Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 467 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"ridiculously long waiting times"

(Germany)

Not Verified | Absolutely ridiculously long waiting times. One line after another. You have to wait for hours and hours, we almost missed our flight, but the incompetent staff just didn‘t care. Nobody was working. it was horrible.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Waiting one hour already"

(Australia)

Trip Verified | Hundreds of people arriving and 8 people working on passport control. Waiting one hour already and will probably take another hour, not acceptable. Crammed like sardines so ready to catch any cold or flu. Not what you need after an international flight.
Experience At AirportTransit
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
4/10

"The toilets were always dirty"

(Thailand)

Trip Verified | The toilets were always dirty. Much more dirty when comparing to major airports of their surround neighbor country. Allocated too many areas for duty free shops and pushed most of the cafés and restaurants to the edge of the concourses. Free WiFi was allow only 1 hour with slow speed.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"worst and most unfriendly"

(United States)

Trip Verified | The staff at the counters are one of the worst and most unfriendly ones totally opposite to the land of smiles. If you encounter a male staff then you are fortunate as they are very good but most of the staff are female who are terrible. Unfortunately, other international airlines outsource these local airport staff and you have no other choice but to be at the receiving end of these frustrated staff.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"received absolutely perfect service"

(Australia)

Trip Verified | Having my leg in a cast I received absolutely perfect service. The airport staff at check in were fantastic as was Phongsakon who assisted me with wheel chair. All were a credit to this beautiful country I love as I live here part time. So I have seen a lot over last 12 years. Keep up this wonderful service and great demeanour. An absolute credit to the country. People will always come and enjoy while people like this are providing service
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
8/10

"Staff are very friendly"

(Netherlands)

Not Verified | Visit Bangkok Suvarnabhumi Airport many times. It still is clean, spacious and the information given is very accurate. Staff are very friendly, prices of food and beverage are okay. There are many seats to sit on.
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"decided to get rid of the smoking areas"

(Australia)

Not Verified | They have decided to get rid of the smoking areas within the terminal and won't let you out of the terminal. Not ideal if you're a smoker after a long haul flight and with a 9 hour lay over. Writing this to distract myself because everything is annoying me right now. Never want to come back because of this bs, doesn't make sense for a major international hub
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"okay for arrival, procedure was quick"

(United Kingdom)

Trip Verified | Bangkok Suvarnabhumi Airport is okay for arrival. The procedure was quick. Immigration Visa on Arrival was quick and easy and there is a train link to Siam (Central Bangkok) via the Airport Transit via Phaya Thai Station. It's a different ballgame when you are departing. If you don't have boarding pass then you should arrive at the airport in plenty of time as check-in queue can be very slow. I never been in a airport with so many passport and boarding pass checks, they have so many staff. The issue is the strange terminal system and very long walks. It's designed that way so you can spend money on the hundreds of shops that line the concourse. There are few water dispensers. Not a place I want to be be for a long time.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"transport your luggage a long way"

(Sweden)

Not Verified | Made a transit from domestic to international With check-out and check-in of luggage. A cumbersome procedure (completely unnecessary) arrives two floors lower than the departure hall Which means that you have to transport your luggage a long way (not good). The staff at check in were very good and helpful. Business class has its own passport control and security check so there were no queues absolutely perfect. In its entirety, BKK worked well in addition to having to transport the luggage itself through the airport.
Experience At AirportTransit
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"closure of the smoking rooms is very frustrating"

(Australia)

Trip Verified | Great airport but the closure of the smoking rooms is very frustrating, please open them again. Almost every time I am here I have to get a bus from the plan to the terminal when there are many free sky bridge. Why is this?
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes