Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1444 reviews
3/10
3 star Skytrax Rating
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7/10

"really minimal seats"

(Netherlands)

Verified Review | Eindhoven to Budapest. I've flown twice (or 4 if you include return) with Wizz Air. This time was a new plane but really minimal seats. The plane could not land in Budapest because of bad weather, it had plenty of fuel so we waited, but eventually got redirected to another airport, together with another Wizz flight and a Ryanair flight. There we got coupons for a meal, the Ryanair passengers did not receive this. Then there supposed to come buses to bring us to Budapest, 5 hours later there still were no buses, so together with a few other passengers we decided to get a train. Ryanair organized buses to the train station. Overall information on the airport was rather minimal, I don't know if this is accountable to Wizz or to the Airport. Wizz has all the phone numbers and e-mail addresses, so they could have send text or e-mail messages, which enough people could have read. Stewards on this flight were very nice and friendly, on the return flight that went normal they were a bit grumpy, but OK. Their website is very clear and detailed. Food on board was cheaper then in Eindhoven airport, I only had some water but the food looked fine.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEindhoven to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"suggest others steer clear too"

(United Kingdom)

Verified Review | My husband and I traveled to Warsaw recently with our 11 month old on Wizz air. We arrived just over 2 and a half hours before our flight and were told we had to wait until 2 hours before so that we could be checked in. Despite being the very first to check in, we weren't seated together. When we arrived at the gate we were told that our carry on bags that we have been using for years on other budget airlines were too large and we needed to pay £40 per bag to board them. This hadn't been mentioned at check in because obviously that would mean that we could have left one or both in the car rather than paying this extortionate fee. It therefore cost us £160 to transport our 2 cabin sized carry on suitcases to Warsaw and back. We certainly won't be flying Wizz Air again and would suggest others steer clear too.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Luton to Warsaw
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"will not fly again"

(United Kingdom)

Verified Review | London Luton to Gdansk with Wizz Air. I was happy with the previous service, unfortunately flying to Gdansk we were one hour delayed. On the way back we discovered smaller than normal luggage allowance which resulted in additional payment of nearly £85! Very unhappy and will not fly again as it's pointless keep buying smaller luggage for the sake of one flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Luton to Gdansk
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"would avoid taking Wizz Air "

(United Kingdom)

Verified Review | Luton to Sofia. Severely delayed, no communication, no contact person, uncomfortable seating, very poor experience! Plane had a 2 hour 45 min-delay, but provided only a little more than a 1-hour notice. Given how all flights are scheduled and timed, I don't understand how it is possible that Wizz Air didn't know about a 2h45min delay earlier. No one at the airport was there to explain what was happening and why, no drinks, no snacks. Instead of landing at 3am in Sofia, I landed just in time for a short nap before a business meeting. Given the very uncomfortable seating (that's what you pay for), the evening flight became a horrible red eye one! I would avoid taking Wizz Air if landing time or communication are important to you. Or if comfort matters.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLuton to Sofia
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"I got what I expected"

(Netherlands)

Verified Review | Flew Eindhoven to Budapest. Aircraft flown on both flights were brand new, only 2 months old, however, the seat was not very comfortable: no recline (as you would suspect with a LCC) and an awkwardly placed tray table which was too high to be of any comfortable use. Legroom was decent for me but taller travelers (+180cm) really struggle for knee room. Outbound flight was delayed by 2 hours due to weather conditions and slot restrictions, which was unfortunate but out of control of Wizz Air. The crew were very polite and the pilots kept informing the passengers regularly. Inbound flight departed and arrived on schedule with again very polite cabin crew. First time flying with a LCC, and I got what I expected: nothing more, nothing less then needed.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEindhoven to Budapest
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"ticket price seem cheap but it is not"

(Sweden)

Verified Review | This was my first and last time flying with Wizz Air. The airport staff were strange and not at all friendly. We paid the most expensive check in fee I have ever seen. The ticket price seem cheap but it is not. We stood in the same check in line as people with flights leaving 3 hours later while our flight was leaving in 30min. The screens above the check in counter is often used to inform passengers what line to stand in, but not here. The small and outdated airport in Nyköping Sweden is not a nice place to be. This trip was in the end much more expensive than a regular ticket from an airline with good service. Never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockholm to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"a total shambles"

(United Kingdom)

Verified Review | Flew from Glasgow to Budapest with Wizz Air. Flight was good, no complaints over cabin crew. Food and drink selection available was also good, if expensive, but that's to be expected. The team on the ground however seemed useless and very unorganised. At the Glasgow end, check in opened late, meaning a massive queue and minimum time to get through security and to the gate. Coming home from the Budapest end the organisation was non-existent. There were about 8 Wizz Air flights all due to leave within a relatively short time. Instead of forming queues for each separate desk, one queue was to be formed for all of them - a total shambles. This led to a bottle neck of people trying to even get into the queue, not a safe situation at all! They were the only company offering a direct flight from Glasgow on the days we needed, and were therefore our choice. For a budget airline the price we paid was way OTT. Between the 2 of us it was almost £600 for our flights and 1 case between us. I'm aware this was due to Sziget festival being on, but very steep. I would fly again, but only if I had to due to bad experiences on the ground.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGlasgow to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst company to fly"

(United Kingdom)

Verified Review | Definitely is the worst company to fly. The cabin luggage is smaller then usual, a surprise you have to pay 40 pounds. Try do do my check in online one day before but they have done already, so I thought was fine and surprise you didn't do your check in online the desk lady told me, I explain that I tried but was done - 32 pounds. Staff desorganized and the flight was more then half hour late. I'll never fly wizzair again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff are very unfriendly and unprofessional"

(Denmark)

Verified Review | Flew Wizz Air from Katowice to Malmo. Probably the worst airline in Europe, does not allow printing of the boarding pass at the airport in less than 3hrs before the flight, costing the customer another 35 euro just to print the boarding pass, despite having bought the ticket. The luggage rules are also very customer-unfriendly, there are extra costs for small cabin size approved suitcases (extra cost: 30 euro) and only small handbags/laptop cases are allowed for free (even though some handbags are actually in the size of a cabin suitcase). Wizz Air staff are very unfriendly and unprofessional. Water costs on board of Wizz Air flights. As a frequent flyer I have never had such bad experience with any airline before. Would not recommend it to anyone and will actively discourage people to use it until some basic standards are met (boarding pass should be accessible up to 30 min before the flight, cabin size approved suitcase should be allowed on board without extra costs).
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKatowice to Malmo
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"staff were friendly, very attentive"

(Germany)

Verified Review | The flight to Baku was on-time and without any major problems. The staff were friendly, very attentive and spoke very good English. It is a bit of a struggle flying a low-cost airline for four hours when you don't have the access to free water and can only get a water bottle for 2€, yet paying 80€ for a return flight to Baku from Budapest is an amazing deal considering the distance. Compared to other airlines, I like that they use the A320, which is much less prone to turbulence.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Baku
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes