Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 432 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
8/10

"Staff are very friendly"

(Netherlands)

Not Verified | Visit Bangkok Suvarnabhumi Airport many times. It still is clean, spacious and the information given is very accurate. Staff are very friendly, prices of food and beverage are okay. There are many seats to sit on.
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"decided to get rid of the smoking areas"

(Australia)

Not Verified | They have decided to get rid of the smoking areas within the terminal and won't let you out of the terminal. Not ideal if you're a smoker after a long haul flight and with a 9 hour lay over. Writing this to distract myself because everything is annoying me right now. Never want to come back because of this bs, doesn't make sense for a major international hub
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"okay for arrival, procedure was quick"

(United Kingdom)

Trip Verified | Bangkok Suvarnabhumi Airport is okay for arrival. The procedure was quick. Immigration Visa on Arrival was quick and easy and there is a train link to Siam (Central Bangkok) via the Airport Transit via Phaya Thai Station. It's a different ballgame when you are departing. If you don't have boarding pass then you should arrive at the airport in plenty of time as check-in queue can be very slow. I never been in a airport with so many passport and boarding pass checks, they have so many staff. The issue is the strange terminal system and very long walks. It's designed that way so you can spend money on the hundreds of shops that line the concourse. There are few water dispensers. Not a place I want to be be for a long time.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"transport your luggage a long way"

(Sweden)

Not Verified | Made a transit from domestic to international With check-out and check-in of luggage. A cumbersome procedure (completely unnecessary) arrives two floors lower than the departure hall Which means that you have to transport your luggage a long way (not good). The staff at check in were very good and helpful. Business class has its own passport control and security check so there were no queues absolutely perfect. In its entirety, BKK worked well in addition to having to transport the luggage itself through the airport.
Experience At AirportTransit
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"closure of the smoking rooms is very frustrating"

(Australia)

Trip Verified | Great airport but the closure of the smoking rooms is very frustrating, please open them again. Almost every time I am here I have to get a bus from the plan to the terminal when there are many free sky bridge. Why is this?
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"The most dirty airport I have ever come across"

(India)

Trip Verified | Again a very poor experience of another Thailand Airport. Here you go: 1) All the washrooms are always being cleaned, and the cleaning staff are very rude and ask you to leave and go to a far away counter. 2) The Check in time taken for every passenger was very high, and all the counters very slow in pace to deal with people, irrespective the airport was empty. 3) Staff again do not understand English, very rude and uncooperative. 4) Gates too far even though, airport was empty. 5) Almost all food shops were closed, almost negligible options to eat / drink. 6) Drinking water has become a business now, with no display signs of airport provided drinking water and placing vending machines for water every where. 7) The most dirty airport I have ever come across, with huge piles of garbage bags all over every place from security to E6 gate which is good 15 ins walk. Very poor cleanliness.
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a huge tent in a tropical climate"

(Canada)

Trip Verified | Very hot inside. I'm sure the aircon was an after thought. Sure there are aircon stations scattered throughout the terminal, most don't work or provide any comfort. Hey Suvarnabhumi Boss, try walking from one end to the other end with your luggage. You will need to shower all the sweat off your body and change your clothes. So if you all wonder why the person sitting next to you on the airplane smells of body odor, you can blame this airport. Suvarnabhumi Airport, a huge tent in a tropical climate. Air inside is hot and stale. And where is the seating for resting? What a waste of money building this horrible airport.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"don't have the space to walk"

(Brazil)

Not Verified | Suvarnabhumi is big, very big. But even in this way, you don't have the space to walk. There are 3 airports in Bangkok. Why do the airlines use only this one? The problem is that the city is a hub, so it's almost impossible to travel by Southeast Asia without passing by this airport, or better, this crazy place (and the signs are useful, but there are too many people to see it).
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
5/10

"Very crowded airport"

(Thailand)

Trip Verified | Very crowded airport. It was very difficult to find the check-in kiosk. I arrived at the airport by the skytrain, that was pretty good. Nonetheless, it was difficult to go to the level 4 with luggage. Staff hardly speak in English. Wifi service was really good.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"Very unorganized"

(Thailand)

Trip Verified | A very large airport. Very crowded. Very unorganized. Staffs are good though most of them cannot speak in English. There are many shops and food courts that are obviously very expensive. Airport shuttle bus with Don Muang is available for free from level 2. However, airport link train is available at level 1. Taxis are also available at level 2. Wifi is good.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes