Bangkok Suvarnabhumi Airport customer review
J Miller (Thailand)
I have used Suvarnabhumi since it opened. It has improved greatly particularly the last 6 months. New trolleys. Color signage instead of only white. Refitted seats. More toilets. Airport Rail Link. The single security check after immigration was implemented to comply with new US regulations stating all airports with US bound flights originating in them must have single security check system rather than the BKK previous security check system which was divided the screenings into about 6 different areas just before each wings section (the original Thai system was better as it split up the crowd across the airport instead of into the small area near immigration as now required by US law). So people shouldn't blame the Thai people for the crowds at the security check area. People who complain about the overpriced food should list those airports with cheaper food and the list would be very short indeed. Suvarnabhummi is getting better all the time and hopefully when Terminal 2 is built they will improve on certain design faults.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
John Duffus (Thailand)
How is it possible for a new airport to have so many non-airbridge parking bays? I reckon BKK has at least 40. Arriving back from PVG on a new TG A340-600 aircraft around 21:30 on Sunday evening I counted at least 15 unoccupied airbridge gates on the east side of the airport (and more on what little I could see of the west side). Yet we had to park way out on the tarmac. No dedicated first and business class buses. We were trundled half way around the airport packed into smoky smelly buses before then having to wait whilst 4 other buses unloaded their passengers at a single entry door. With this sort of experience Suvarnabhumi will never be more than a second class airport.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
Paul Meerman (Netherlands)
At arrival long queues at immigration. Still nothing improved. At departure good shops nice to walk around clean toilets. Nice airport.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
M Rohrauer (Austria)
Suvarnabhumi has improved recently. They are opening more booths at passport control and they even put cushions on the metal seats in the waiting area. Also the restrooms are reasonably clean. Food and drinks are ridiculously expensive for Thailand standards.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
S Doyle (Australia)
The layout is woeful. I must have walked for about two kilometers past a ludicrous amount of duty free shops to get from one poorly signed terminal to another. Only reached my gate with 10 minutes to spare (from a 90 minute layover). They desperately need a monorail type system to move passengers from terminal to terminal quickly although the cynic in me thinks that there's a reason why they are forced to walk past all the duty free shops with their overpriced goods. Will be avoiding in future if at all possible which is a shame since I quite enjoyed my Thai Airlines flight from Melbourne.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
R Riseborough (Australia)
Sydney-Bangkok-Helsinki return. Only real criticism was the signage was a little confusing but for a large airport it works.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
T Moxham (South Korea)
Transited through this airport twice on the weekend. Generally very good but the lighting on the lower floors is very murky. The airport monitors were also playing up. The airport appears to be enormous but both my departures on Thai involved being bussed to the plane.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
Adrian O'Neill (United Kingdom)
A nice airport generally but probably the most inefficient I have been to. Tthe slowest and most ill mannered immigration staff. Poor regulation of shops etc landside who seem to prey on new unsuspecting tourists ripping them off at will.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
J Klakayan (United Kingdom)
Beware if you're a transit passenger from domestic to international flights. The information provided and signs to follow are ludicrous. I have never yet twigged despite multiple attempts in the past 3 years. Some airlines require you to check in again at a transfer desk if you can find it. If Emirates business passenger you can get your boarding card from their lounge but impossible to find airline lounges. On arrival from abroad and business passenger walk past the customs and immigration signs immediately afterwards there are the CIP gates which you should use saving lots of queues and time. If making a domestic flight be wary of the people who ask where you are going prior to security. They are merely travel agents looking for some trade although they look very official and have nothing to do with the airport or security. Their prices are more expensive than those you could get at your destination.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Bangkok Suvarnabhumi Airport customer review
Erich Koller (Switzerland)
My impression of BKK was positive compared to 1 year ago. We had only short queues on both arrival and departure including customs and security checks. Restrooms were clean - however we might just have been lucky this time.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |