Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 466 reviews
4/10
3 star Skytrax Rating
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3/10

"Uncomfortable and frustrating"

(United States)

Not Verified | I stopped at this airport on a three leg journey back from Laos with a three hour layover. This airports seating options already leave a lot to be desired, but when I tried to go down one floor to my gate, I was turned away for “security” reasons. I found an uncomfortable chair upstairs near my gate. Flash forward to an hour before boarding time and there are tons of people sitting upstairs on the floor because we’re not allowed down to the gate even though we’re the next flight to depart? Uncomfortable and frustrating. Plus the aggravation of watching the entire crew go down while we weren’t allowed to take all the seating downstairs.
Experience At AirportTransit
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"desperately need more moving walkways"

(Thailand)

Trip Verified |   Bag drop for QR is always at the west end of the airport. Since QR is a OneWorld airline, QR aircraft have always been parked at that end of the main terminal. WIth security, immigration and the QR lounge all nearby, flying QR has always had little hassle. Before it opened, the airport authorities stated that the new satellite terminal would be for THAI and a few other Star Alliance carriers. Not so, as unfortunately QR aircraft are now parked here. As if this airport does not already desperately need more moving walkways through what is now a borrible shopping mall all along its main terminal departures level, the same is true of the hike now required to get to the satellite gates. It's a reasonably long walk from the QR lounge to the escalators taking one down for the short train ride. But once you get up the escalators, the situation re walkways is almost as bad as the main terminal. Be prepared for a long slog to your aircraft. Why the BKK authorities did not install more walkways totally beats me! A really bad start and finish to the flight experience.
Experience At AirportArrival and Departure
Date VisitMay 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
3/10

“a hassle and a waste of time”

(Singapore)

Not Verified | I was at the fast track lane, going home from a week-long work trip. I did not check in my luggage and only brought a cabin-sized luggage. I had a single razor shaver in my toiletry bag and they made me remove the blade in my razor and they let me pass with an entire cartridge of replacement blades in the same toiletry bag. This is the only airport that I have been to that makes travellers remove a single razor blade from the razor. It is a hassle and a waste of time that negated all time savings from the fast track lane.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

“airport has gone downhill”

(Canada)

Not Verified | This airport has gone downhill in the last few years. Very long lineup for checking in. The departures terminal is too small for the volume of passengers. Also far too slow Immigration procedure.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Queues were chaotic"

(Malaysia)

Not Verified | From the time we checked in to clearing immigration took 2.5 hours. Queues were chaotic, people were jumping queues with no control, only half of immigration counters were open.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"such an unpleasant experience"

(Canada)

Not Verified | Suvarnabhumi airport is a big mess. It’s super crowded, lines move slow, no airport staff is around to answer any questions or to assist, and the whole place is poorly managed. All staff in general were moving at a snail’s pace, which was the main cause behind many of the issues the airport. Our check-in counter opened 40 minutes late because one of the counter staff was taking her time and arrived late, and that staff was in no rush when she arrived, never mind being apologetic for being late. The staff working at the duty free shops were not enthused about helping customers. We were rudely told not to approach our boarding gate with no explanation. When we were finally allowed to approach the gate (this was after all the security check processes and we were waiting to board the plane), the airport staff asked to check everyone’s bags, again! This was absolutely ridiculous and absurd. The efficiency of the whole airport would be greatly increased if the staff could be more professional and swift. The airport is severely under staffed, they need to hire a lot more people to handle the amount of customers that they are serving everyday. Better training for the airport staff is also desperately needed. It’s a shame that our pleasant Thailand experience was ruined by such an unpleasant experience at the airport leaving the country.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"confiscated my safe device"

(Belgium)

Trip Verified | Be aware for security . There was no line and security went well until the inspector noticed my nice power bank. The 5000 mAh device is fully compliant, especially made for travelers and passed security over 100 times worldwide, including multiple times at BKK. Likely due to the light workload, the agent started showing interest in my property and 'confiscated' my legal authorized and 100% safe device. I surrendered my property since no discussion was possible.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"clean, modern and spacious"

(Taiwan)

Trip Verified | It is clean, modern and spacious. Employees are friendly and helpful. Both security and border checks are efficient. The flow is smooth. Signposts are clear.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Long lines for everything"

(Malaysia)

Not Verified |   Hands down one of the worst airports in Southeast Asia. Long lines for everything, poor communications to passengers, insufficient resources such as bathrooms, F&B, ABTC lines at departure. Terribly inefficient place.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

“a vibrant and welcoming atmosphere”

(Malaysia)

Trip Verified | Bangkok Suvarnabhumi Airport presents a tale of contrasts, with its impressive terminal for last-minute shopping standing in stark juxtaposition to the frustratingly slow immigration queues. Suvarnabhumi's shopping options are nothing short of spectacular. The airport offers a diverse range of stores, from high-end boutiques to local treasures. The expansive duty-free area is a shopper's paradise, with an extensive selection of products, making it an ideal place for last-minute souvenir hunting or indulging in luxury purchases. The terminal's architecture is both modern and aesthetically pleasing, creating a vibrant and welcoming atmosphere. The design incorporates cultural elements, adding a touch of Thai elegance to the overall ambiance. The plethora of dining options, lounges, and recreational areas contribute to a positive pre-flight experience. Unfortunately, the luster of Suvarnabhumi is dimmed by the consistently slow immigration processing times. Long queues, coupled with what appears to be an understaffed immigration system, can turn what should be a seamless process into a time-consuming and frustrating affair. This aspect significantly impacts the overall airport experience, particularly for travelers with tight connections. While the shopping experience is enhanced by friendly and helpful staff, the same cannot be said for the immigration counters. The personnel, though professional, often seem overwhelmed, contributing to a lack of efficiency in processing passengers promptly. In conclusion, Bangkok Suvarnabhumi Airport provides a unique juxtaposition of outstanding shopping experiences against the backdrop of slow immigration queues. Travelers should be prepared for potentially lengthy waits at immigration but can take solace in the world-class shopping opportunities the airport offers. Suvarnabhumi remains a destination where, with the right expectations, one can navigate the contrasts and make the most of their time at this bustling international hub. I love this airport!
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes