✅ Trip Verified
Wizz Air used to be a small airline with nice fares and helpful and friendly staff. They have recently expanded in a short period of time, and I believe this is where the problem lies. I have had 3 errors while making three different bookings in the last 2 months. I travel between university and home approximately every 2 months, and sometimes my family visit so you can imagine, there are a lot of bookings. No benefits whatsoever - no collecting airmiles, no benefits for frequent travellers. You have to buy a membership to get cheaper flights but nothing apart from that. The website is ridiculous. For example, last month (Sept 2018), I used my bank card for a booking and at the end of the transaction, I received an error notification that the bank card did not work and I was instructed to repeat my transaction again. A phone call came and I did not manage to try immediately. 2 minutes later, I receive an email with a summary of my booking because the transaction was actually complete! So luckily, I had not tried a second time. Another example (Sept 2018) is when I tried to add 2 suitcases to an inbound flight. But instead, they were added to the outbound flight! That is 2 suitcases of 20kg, so I am still waiting for my refund of almost £50. No emails from Wizz Air yet. I have travelled with Wizz Air for 5 years now, it used to be an affordable airline, simple way to get from A to B. Now each booking comes with a problem. Each time I am on the website, it feels like I am gambling today. Am I going to end up losing £50 or will everything go well maybe this time? I am a student, so it is really difficult. But I imagine it is the same for anyone.