Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 466 reviews
4/10
3 star Skytrax Rating
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1/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

The layout is woeful. I must have walked for about two kilometers past a ludicrous amount of duty free shops to get from one poorly signed terminal to another. Only reached my gate with 10 minutes to spare (from a 90 minute layover). They desperately need a monorail type system to move passengers from terminal to terminal quickly although the cynic in me thinks that there's a reason why they are forced to walk past all the duty free shops with their overpriced goods. Will be avoiding in future if at all possible which is a shame since I quite enjoyed my Thai Airlines flight from Melbourne.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

Sydney-Bangkok-Helsinki return. Only real criticism was the signage was a little confusing but for a large airport it works.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(South Korea)

Transited through this airport twice on the weekend. Generally very good but the lighting on the lower floors is very murky. The airport monitors were also playing up. The airport appears to be enormous but both my departures on Thai involved being bussed to the plane.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

A nice airport generally but probably the most inefficient I have been to. Tthe slowest and most ill mannered immigration staff. Poor regulation of shops etc landside who seem to prey on new unsuspecting tourists ripping them off at will.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Beware if you're a transit passenger from domestic to international flights. The information provided and signs to follow are ludicrous. I have never yet twigged despite multiple attempts in the past 3 years. Some airlines require you to check in again at a transfer desk if you can find it. If Emirates business passenger you can get your boarding card from their lounge but impossible to find airline lounges. On arrival from abroad and business passenger walk past the customs and immigration signs immediately afterwards there are the CIP gates which you should use saving lots of queues and time. If making a domestic flight be wary of the people who ask where you are going prior to security. They are merely travel agents looking for some trade although they look very official and have nothing to do with the airport or security. Their prices are more expensive than those you could get at your destination.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(Switzerland)

My impression of BKK was positive compared to 1 year ago. We had only short queues on both arrival and departure including customs and security checks. Restrooms were clean - however we might just have been lucky this time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no