Bangkok Suvarnabhumi Airport

Not Verified | Worst airport I have ever been in. Queues takes so long that every single person I saw when getting through it had to run to catch there plane. Every. Single. Person.

✅ Trip Verified | Long waiting lines also for priority. In the priority lane, only 3 persons were checking the passports while there's room for 8 persons. Not only business class can use the priority. Also people with children, people in wheeler chairs, pregnant women etc. Understandable perhaps but what I don't understand is that economy travelers also uses the priority lane and they are not sent away! This way there's no advantage anymore for business class travelers and it did upset me!

Not Verified | Entering Thailand on my latest holiday was the best experience I have had at any entry Airport anywhere in the world. The speed and efficiency of staff was outstanding. On the other hand departing this Airport at around 10pm-2am anyway is an absolute nightmare and in fact pretty scary with the amount of people trying to get through security. As good as the experience was at arrivals the unorganized chaos of departures was awful. I understand there is a lot of ongoing upgrades happening at Suvarnabhumi and I think they have a wonderful arrivals experience but departures requires a lot of work to make it a better experience for their customers. Love Thailand though.

✅ Trip Verified | Flying from Bangkok to Hong Hong with Cathay Pacific in Premium Economy on a Sunday afternoon. Immigration / Security Lines were enormous. More than one hour to wait at immigration.

Not Verified | Absolutely ridiculously long waiting times. One line after another. You have to wait for hours and hours, we almost missed our flight, but the incompetent staff just didn‘t care. Nobody was working. it was horrible.

✅ Trip Verified | Hundreds of people arriving and 8 people working on passport control. Waiting one hour already and will probably take another hour, not acceptable. Crammed like sardines so ready to catch any cold or flu. Not what you need after an international flight.

✅ Trip Verified | The toilets were always dirty. Much more dirty when comparing to major airports of their surround neighbor country. Allocated too many areas for duty free shops and pushed most of the cafés and restaurants to the edge of the concourses. Free WiFi was allow only 1 hour with slow speed.

✅ Trip Verified | The staff at the counters are one of the worst and most unfriendly ones totally opposite to the land of smiles. If you encounter a male staff then you are fortunate as they are very good but most of the staff are female who are terrible. Unfortunately, other international airlines outsource these local airport staff and you have no other choice but to be at the receiving end of these frustrated staff.

✅ Trip Verified | Having my leg in a cast I received absolutely perfect service. The airport staff at check in were fantastic as was Phongsakon who assisted me with wheel chair. All were a credit to this beautiful country I love as I live here part time. So I have seen a lot over last 12 years. Keep up this wonderful service and great demeanour. An absolute credit to the country. People will always come and enjoy while people like this are providing service

Not Verified | Visit Bangkok Suvarnabhumi Airport many times. It still is clean, spacious and the information given is very accurate. Staff are very friendly, prices of food and beverage are okay. There are many seats to sit on.