Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 466 reviews
4/10
3 star Skytrax Rating
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3/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Really not sure what's going on but Departure Immigration in the late evening in BKK is getting ridiculous. Took 35 mins just to get into the Immigration Area and a further 40 mins to get to the Desk and 2 mins to get a stamp. Thankfully Security was but 5 minutes but for some reason Immigration in BKK is broken. Down at the gates flights were being held up and bags offloaded because late checking-in passengers simply weren't getting to the gate in time to make the scheduled departure time. I think there are about 20 desks in each of the 2 departure Immigration Areas... couple that with 20? International piers each with say 10-12 Check-In Desks each (that's 200+ Desks) and all of those passengers have to get their passports stamped. It doesn't take a rocket scientist to work out that Immigration provision is totally inadequate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Norway)

Had to queue at passport control for almost 2 hours when leaving last Saturday. No organization of the queue whatsoever. This is the worst airport I know and I dread going back here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Indonesia)

I passed through here at Christmas. On arrival immigration queue was OK took around 20 mins but the problem on departure was the security screening which took ages. It was quite disorganised. Generally the staff are rather unsmiling especially at immigration. The shops are very expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Midnight flight to London immigration queues out of the designated area snaking back all the way past check-in desk to the front doors! About 90 minutes to get through. Not a single member of airport staff controling the increasingly frustrated crowd or keeping people in order (ie. Chinese/Japanese from pushing in). The other side at security scanning 6 people guiding people to an x-ray machine! Ridiculous. This morning 8am flight to Jakarta again over-flowing outside the glass-walled area but queuing time down to half an hour max. I wouldn't mind so much if I was going home but I live here and have to put up with this rubbish once a month.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(Norway)

I am sorry for the proud Thai people. They have to face the fact that their Suvarnabhumi Airport is way behind Singapore and Hong Kong. This is strange since Thailand is always striving to be the best in aviation. One thing is to walk for 45 minutes to reach your plane or the endless immigration line. Another thing is the expensive stores trying to lure people to buy so called duty free goods. If you have time you will get everything much cheaper in the streets of Bangkok - not duty free!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Allow an extra hour to get through immigration! Had to queue for 1.5 hours to exit customs/immigration as a tourist with the queues right through this so called new airport. Terrible way to treat visitors to ones country who are spending their hard earned cash. Also prevents people getting into the duty free area with time to make use of the airport facilities. Terrible system and extremely frustrating. Not sure why this is happening. Never had such a bad experience leaving a country after an amazing holiday. Terrible shame to leave a country being treated like cattle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Check in no problem went to passport control and the line of passengers snaked well out into check in areas. I was very lucky to get to gate on time a lot of anger expressed and airline reps trying to find passengers absolute madness - especially when most of passport control desks were closed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Bangkok airport certainly is and after a long time of criticism trying to work out some problems that it is facing but for me it is ignoring the most important and the one that causes most irritation. I am talking about immigration. Passport control is always in chaos. There are 2 main rush hours in the airport still struggles with very slow passport control officers and less than 50% of the pass-checks open. 55minutes on departure and 45min at arrival is just unacceptable. The marketing of Suvarnabhumi is visible in the Thai media as they are achieving faster service and with a smile. I reckon most of the passport control officers flanked the lessons. All I see at the pass desk is stickers and advertising of who supplied the camera who supplied the air freshener etc. So if I can give passport control any grade lower than zero I would. Otherwise security was better and faster the so-called duty free has lost my attention for the last 6 years so I just go through still nothing of interest close to the gates and the place there looks like a barren desert waiting at gates much better with padded seats giving the place a better look always prepare for long walks at arrival to the passport controls.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Kazakhstan)

I have often transited through this airport but never actually left the airport until this visit. For a modern airport it is a shambles - it is hard to work out where you are going in particular from the domestic to the international terminals. Additionally I do not know why an airport with so many air bridges you still have to be bussed to your plane - surely they would have thought of this when building the place. Immigration looked like a nightmare but lucky we had fast tracks and did not have to put up with the huge lines for non- Thai citizens. Overall a fabulous looking building but not user friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(France)

The airport is impressive but I would rather spend less than 35 minutes queuing at immigration and have less luxury shops. The airport express link to the city is excellent I miss old Don Muang's more traditional aspect !
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no