Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 162 reviews
3/10
No Skytrax Rating
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1/10

"Never using this airport again"

(United States)

Not Verified | The pure laziness and indifference by the baggage handlers at the baggage claim is embarrassing. I was waiting for 30 minutes for an oversized item to be delivered through the baggage claim, while the baggage handler walked around aimlessly. When I went to the desk to ask where my baggage was because I was going to my miss my connecting flight, the gentleman at the desk went and checked and turned out the conveyor was not turned off, and asked the moping rock head why it was turned off he just shrugged his shoulders like the neanderthal he is. My baggage was literally right behind the screen and I missed my flight by 30 minutes. Never using this airport again.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the rudest I've ever experienced"

(United States)

Not Verified | TSA has to be the rudest I've ever experienced. I've been to quite a few airports and this group of agents are nasty to everybody. They definitely need some better training.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"will pay extra money to avoid Dallas"

(United States)

Not Verified | This is the most backward operated airport that I have ever experienced. Delays, multiple gate changes, non smoking, and freezing air conditioning (June in Texas is 100 degrees outside) 55 degrees inside the airport. I will pay extra money to avoid Dallas in the future.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"None of the underseat power supply ports worked"

(United States)

Not Verified | None of the underseat power supply ports in the E terminal from 18-34 worked. It is difficult to believe that DFW has been designated as a highly rated international airport. We are from Minneapolis, and that is truly a first class airport! Things are actually maintained and work!
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"it was a very unpleasant experience"

(United States)

Not Verified | It had been a long time since I had a layover at DFW and unfortunately it was a very unpleasant experience. The American Airlines terminal there was disgusting. It was a Tuesday morning and the restrooms in the A10 terminal waiting area were filthy with hair and faeces on the floor. The boarding/waiting area carpet was loaded with trash, spilled drinks and pieces of food on chair seats and carpet. We did not see any person in the act of cleaning anywhere nearby. Shame on you AA and DFW for your lack of cleanliness for your airline customers.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"experience was terrible"

(United States)

Trip Verified | The service is awful. 2 men in uniform in terminal D had accents and didn't seem to fully understand me when I asked for help finding American Airlines desk to obtain boarding pass. The AA desk was empty. Then the TSA lady at check-in was rude and unfriendly complaining to her colleague next to her how she disliked her job as she checked my pass. The TSA staff at the scanners gave little guidance and talked over me. I rarely travel by plane and this experience was terrible.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid if you can"

(United States)

Not Verified | My checked bag was accidentally taken by someone and the airport staff refused to help me retrieve it. I had to run across the whole airport myself to find it! The airport staff instructed me to exit through a set of doors and ensured that I’d be allowed back inside, which I was not. So I had to wait for my parents to arrive for 3 hours outside the airport. The American Airlines staff and baggage claim staff were as rude as could be as I kept my cool and was polite through the whole situation. Avoid if you can!
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Really upsetting"

(United States)

Trip Verified | I had a 5 am flight along with 28 other passengers and we all missed our flight and were given incorrect info at the security gate. We were told the only security gate that was open was the one that opened at 4:30 am. We then all missed our flight due to not getting through security in time. We are now all on standby for the next flight. Spending $1000 on a cruise out of Miami might not even happen now and will all go down the drain. Worst experience of my life. Really upsetting.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst experience I have had at DFW airport"

(United States)

Not Verified | Upon arrival at airport the instructions on the plane say to sign into mobile passport for faster customs checks. So we did this and have used these services before with no problems. We went to the line mobile passport just to be put in line with everyone else. Then moved to another line with even slower service. When the staff was asked why the mobile passport people had to go through the line. Nobody would answer the question and just say to stay right here. After getting through the line, I found another staff member and asked him the same question and he said "just keep walking good bye". So with no answer how am I suppose to know what to do next time. As an American citizen we are being led around by people that cant understand nor hold a conversation in English. We fly have flown American Airlines for a long time but things need to be corrected. I will be doing some comparisons with Southwest from now on. I dont normally leave reviews but this evening 5/16/19 coming in on AA1385 was the worst experience I have had at DFW airport.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid this place if you can"

(United Kingdom)

Not Verified | Possibly the worst airport I have been to. Ridiculous entry arrangements. The automated system is marshalled by staff, many of whom can't speak English and those that do don't have a clue what is going on. When you finally clear the automated stuff you then queue for ages and then do the same stuff over with a over officious "guard"who is basically a little man in an important uniform. Very rude. Whilst this long protracted chaos is unfolding they are playing on a loop a glossy video saying how welcome you are. Well it doesn't feel like it. Then comes the chaos of the bag reclaim you have been in security so long there are numerous flights per carousel and no indication of which one your bags may be on. The staff are generally lazy, non English speakers, unclear of what is going on and/or downright rude. Avoid this place if you can.
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no