Dubai Airport

✅ Trip Verified | Instead of being responsible and cancelling all flights, they decided to pretend everything was fine. The real situation is no one knows what the status of any flight is or where checkin desks will be for specific airlines. No staff at the airport had any information. The airlines themselves have no information. Despite this they continue to send flights into that mess, standing many thousands of people in an airport. The mobile and wifi networks are so clogged your phone wont work. I will never fly to Dubai again

Not Verified | Very disappointed. I travelled a lot and this by far is the worst airport I have experienced, if everything is smooth and no delays, sure things go quick in transit however if your flight is cancelled to retrieve any sort of information is very difficult, bounced around check in and baggage claims, huge line up's, stroller disappeared always different information, sent to different locations. . Booking a hotel another fun experience with the shuttle service, the area shuttles are not identified noone helps to point out where your shuttle should be at, holiday Inn seems to be the only consistent shuttle. Overall just cold and zero customer care, of course some try to be nice but no consistency 'Lunchbox' Indian food is really good and decent price!

✅ Trip Verified | I have been coming to Georgia for 4 years. It’s a place a love visiting. I am African. The first year I visited Tbilisi international airport I had no issue at immigration, the staff were so friendly and I felt so welcomed! I was even greeted with a bottle of wine! No complaints! Sadly as the years have gone by I have noticed the treatment of people who are non Europeans is very different from European/Caucasian passengers at immigration. The second year I came with my friend and we were interrogated like there was no tomorrow! Why are you coming here? What is in your bag? We had everything scanned! And I believe it was purely because he (Caucasian) was with me (African). The third year the same thing I came with my girlfriend (European) and we were both stopped! And interrogated again. Making you feel like a criminal. I saw countless Europeans walk and stroll through. The 4th year I was greeted by immigration with so much attitude, I provided all documents needed, she asked me if it’s my 1st time in Georgia I said no it’s my 4th time. She immediately closed my Passport and said “well if it’s your 4th time you should know you should go to that room”. Now at immigration is a secondary room where there were three officers who asked me where I’m going where I’m coming from and let me go. Back to immigration to see another immigration officer to do exactly what I was doing in the 1st place. The attitude and rudeness of the 1st immigration officer was horrendous. Over the years I have seen that Non Europeans are all told to go to that room. I have seen them (African, Asians, all non Europeans) lining being interrogated and harassed regards-less if you have all documents needed. Sadly to come to Georgia I have to experience this more and more over the years… I think this will be the last time I come here. It’s really sad because the people in Gudauri are so friendly and welcoming, you just have to get through the terrible immigration to experience the nice locals. Sadly because of the immigration staff this airport gets one star.

Not Verified | What a grim experience. 40 minute hold above Dubai to start. At 1 am in the morning?? Then after a stringent security check on departure from Bangkok, you land in Dubai and to get through connections another security check, even tough you’ve literally just walked off the aeroplane and have t left the airport!! Then a grim check in line to catch your flight and you think hey we’re boarding. No. They’re just sending you downstairs to another waiting area and another security check. This is my second and last trip via Dubai. It may look good but it’s the experience that counts. This is my worst in 28 years of international travel. It’s a no for me.

Not Verified | Dubai airport is vast, but on entering arrivals staff were to hand explaining exactly where to go. However, the passport scanning system is not very good, neither the biometric system. I inserted my passport, followed instructions and got through customs with no problem. However, my husband had a huge problem. Firstly, the passport scan did not work, then he was sent to have his passport checked by an official and he kept being told to open his eyes for the scanning system. His eyes were wide open and still it did not work. He was then sent quite a way from me to immigration which was unnerving for me since we had never been to Dubai before and I was worried that we would lose each other. Another scan that did not work. Eventually, a phone was used to take his photograph and we were allowed through. A very unpleasant experience for our first impression of Dubai. However, I found terminal 3 to be extremely clean: including toilets on both arrival and departure and food was reasonably priced. I do agree that some airport staff should make passengers more welcome. They are the first point of contact in Dubai and after long journeys they need to be aware of the stress of travel and the apprehension some feel on visiting a different country. However, I found Dubai to be a friendly, multi racial and welcoming country, which I loved.

✅ Trip Verified | Terminal 1 is used by non UAE airlines, easily connected through city by bus ,metro and cab/private vehicle. You do check in, immigration and security at terminal and then train to concourse/gate. Big duty free but limited and expensive food options, could have been better, cleanliness 10 out of 10, lots of staff to assist passengers.

Not Verified | Bad experience of security. Half of the passengers were selected for searching. I enquired why this was the case and what the searches were. A very rude male security worker refused to answer my questions. When I asked to speak to his superior I was ignored. I believe he would not have spoken to me in this way if I was a man.

Not Verified | I had a bad experience at the airport security. I was travelling to Toronto on Sep 2nd at 2 am flight (AC 057), prior to the boarding they was a random security check, all random security checked only Canadian passport not other country passports. Security Guards pretended like Interpol Police, but total unacceptable check ups. And security professional gave us a dirty look. Asking authorities to place the professional to perform the random check and not sure what was the reason for the random check with selective Canadian Passport Holders. Decided to not to travel to Dubai for any reasons.

✅ Trip Verified | Overall, my journey through the airport has been smooth. And staying in the Airport for 10 hours overnight is tiring but likely there are some lie-flat seats in the terminal which I found quite useful. The main point that I would talk about is the lavatory problem. I found the lavatory in Concourse A had been ill-maintained. The water sink has been slightly over pressured. When I place my hand on it, some water spills on my T-shirt. That is also why there are lots of water spots on the sink table. Plus I see some tissues on the sink. I find the Concourse C lavatories are doing a much better job in interior Decoration, and cleanliness. If they can, why they don't do the same for Concourse A? For transit hubs, this detail does make a lot of difference in user satisfaction and they should invest more in maintaining the quality of the airport facilities quality.

✅ Trip Verified | I traveled use Emirates from Dammam and landed at terminal 3, and I have connecting flight to Hong Kong by Cathay Pacific, so I have to take shuttle bus to reach terminal 1 and go through 3 time scanning process, 1st scan, 2nd scan have no problem, when I pass by the scan there is peep sound due to small pin in my turban, while in 3rd scan I meet the very rude officer. While I explain, I been twice scanning and the sound is from the small pin, he shouted "TALK TO ME" and sawing angry face and ask me to take of all my jewelry I wear nd put in the basket to scan. It's real disappointing that Dubai airport have such kind of customers service, which ruining my time of travel.