Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 162 reviews
3/10
No Skytrax Rating
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5/10

Dallas Fort-Worth Airport customer review

US Immigration and Customs are efficient and normally quite friendly. Airport security is thorough but friendly and efficient as well. Terminal transfers via the overhead train system inside security is wonderfully easy. I have gotten stuck at DFW for hours at a time because of cancelled flights on several occasions and there is no better place to be. In Terminal D there are ample restaurants both fast food and real food which are quick and good. There is lots of shopping and things to do while making time. No free wireless internet though just paid via T-Mobile. Other terminals also have decent restaurants and shopping but you can always take the train to terminal D if time permits. Baggage claim and ground transportation are a breeze as is parking if you have to drive there to pick somebody up. Check in is just as easy and convenient because of the terminal layout.
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5/10

Dallas Fort-Worth Airport customer review

Went through DFW in and out on our travel from LHR to SJO and were very impressed by the speed and politeness of immigration the efficiency of the security staff and terminal D itself. It did not take more than 25 minutes from immigration luggage reclaim luggage check-in for our next flight and security to the departure lounge. Terminal D is very clean with plenty of seats shops and restaurants. Wifi was not working everywhere though. experience.
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5/10

Dallas Fort-Worth Airport customer review

I connected in DFW on my way from FLL to SNA on AA. The AA terminal felt like a very upscale mall. Floor to ceiling windows with plenty of natural light. Beautiful polished marble floors. Modern super-functional layout with excellent signage. Real plants (at least they looked like it) hanging out of the second floor. Many quality shopping and eating venues; with the restrooms being actually clean and all the staff I encountered friendly and informative.
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4/10

Dallas Fort-Worth Airport customer review

Had been to DFW (from GRU on AA) twice in the past 12 months - and I consider it my best airport experience in the Americas. On both oCcasions I took no longer than 20 min from the moment the plane touched the gate until I passed through customs on terminal D. Immigration queues processed very quickly as well. The last time I had less than 40 min for a connecting flight on terminal C and thanks to the very efficient inter-terminal tranportation (Skylink with trains arriving every 2 minutes) I safely made it. The new terminal D is modern and has many alternatives for eating and shopping inside security.
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4/10

Dallas Fort-Worth Airport customer review

Flew in and out of DFW. Immigration queues a nightmare one member of security staff was rude and unhelpful not a nice welcome to the USA for anyone.By time we cleared these two hurdles we had five minutes to board our ongoing flight and had to run like mad to get to the departure gate in another terminal. Airport train system was good efficient and very rapid. The airport is quite comfortable very spacious and a good variety of restaurants. We had a five hour layover on our return and eventually waited at our gate only to find they had changed the gate without informing anyone!
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4/10

Dallas Fort-Worth Airport customer review

DFW is a great place to wait out an airport delay as often happens. There are good restaurants there good shopping huge terminals to get a little walking exercise and those great massage chairs that I never pass up using. I use this airport very frequently and love it. It's a bit far out of Dallas and the traffic is abominable out there but the airport itself can hardly be faulted.
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Dallas Fort-Worth Airport customer review

I've connected through DFW on 12 separate flights and have never had a problem getting from terminal to terminal. Yes it would be great if I arrived at Gate A5 and departed at Gate A6 every time (this actually happened to me once!) but that's not a reasonable expectation at any airport. The SkyTrain takes me where I need to go in an acceptable amount of time and with a minimal amount of fuss. I like the simple and logical layout of DFW with gates on the outside and shops restrooms and restaurants on the inside of each semicircle-shaped terminal. To those who say that "DFW has the worst layout of any airport" I would add "...except for all the other airports at which I've connected". Now if they would only make a place for smokers inside security.
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Dallas Fort-Worth Airport customer review

Flew in to the new international terminal and was impressed with its size and facilities - well it is Texas. The decor was a bit bland but that's not the purpose of the facility. The real kicker was in the security clearance for the domestic leg. There was a mother with two small children--an infant in meltdown mode and a two year old who was doing his best after flying overnight. The gatekeeper was a sour looking woman who seemed most delighted by having the authority to say "no". The mom in all the confusion had not removed her shoes and was sent back to rectify this open challenge to the rules. She went through with the baby and Little Miss Sunshine noted that the boy had both shoes and a sweater on! Her response was two-fold first she prohibited mom from going back to help and responded to the child by telling him that mommy was going to leave him unless he played by the rules. There was not a person in line who was not ready to tackle her and beat her senseless but that is not the best approach these days. Finally a decidely non Latino TSA male came over squatted down and spoke at length to the child in Spanish. Big credits for his help. But overall it was "security" at its most absurd. Transfer to Terminal A on SkyLink was fine after that and the rest of the time there was ordinary airport time.
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Dallas Fort-Worth Airport customer review

Because of the way DFW is set and because the airport is so sprawling it is an absolute necessity know the arrival gate when picking someone up. Without that you are lost. We are new to Dallas and it is almost impossible to get an accurate gate designation. I must leave in 30 minutes to pick up my party - and their flight arrival info isn't yet posted on the airport website. In light of the way the airport is set up DFW must do a better job of informing patrons of arrival gates - and not 10 minutes before the flight lands! It sucks right now.
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Dallas Fort-Worth Airport customer review

Flew through DFW last week and due to inclement weather I had to spend the night at the airport. If you're in this situation look for the kids play areas in the middle of Terminals B and C. They have long couches that you can really stretch out on; much more comfortable than the gate area chairs!
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