Dubai Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 566 reviews
4/10
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3/10

Dubai Airport customer review

(United Kingdom)

GLA-DXB T3. Overnighted in Dubai under Emirates STPC arrangements. While the queuing times for crossing the border were pretty good the staff were unfriendly. Facilities are quite limited - not even any free Internet terminals like Singapore. Toilet facilities especially atrocious both in terms of location and capacity - with a large number of people needing to queue. Return in transit to GLA from MEL. The transit times at 5-30am were OK (ten minutes for security no passport check required) but it was not helped by Emirates policy of parking aircraft miles (literally) away from the terminal and then bussing us. The concourse (T3-concourse 2) is already too small and another concourse (T3-concourse 3) is being built to its the south-east. Ultimately T3 is like Dubai itself - glitzy but ultimately superficial.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(Malaysia)

T3. Upon arrival we were sardined-packed into busses. And the journey was a very long one which took 10+ mins from aircraft to the terminal. Upon arrival all passengers had to go through a baggage check - with only 2 x-ray scanners - took another 40 mins. So a total of almost 50 mins to get from my aircraft to the building. Once inside I thought I was in an extremely over-crowded supermarket. Toilets could not be found. The only good thing is the economy class lounge with buffet with free wi-fi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(Germany)

Had the "pleasure" to arrive and depart from Dubai terminal 1. My flight was suppose to arrive at terminal 1 but was directed to terminal 3 due to lack of gates. Bags were transferred to terminal 1 which caused chaos among the passengers. There was no info about where to get the bags. Pax were expected to clear customs at terminal 3 take a bus to terminal 1 and get back into the arrival area to collect their bags. It took me almost 2 hrs to get my bags; and I was one of the fist ones to get them. I wonder what happened to the wheelchair bound passengers. Departure from Terminal 1 was utter chaos with rude security officers and endless lines waiting for security and immigration processing. Terminal 1 in Dubai is a disgrace.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(Hong Kong)

Hong Kong to Milan on Emirates via Dubai T3. What an awful airport for transit - took more than an hour to get to the main terminal after touch down. Once inside it was like a jungle. All washrooms had huge line-ups and very filthy. Staff at departure gates were cold and unfriendly. Would I ever transit via Dubai? No way!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(United Kingdom)

I am a regular business class traveller on Emirates. I flew to Perth via Dubai recently. On my return journey picking up the London Heathrow connection at 7.45 AM I was apalled to see that Emirates had a very limited number of X- ray machines for passengers in transit. The huge queue resulted in almost missing the flight and certainly very little time to enjoy the business class lounge facilities. This has become a common reoccurance with all of the flights from Asia and Australia arriving at the same time at Emirates dedicated terminal 3. It is only after complaining to the X ray machine operators about our urgent departure for London that we were advised that the dedicated First/business class X ray and body scan machine could have been used. Emirates really need to sort out the huge passenger backlog and security scan issue for passenger in transit or the airport staff must organise the scan more efficiently and quickly. Either way why do we need a further X ray scan whilst this has already occurred at departure point?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(New Zealand)

My family and I have just returned from 3 days in Dubai. We got held on arrival for 4hrs at the airport by customs because my husband had a telescopic lens in his suitcase. It was a very expensive gift given to him and it was confiscated. They just said "not allowed". I have yet to find anywhere that it says it was a banned item! This was not a weapon but somehow they thought it was! No we won't be returning and be very careful on what you take in!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(United Kingdom)

I have always been critical of Dubai as a transit passenger because of the rather soulless lounge and the security queue length and lack of priority lane. I was amazed at the dedicated first and business class check in at terminal three - smooth and efficient and security screening was swift and professional. No change with the lounge though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(New Zealand)

T3 in Dubai and T3 in Singapore are what you would call polar opposites. Dubai is a noisy poorly organised poorly laid out horrible experience. As a frequent flyer in business class I have access to the huge business lounge which boasts uncomfortable seating open air layout so you get all the noise from the levels below overcrowding at peak times queues for toilets unhelpful staff and a twenty minute walk to a connecting flight depending on where you are flying. Well done Emirates you have actually created a business lounge more uncomfortable inside than out! Must save you millions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(Germany)

As long as you are not being bussed from aircraft to terminal or vv T3 is ok. Fair enough the personnel at the various security check points are not the brightest - but then are they elsewhere? The main architectural gripe is the linear layout of the building which makes for sheer endless walks from one end to the other. Also there is no post office in T3 - you have to go to T1 for that.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(Gambia)

I transited through T3 for Bangkok at the new year. My first impression is that it is full already! The facilities are not improved at all - shopping is uninspiring the bars are not for me toilets not enough. The business class lounge is just a cafe! I took the long walk through to T1 which was a cheerless experience but I did reflect that when it was opened it was a great improvement on its predecessor - which is not repeated in its present incarnation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no