Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 240 reviews
3/10
No Skytrax Rating
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3/10

"Terribly long queues at immigration"

(United Kingdom)

Not Verified | Terribly long queues at immigration. Very inefficient system. Took longer than half an hour. Only 5 officers on duty for international checks. By comparison, London Heathrow Terminal 5 has over 20 including e-gates and it takes less than 5 minutes to go through.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"What's not to like"

(United States)

Trip Verified | I don't understand the complaints about this airport. What's not to like about this airport. Parking is readily available across from whichever terminal you park in. Admittedly some garages lack elevators which can be inconvenient. Nonetheless, you can park in any terminal and take the shuttle between the terminals or the train between the terminal. On this particular trip, I flew out of terminal E. Found a parking spot directly across from one of the TSA checkpoint. As we didn't check luggage, we breezed through TSA Pre checkpoint and situated ourselves in the United Lounge. At this early departure, terminal was not crowded at all and the concourse are wide with plenty of windows giving views of the runways and airfield.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
yes
2/10

"one of the worst airports in the US"

(United States)

Not Verified | DFW continues to be one of the worst airports in the US. Unfortunately, it is also my home airport so I spend a lot of time there. The terminal layouts are too spread out with often no possible way of walking between them. The train providing transports between terminals is adequate, but quite boring compared to other airports. Terminal services are hit or miss. Customer service mediocre at best. The parking garages are of an ancient design with no elevators or escalators except in Terminal D (the newest terminal at present) Which makes it very difficult to get luggage to the check in counters within the terminal. Other than Terminal D, the entire airport is very dated, inefficient and not up to the standards set by airports in more sophisticated parts of the world.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Terminal E my favorite terminal"

(United States)

Trip Verified | Departure from Terminal E my favorite terminal. Given the midday departure, terminal was busy with plenty of seating available at the gates. Breezed through security with a minimal time thanks to TSA Pre privileges. Had a light lunch at TGIF which served very tasty and excellent food. One of the best features of DFW is the parking garages. I was able to find a spot in the garage opposite the Delta gates and to the TSA Entry Point. WiFi in both the restaurant and the gate was blazing fast.. The terminal is brightly lit with a wide open concourse and plenty of dining options charging points at every gate. Lavatories were very clean.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
3/10

"so ridiculously small and lacks so much"

(United States)

Not Verified | For such a busy airport it is so ridiculously small and lacks so much other international airports offer. There is minimal dining, cafes, shopping and anything that is there is mediocre. It’s a shame since they are continually under construction, at least since I’ve lived here the last 9 years, but nothing actually changes. Also, parking is terrible for such a busy airport. The design of the parking and terminals is silly and not commuter friendly, but nothing I. Texas is. You have to walk miles if you have to park in another terminal’s parking lot while your plane departs or returns to a different terminal. This happens a lot since AA is constantly moving gates right up until 15 mins before they land. This is not pleasant late at night in the dark and much of the airport is closed. You have to go outside and locate the bus which is difficult to find. I feel bad for visitors who get into this predicament. It’s better not to park there and get a ride. It’s actually easier to avoid AA and go with another airline.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"inefficient, and unfriendly airport"

(United States)

Trip Verified | Don’t understand how DFW has one of the ugliest, most inefficient, and unfriendly airport. It’s reflective of its main airline - American. Rude TSA. Just an uninviting pile of concrete with poor food choices. Bathrooms are dirty and in ill repair.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"the terminal was not too busy"

(United States)

Trip Verified | Departure from Terminal C. Usually Terminal C is very crowded; however, given the early hour of my outbound flight, the terminal was not too busy. Got through security with a minimal wait time courtesy of TSA Pre privileges. I can't rate any dining options as they were closed given my early departure 5:30 a.m. Inbound flight arrival was at Terminal E my favorite terminal. Both Terminal C and E have wide open concourses and plenty of dining options. The terminal is brightly lit with a wide open concourse and plenty of dining options charging points at every gate. Lavatories were clean. I can't rate WiFi as I did not connect to it.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
3/10

"TSA here has the nastiest attitude"

(United States)

Trip Verified | TSA here has the nastiest attitude. Today I went through TSA coming in from Mexico, and had to go through security again. The young man at the front stays to leave my laptop uncovered. My bag got pushed out the line because of this, and the older man proceeded to jump into my mother and I’s conversation and said “you weren’t supposed to do that, you just weren’t listening”. He then proceeded to walk to the another man and started talking about me under his breath as if I wasn’t standing there watching him. I fly all the time and have never had TSA behave like that. He’s lucky I didn’t get a chance to see his name. I don’t recommend flying out of here at all, they lack respect for travelers, and organization. How dare him talk to a young lady like that and behave the way he did.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"nastiest men’s room I have ever seen"

(United States)

Trip Verified | Terminal C had the absolute nastiest men’s room I have ever seen in an airport! Pee on the floor and it stunk. Thankfully I only had to stand to do my business. I cannot imagine how bad the sitter stalls were.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"I will avoid this airport"

(United States)

Not Verified | I have traveled through many USA airports and by far this airport is the worst. They are notorious for changing gate numbers at the last minute. Many times you go to the new gate, by the time you get there it is changed again. In my future travels I will avoid this airport even if I have to pay much more.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no