Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 174 reviews
3/10
No Skytrax Rating
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2/10

"the worst experience I have had at DFW airport"

(United States)

Not Verified | Upon arrival at airport the instructions on the plane say to sign into mobile passport for faster customs checks. So we did this and have used these services before with no problems. We went to the line mobile passport just to be put in line with everyone else. Then moved to another line with even slower service. When the staff was asked why the mobile passport people had to go through the line. Nobody would answer the question and just say to stay right here. After getting through the line, I found another staff member and asked him the same question and he said "just keep walking good bye". So with no answer how am I suppose to know what to do next time. As an American citizen we are being led around by people that cant understand nor hold a conversation in English. We fly have flown American Airlines for a long time but things need to be corrected. I will be doing some comparisons with Southwest from now on. I dont normally leave reviews but this evening 5/16/19 coming in on AA1385 was the worst experience I have had at DFW airport.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid this place if you can"

(United Kingdom)

Not Verified | Possibly the worst airport I have been to. Ridiculous entry arrangements. The automated system is marshalled by staff, many of whom can't speak English and those that do don't have a clue what is going on. When you finally clear the automated stuff you then queue for ages and then do the same stuff over with a over officious "guard"who is basically a little man in an important uniform. Very rude. Whilst this long protracted chaos is unfolding they are playing on a loop a glossy video saying how welcome you are. Well it doesn't feel like it. Then comes the chaos of the bag reclaim you have been in security so long there are numerous flights per carousel and no indication of which one your bags may be on. The staff are generally lazy, non English speakers, unclear of what is going on and/or downright rude. Avoid this place if you can.
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"border patrol better than TSA"

(United States)

Trip Verified | How is it that customs and border patrol have better service than the TSA and airport staff? The dog sniffer ran into me twice. I waited 10 minutes to have my bag checked. The lady who was supposed to be waving me through the metal detector treated the foreigners in front of me like animals. She was waving at them so indignantly I was horrified. I bet she would have reacted violently if someone had done that to her. Then, on our way to the gate, my friend was almost run over by the vehicle transporting people. To top it all off, they were broadcasting CNN. Give me a break!
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"TSA was a joke"

(United States)

Not Verified | Was flying through DFW from San Jose del Cabo to Chicago on April 1. We had an hour 45 min layover. There were approximately 400 people in the immigration area trying to get through three lines. TSA was a joke, very disorganized, slow, and TSA people standing around doing nothing. We were able to get through a TSA check at ORD quicker with three times the number of people in line on our way to Mexico. My husband waited 10+ minutes for someone to go through his bag, as it needed extra checking. We arrived at our gate to find to doors already closed. We were put on standby for the next/last flight to Chicago. There were 34 people on standby for that flight. My family did get to fly home that night but shame on American for overbooking all three of my flights on this trip.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"a whole different level of ick"

(United States)

Trip Verified | We took our daughter into Terminal A this morning at 8:30 to check her in for her flight back to school. We entered through A15. As we walked up to the door, we were met by an overwhelming sewage stench. Once through the door, we saw people asleep on the chairs (one man with his pants down to his knees, thankfully, he was wearing underwear) and on the floor, they had been there for awhile. I don't think they were passengers, as they were far removed from baggage claim and ticketing. As far as I know, there was no weather - or airline-related reason for people to be sleeping in the terminal. My daughter reports that the sewage stench is prevalent at her gate (A15), so this isn't just an isolated situation. What's the deal, DFW? The airport suffers from lax housekeeping in general, but this is a whole different level of ick. Are the homeless allowed to sleep in the terminals? Is someone on the sewage thing? Dallas is a world class city with a third-world airport.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"focuses on excellent staff"

(United States)

Trip Verified | This airport focuses on excellent staff and that makes all the difference. Additionally with the exception of one terminal the airport is clean and modern. Here’s to hoping the fix terminal C!
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"it is the slowest system"

(United Kingdom)

Not Verified | I don’t know what DFW paid for this new check system at A22 security checkpoint, but it is the slowest system I’ve seen in my 30 years of flying! Absolutely unbelievable waste of money and time.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"has the worst security employees working"

(United States)

Trip Verified | Dallas Fort-Worth has the worst security employees working. I fly weekly and have never experienced the attitude like they have at DFW. I walked through security 1/28 – 7.44pm – Term A Gate 22 and asked about the new luggage bin system because I’ve never seen it. Security smarts off that it’s been here for a year and I need to fly more to be aware, unreal, then he continued to laugh and repeat to other flyers that I need to become more aware. It’s unreal to me how DFW allows security to act like this.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Mass confusion"

(United States)

Not Verified | Immigration was the most confusing I've ever seen. Honestly, was embarrassed to have a US passport that bad. Poor signage. Employees don’t communicate. Mass confusion. Whomever is in charge of the operation should be talked to. The time spent in line is not the issue. It’s when nobody knows where to go or what to do and when employees do not communicate clearly (or at all).
Experience At AirportArrival Only
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Extremely rude TSA agent"

(United States)

Not Verified | Extremely rude TSA agent. Staff member was rude to me when my flight was boarding, I’m in first class and in the priority line and he did not allow me to pass. This TSA agent was also rude to multiple flight attendants and pilots, and multiple other priority guests. I understand the job can be stressful but negativity should not be transferred to the guests.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no