Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 471 reviews
4/10
3 star Skytrax Rating
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2/10

Bangkok Suvarnabhumi Airport customer review

(Nepal)

I notice the Immigration and passport staff are very poor are very rude to Indian sub- continent passenger. I noted all over the airport there were banners written with "Airport of smiles" - I didn't see that!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(Singapore)

They really need to improve the airport immigration (very slow and the lines move at different speed). Going through security can also take a long time. There is also a lack of facilities and entertainment for travelers to pass time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

The lousiest Airport I know. Immigration is a nightmare - last week the outgoing line at immigration was back around 300 meters. Why no line for residents?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Malaysia)

Immigration queues are a nightmare. Customs staff not friendly. Baggage doesn't arrive that fast. Taxi touts after customs. Duty free monopolized. staff English is not very good. Several toilet areas need repairs. Cleaning staff having their lunch on the floor behind the duty free shops also some make-shift offices there as well as in the immigration area. During daytime can be hot in the terminal additional aircon installed in Immigration area doesn't look very professional. Food expensive. No seating provided in the waiting area of the train to the city. No free WIFI in the terminal. A lot of improvised 'signboards' (A4-paper) can be found all looks very shabby. You have to walk a lot to get from immigration to the gate (or the other way around).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

I don't mind the inadequate toilets here but immigration queues are terrible especially in the morning. Being forced to travel every Monday I have been forced to resort to traveling on TG Business Class to avoid the queues but obviously this is not an option for most people. It would be great if the immigration problems on departure could be rectified but I guess this is not going to happen any time soon.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Really not sure what's going on but Departure Immigration in the late evening in BKK is getting ridiculous. Took 35 mins just to get into the Immigration Area and a further 40 mins to get to the Desk and 2 mins to get a stamp. Thankfully Security was but 5 minutes but for some reason Immigration in BKK is broken. Down at the gates flights were being held up and bags offloaded because late checking-in passengers simply weren't getting to the gate in time to make the scheduled departure time. I think there are about 20 desks in each of the 2 departure Immigration Areas... couple that with 20? International piers each with say 10-12 Check-In Desks each (that's 200+ Desks) and all of those passengers have to get their passports stamped. It doesn't take a rocket scientist to work out that Immigration provision is totally inadequate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Norway)

Had to queue at passport control for almost 2 hours when leaving last Saturday. No organization of the queue whatsoever. This is the worst airport I know and I dread going back here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Indonesia)

I passed through here at Christmas. On arrival immigration queue was OK took around 20 mins but the problem on departure was the security screening which took ages. It was quite disorganised. Generally the staff are rather unsmiling especially at immigration. The shops are very expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Midnight flight to London immigration queues out of the designated area snaking back all the way past check-in desk to the front doors! About 90 minutes to get through. Not a single member of airport staff controling the increasingly frustrated crowd or keeping people in order (ie. Chinese/Japanese from pushing in). The other side at security scanning 6 people guiding people to an x-ray machine! Ridiculous. This morning 8am flight to Jakarta again over-flowing outside the glass-walled area but queuing time down to half an hour max. I wouldn't mind so much if I was going home but I live here and have to put up with this rubbish once a month.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(Norway)

I am sorry for the proud Thai people. They have to face the fact that their Suvarnabhumi Airport is way behind Singapore and Hong Kong. This is strange since Thailand is always striving to be the best in aviation. One thing is to walk for 45 minutes to reach your plane or the endless immigration line. Another thing is the expensive stores trying to lure people to buy so called duty free goods. If you have time you will get everything much cheaper in the streets of Bangkok - not duty free!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no