Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 502 reviews
4/10
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2/10

"Overcrowded infrastructure"

(Afghanistan)

Trip Verified | Whoever designed Terminal 3 should be drummed out of the business. Overcrowded infrastructure. Insufficient facilities for the load of passengers. Staff that do not know the facility (asked five people before I was directed to a bar). Standing water in the toilets. Duty Free trolleys in the toilets. Security in name only! I know this is an "emerging" country, but I have seen a better run airport in the DR Congo! Unfortunately, it's the only game in town. Not a good impression to give anyone visiting the Emirates. Leadership needs to take control.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"lacks any decent customer service"

(United Kingdom)

Trip Verified | I often wonder why the UAE does not get good airport reviews: Abu Dhabi is shocking anyway and I can't see any improvement when, sorry, if the new Midfiled Terminal opens. Dubai on the other hand is a brand, but still lacks any decent customer service. Shocking all the way through, especially through emigration. No customer service, staff that don't want to be there, no consistency - some want to see my visa, others don't, some question, some don't. Terminal 1 is far way better than 2 or 3. New, open spaces and good wayfinding. Traffic around the airport is bad, hire car companies could not give a damn. Overall, as I expected and not impressed.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"not up to standard"

(United States)

Not Verified | It has many shops and money exchanges and I did lot of shopping. This was the only good part. But the rest was not up to standard. Couldn’t find any place at my gate to sit. Very few chairs were available. Security staff were rude. Not with me but I have seen how they treating other travellers. There was construction here and there inside the airport. The worst part was the toilet. Bad smell and water everywhere. Disgusting. Comparing to airports in the USA, it was really a third world airport.
Experience At AirportTransit
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

Dubai Airport customer review

(Philippines)

Not Verified | Boading gates dont have enough seats for passengers to rest. Its not a very Dubai experience. I do know they are renovating but passenger experience should not be affected.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Duty free very expensive now"

(Austria)

Not Verified | The best immigration I have come across. Short queues, although it can get cumbersome at times with staff shortages. I love Dubai airport with its connecting train and baggage after immigration. Fast baggage handling. Avoid Duty free as it is very expensive now.
Experience At AirportArrival Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"a 2km walk to arrivals"

(New Zealand)

Not Verified | Got off plane from Zagreb and had a 2km walk to arrivals. Where are all the buses and trains you hear about? Very disheartening. Then customs had long lines and short lines. And weren’t allowed in short lines. When nearly in the front they allowed people behind to go in short line. Also in April wanted to use shower in terminal and it was broke.
Experience At AirportTransit
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"bad customer service"

(South Africa)

Trip Verified | I had the worst experience ever. I went through the connections terminals for my connecting flight. Went through the gates where they beeped. I dropped my watch and had to searched. When I was searched I came back. I could still see my things coming up the courasel but my watch was nowhere to be seen. I asked the people at the gate but no one paid me any attention. I reported to the police station but noone could give me their time. I asked for the camera's to be looked at but got resistance. Such bad customer service. I thought the airport had state of the art camera's and its supposed to be crime free.
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the rudest staff ever"

(United Kingdom)

Not Verified | Huge airport if arriving or departing, but the rudest staff ever. No one seems to be interested in helping and if they do give you a help, it would either be with hand signs or tell you so fast that you cannot even understand. And this is towards every person, an Elderly couple were not even given the directions! Immigration officers spend more time talking to each other and sending messages on their phone than finish up their work. They need to train everyone in customer service and politeness as well. Shopping in Duty free is amazing, they have a huge variety of items and the prices are reasonable too.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"poorly designed for connecting flights"

(United States)

Trip Verified | Very poorly designed for connecting flights. Not helpful staff. Multiple immigration checks and "Random Screening". Staff disrespectful to passengers, even the elderly are not spared. Forcing customers to pay up when the duty free luggage plus carry on exceeds 20lbs. Multiple passengers ended up returning the duty free purchases than be fleeced. Yes got to agree its got a great range of duty free shipping if your items are extremely light.
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"hugely disappointing experience"

(United States)

Not Verified | Horrible airport for transiting passengers - one of the worst I've ever experienced. Overcrowded to the point where hundreds of people were sitting and sleeping on the floor. Dirty seating if you can find a chair. The biggest surprise was queues of 5+ men at absolutely every toilet in the terminal (often 10+ women). Weak air conditioning and the smell of cigarette smoke throughout the terminal. Premium lounges were packed with no seating available. Temporary walls and confusing makeshift signage everywhere. Poorly designed duty free shops clogging every bit of free space. There is airport staff posted up everywhere, but they just stand around answering questions and don't act proactively to organize and clean up the chaos and mess that is Terminal 3. It took over 30 minutes to ride the bus from the remote gate to the terminal upon landing. Not what you expect when arriving at your airline's global hub on a long haul aircraft after a 7 hour flight. Overall a hugely disappointing experience from a 21st century airport striving to be the world's leading transit hub. I'll be choosing Doha and QR for any future long haul flights connecting in the Middle East.
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no