Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 466 reviews
4/10
3 star Skytrax Rating
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2/10

"To be avoided if you can"

(United Kingdom)

Trip Verified | Already a very large airport with long walking distances, I see they are opening a further satellite wing shortly with even greater distances. Despite not being that old an airport, the facilities are awful toilets shabby and poor maintenance. There is a real shortage of seat power throughout the airport, and they have installed a few communal stands where you often see 10-20 customers trying to plug in chargers. Nowhere very comfortable to sit, and the design of the building makes it feel sterile and like a railway station. To be avoided if you can.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"lacking maintenance, refurbishment and cleaning"

(Thailand)

Trip Verified | The airport has failed to update its check-in row, showing Emirates under "U", instead of "S". Early check in (3 hours prior to flight departure is recommended), but check in counters were unmanned, but maybe that says more about the airline, than the airport. Security clearance was not as dire as I had read about, taking about 30 minutes, but using antiquated practices, (removal of belts and shoes), despite the full body scanner capsules, followed by a wand scan. But then it's down the escalator to the Immigration hall. 2 queues have to form for this, one forking left, one forking right. This queue takes 40 minutes, to be seen by the Immigration officer, scanning both hands' fingers, and both hands' thumbs, plus a facial photo. Thereafter, the worn out airport, almost stuck together by Elastoplast, with particular emphasis on disgustingly maintained lavatories, and populated by third rate expensive restaurants, (USD20 for 2 coffees and 2 croissants), and shops. The government policy is to attract more tourists, but without providing the facilities to make that an attractive experience, for both visitors and non-Thai residents alike. The airport is 17 years old, but unlike other similarly aged airports, maintenance, refurbishment and high quality cleaning seems to be sorely lacking.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
2/10

"not exactly the warm happy welcome"

(Thailand)

Trip Verified | A delayed late arrival flight, at midnight is met by a long snaking queue at Immigration, with a protracted protocol of finger and facial photos. The government seem well aware of the problem, but despite wanting more tourists, unwilling to provide the resources to improve the situation. AOT must surely have the knowledge of the flight arrival schedules, but do not man the Immigration kiosks to accommodate the incoming capacity. It is not exactly the warm happy welcome falsely advertised by the Tourism Authority of Thailand, (TAT).
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"It's extremely confusing set up"

(Singapore)

Trip Verified | It's extremely confusing set up - domestic and international flights not clearly guided on board for check in. They were far apart that consumed great amount of time for just trying to get to another counter. Operators staff were poorly trained without ability to handle passengers enquiry. Despite of so, throwing tantrums and even personally imposed additional restrictions to the travellers in order to check in baggages so can board plane where additional cost were already charged. Their operators held us up at the check in counter till giving us with just barely 1 hour for all security clearance at their airport and running across their gigantic airport to the other extreme end to the boarding gate. Scanned wood in carry on bag was detected as liquid on their security system - then held up more time there.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"worse airport to transit through"

(Australia)

Not Verified | If there is a worse airport to transit through thankfully I have not yet encountered it! Flew EVA air, landed in gate E3 and about 90 minutes later flew out on the same plane through gate E3. In both directions you have to go through immigration and have your luggage checked, take your shoes off etc so antiquated. Remember that you have already been fully checked in London. So you leave the plane, walk through the airport aimlessly to get back on the same place with much inconvenience. Why not egress everyone, put them in a sterile room and then board the same way? Thailand, love the country but you make the easy very hard.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport is Absurd"

(Taiwan)

Not Verified | This airport is Absurd! Ugly grey and not practical you can add that no smoking area at all in the whole airport! Just useless airport for me after 15-16 hours of flight. I don’t recommend to go there at all! Avoid it as you can for any transit!
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"check in systems are very poor"

(Malaysia)

Trip Verified | The worst airport in south east asia. Immigration, check in systems are very poor. You would need to be at airport 4 hours before or you might miss your flight
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Shops are expensive"

(Bangladesh)

Trip Verified | One of the largest airports of the world having varieties of shops of local and international products, food. The security check is a bit slow fast, the check-in service is also a little slow. The airport has a good architectural design having multiple seats, toilets, charging ports and shops to spend time. Shops are expensive.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Worst experience ever"

(Australia)

Trip Verified | The worst and most chaotic custom. On 18 March 2023, my family including young children and old parents arrived at the airport 4 hours before flight time. We were the first to check in but could not reach the airplane gate on time because of the chaotic long queue at customs. My whole family were stuck in the queue at customs from 12pm to 2pm. After having been late for the flight, Vietjetair took us to custom but they immediately turned their head and said they had nothing to do with that and denied talking with us. We waited until midnight at airport, paid money for another flight. Worst experience ever.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport I have been to"

(Germany)

Trip Verified | Worst airport I have been to. Nearly no one understands you (tried English and also google translate everything to Thai) Nobody cares or wants to help you. It’s just non of their business to be helpful. If u don’t have any problem, fine, you will pass the airport normally but dare you that you need help or lost something or someone stole something from you etc. You will be lost. They smile but most unfriendly encounters I had in life !
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no