Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 208 reviews
3/10
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6/10

"Baggage Claim was disappointing"

(United States)

Trip Verified | Departed from Terminal E (United). Renovated 5 years ago with open and light field space. The concourse are wide and have plenty of concessions. The bathrooms have a lighting system which indicates whether a stall is occupied or unoccupied much like that in the parking garages. Arrived at Terminal D from Istanbul. There's a long walk to passport control. Passport Control took no more than 15 minutes. Baggage Claim was disappointing. The AC appeared to be not working as it was very warm. Baggage took almost an hour to be brought up and the luggage came out on two different adjacent carousels.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
1/10

"Unfortunately a bad experience at Dallas airport"

(Netherlands)

Not Verified | Unfortunately a bad experience at Dallas airport. From the review, this is a more common problem, which we also experienced today. We had a layover and had to continue after Cancun where we had 1 hour and 50 minutes. Due to the occupation at customs, it took too long after reporting to the staff several times, no action is taken to help. Immediately after flying we walked on to stand in line. After missing the flight, went after the service desk, no empathy was shown by the staff. Where they could still salvage something from the bad experience. If no solution was found, and the people from the service desk blame it on the government. The reputation has now been damaged where there were solutions to soften the notion, something of a comfortable place to sleep. If it is not possible to do this stopover, please do not offer it as this is a common problem.
Experience At AirportTransit
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff there don’t really care"

(United States)

Not Verified | As soon as I got of my international flight. 1st immigration was super slow and the people that was assisting was to help you go to the line was just as confused as the passenger. And to find the pre TSA ask 4 people that works their basically just rude and didn’t answer and just point saying that way. Pointed at a direction all of them pointed different way. The staff there don’t really care and some people saw me and said oh that was helpful. Basically saying what kind of answer was that, how rude didn’t stop just kept on walking. The TSA officer I had to deal with was just talking to passengers like we were just stupid and very rude. I hope I never stop there.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I would stay away from DFW at this time"

(Netherlands)

Not Verified | I am writing this review as a warning to others: transiting through DFW as a foreigner is absolute hell. It is chaos, stressful and inefficient and on top of that now also sort of useless as our passports were not even checked upon reaching the front of the line, we were simply waved through. We transited from international to international twice and the waiting time was close to 3 hours both ways. With just 1 or 2 officers serving the line (and for certain intervals none at all as the officers led passengers to secondary) of up to 500 arriving foreigners it was pure agony to see the time tick away realizing soon our connections would be lost. The foreigners section is shared with the wheelchair passengers and I have never seen so many wheelchair passengers in my life, only when those lines clear an additional officer will serve the waiting foreigners. The previously installed machines where you would do your passport reading, photo and fingerprints are gone, so that option of - sort of - fast tracking is no longer available. And mind you, we are still far away from pre-covid travel volumes. I can only imagine what the situation will be like further in the season. Oh and one more thing, customs is also gone, so that saves you some time. My advice: do not plan any connections under 5 hours. Apart from this, I find DFW a pleasant airport, once you are airside things are spacious, calm and organized. Retail wasn't quite fully operational but the offer seems solid. I especially like entering through the B-terminal that is small scale, with quick and easy security. Once you are in you can reach every terminal quick and easy using the train. Entering the USA as a foreigner has always been hit or miss depending on travel volumes but I would stay away from DFW at this time.
Experience At AirportTransit
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"quite literally the worst US airport"

(United Kingdom)

Trip Verified | This is quite literally the worst US airport I've ever been to, and I've been to a few and they're all bad. I'm not fussed on all the opportunities for shopping personally, I just want to be able to get through the airport quickly and efficiently. This airport seems designed to keep you trapped inside. Not only is it badly designed from an architectural and passenger processing standpoint, TSA and US Customs checkpoints will take over an hour to pass through without fail. I highly recommend if you arrive at this airport to expect a 2 hour wait to clear customs. If you are departing, expect 1 hour delay for the TSA.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"toll booths are not at all staffed"

(United States)

Not Verified | The toll booths toll road going out of the airport are not at all staffed so if you get up to the booth and there is a problem, there is no one to help. People are reluctant to back up so you are stuck. Took 20 minutes to extricate out of that position today.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Terminal Signs 12345
no
2/10

"Baggage delivery was also very poor"

(Indonesia)

Trip Verified | I will not ever travel through airports like Dallas or any major US Airports like this ever again after this last trip. Worst airport ever. If you want WiFi, you need to pass security first before access it. Immigration is even very long and not so many immigration counters were open. Baggage delivery was also very poor. Airport was also less cleaned. I believe American standards has been in decline for a long time. JAL service was also bad much as this airport too. The next time when I travel, I will try my best to never fly through this airport again and I will also avoid flying JAL and next time, I will fly another airlines like Emirates, Qatar etc when flying from Indonesia.
Experience At AirportArrival Only
Date VisitDecember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport baggage claim is completely garbage!"

(United States)

Trip Verified | This airport baggage claim is completely garbage! I flew in to Memphis, TN from Dallas, and they lost my baggage and wasn’t aware I made it to Memphis last night. There is literally a computer system tracking where the passenger is going and it wasn’t applied. I had to get a BSO attendant in Memphis to call the BSO in Dallas just so the attendant can put my bag on the plane herself. I have military clothing and items in my bag that are irreplaceable. I have my moms wedding where I walk her down the aisle and I haven't prepped my uniform. The early flight was going to Memphis and arrive at 10am its 11am now and got put on the second flight. Do your job! Somebody please brief sternly to the workers because they are subpar in their only job to put a bag on an airplane. Its not rocket science. Anybody viewing this review make sure you keep your bags with you. You cannot trust the simplistic worker. I even confirm with my AA representative that my bag was put in the plane and she said yes. What a lie - fix this issue.
Experience At AirportDeparture Only
Date VisitDecember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"terrible experience on the Terminal Link busses"

(United States)

Trip Verified | I had a terrible experience on the Terminal Link busses tonight. I landed in terminal C. I took an A & B bus trying to get to B6 where my car was parked. The bus went to A first and everyone got off except me. I said that I needed to go to B and he said to get on the bus behind him and that it was going to B. I got on the 2nd B & D bus and it went B first. It stopped at the first B stop for the higher numbered gates. He told me that my stop was next. After a few minutes of winding roads, I asked him if he skipped my B6 stop. He said, oh, yes I did. I had to travel on to D and then get on a 3rd bus that took me back to B. It took me 1 hour to get from terminal C to my car that was parked in terminal B! What a cluster. I will not be parking at the terminal again. Drivers are clueless.
Experience At AirportArrival Only
Date VisitOctober 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"This place is filthy"

(United States)

Trip Verified | This place is filthy! No wonder Covid spreads when you travel. If TSA wants to protect people they should start cleaning the filth and fluids off the walls.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no