were all waiting. There didn’t seem to be any system of checking and it seemed like staff were just asking random people then ignoring others seated next to them. At some point one of the staff shouted something in what sounded like Arabic to the people sitting waiting and then there was a sudden rush of people all trying to start a line to queue then everyone else started reacting to the rush and we had a huge scrum of people all confused and agitated. Staff reacted the this sudden chaos by shouting that boarding wasn’t starting yet, as this was happening someone else came over the PA and started announcing boarding for first class, business class and emirates skywards passengers. We walked to the desk and the agent got very agitated and shouted at us “no, we only ask for first class and business class now” when I said the person next to him had announced boarded had started he glared at us shook his head and said “fine, you can go but you will wait a very long time and the bus is very hot, go, go through and wait” no idea why he was so annoyed but we went through as at least it got us away from the shouting and scrum of people at the desk. Totally chaotic and unlike anything I’d experienced at the normally calm and organized Dubai airport before.
Experience At AirportTransit
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"denying the buggy service to deserving senior citizens"

(United Arab Emirates)

Trip Verified | My family and I have been regularly using Dubai airport for the past over four decades. This complain relates to the ‘golf cart’ type service being provided for senior citizens and people of determination. On many occasions I have observed that the service is offered only to passengers selected by the staff and their supervisors, but not to senior citizens and the denial is done in a very rude manner, on the pretext that the services are reserved for VIPs. The elderly are compelled to walk all the way to Immigration with their accompanying handbags and trolleys. Airport management and supervisory staff should look into this partiality of denying the buggy service to deserving senior citizens.
Experience At AirportArrival Only
Date VisitAugust 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes