Wizz Air

Not Verified | We flew from Vienna to Gatwick and due to Storm Darragh, circled in the air for an hour before landing. Landing was attempted but aborted due to strong winds and we were diverted to Cologne, Germany. Here we sat on the tarmac for 2 hours with minimal information and were still required to pay for water! We were eventually told we were flying back to Vienna. Some passengers chose to get off at Cologne but were told they would not receive compensation if they did. We then took an hours flight back to Vienna. On arrival we were told that ground staff in the airport would rebook our flights and arrange accommodation if needed, and not to do so ourselves or we wouldn't be eligible for compensation. However, we were well and truly DUMPED. We were sent through a side gate of the airport completely bypassing passport control. After collecting baggage and having no idea what to do, a staff member told us to go to arrivals and someone would be with us shortly. 2 HOURS later with no sign of any staff, police show up. Turns out us UK citizens are technically there illegally due to going through the side gate. Once the police had dealt with this, we waited a further 3-4 hours with no food or drink until the airport opened again and staff arrived. Here we were told they couldn't do anything and to book flights and hotels ourselves. To dump 250 passengers in a closed airport with no information, no drinks, no seats or anything was truly DISGUSTING. We are now all fighting for refunds and compensation and struggling to get anywhere. When things go wrong, WizzAir do not care at all about their passengers!

✅ Trip Verified | They deliberately puts all seats away as far as they can. Bad service at the airport and on flight too. The bag size restrictions are crazy and pointless. Avoid if you can. They try to get all the money from you as much as they can.

✅ Trip Verified | Worse company and my Worse experience. As many people I couldn't Check-in online, I was traveling with my sister. When we arrived at the airport, attendant told me I have to pay 45 euros for the seats, and she says nobody guarantees we will have seats. They put us on standby Of course that was a game, at the end there were few extra seats. At the way back I experienced same issue, not able to check in online.

Not Verified | Only one word. Terrible experience. Avoid this airline to save your nerves , time it is not worth the money. Do not save on your comfort it will ruin your trip and your traveling experience

✅ Trip Verified | After more than eight hours aboard a stuffed plane they finally cancelled the flight, even though up to that moment they kept announcing every time and again that we would shortly. At first they made passengers pay for refreshments, later we got a small cup of water and a minuscule bar of chocolate. They promised us assistance after disembarking but no one showed up. They unceremoniously rescheduled the flight with making no announcement whatsoever, we just saw it show up on the screens. No assistance, no hotel room, no reimbursements were offered.

✅ Trip Verified | Outbound flight was delayed by 2 hours due to fog, this was only indicated just before we were to drive to the departure point on the plane. Return flight delayed by 45 minutes because the departure point was apparently occupied, this was indicated at the same point. They will send you an email that you have to be at the airport 3 hours in advance, but they inform customers earlier about a possible explanation, whatever. In 2019 I went to Budapest. On the return flight, nothing seemed to be wrong, until we spent 1 second with the wheel on the ground at Eindhoven Airport and the pilot thought, no, I can't do this. I find it absurd that they have undergone extensive training for this and that a baby can communicate even better. We finally landed in Cologne and took the bus back to Eindhoven Airport. In total we were 3 hours later and during that time we only received a sandwich with 1 slice of cheese and 1 bottle of water. The whole evening was ruined, completely exhausted by hunger. The difference in price in many countries is so large that I occasionally take the risk of flying via Wizz Air. In these expensive times it is impossible to always fly with companies such as KLM for a city trip. From now on I think I'll just book an extra day to avoid possible delays from this very incompetent company. Heen vlucht 2 uur vertraging door mist, dit werd pas aangegeven net voordat we naar het vertrekpunt zouden rijden in het vliegtuig. Terug vlucht 45 minuten vertraging omdat het vertrekpunt blijkbaar bezet was, dit werd op hetzelfde punt aangegeven. Ze sturen je wel leuk een mail dat je 3 uur van tevoren op het vliegveld aanwezig moet zijn, maar klanten eerder op de hoogte stellen over mogelijke verklaring, ho maar. In 2019 ben ik naar Boedapest geweest. Terugvlucht leek er niks aan de hand te zijn, totdat we 1 seconde met het wieletje op de grond van Eindhoven Airport waren en de piloot dacht, nee dit kan ik toch niet. Vind het absurd dat ze een hele opleiding daarvoor hebben gevolgd en een baby nog beter kan communiceren. We waren uiteindelijk geland in Keulen, zijn met de bus terug naar Eindhoven Airport gegaan. In totaal waren we 3 uur later en in die tijd hebben we alleen een boterham met 1 plakje kaas en 1 flesje water gekregen. Hele avond verpest, was helemaal kapot door de honger. Het is dat bij veel landen het verschil erg groot is qua prijs dat ik af en toe het risico aan durf om via Wizz Air te vliegen. In deze dure tijden is het onmogelijk om steeds met maatschappijen zoals KLM te vliegen voor een stedentrip. Ik denk vanaf nu dat ik gewoon een hele dag extra ga boeken voor mogelijke vertraging van dit zwaar incapabel bedrijf.

Not Verified | I paid €349.99 on 29th Sept 2024 for a full-year premium membership that was supposed to run until 29th Sept 2025. Despite receiving confirmation that my membership was active, I still cannot use it. For over a week, I’ve been passed around with excuses about “technical issues,” without any real resolution or compensation offered. Each time I reach out, customer service gives vague responses, suggesting it’s “being handled by IT.” Charging customers for a service and not delivering it is unacceptable, especially when it prevents me from accessing bookings and benefits I’ve paid for. This isn’t just an inconvenience, it’s a violation of trust and feels like a failure to uphold customer rights. I’ve been more than patient, but it’s shocking that Wizz Air would treat paying customers this way. I expect my membership to be activated immediately or my money refunded in full, along with compensation for the time I’ve lost.

✅ Trip Verified | I was pleasantly surprised by my flight from Paris Orly to Rome Fiumicino, and absolutely feel that my ticket was good value for money. Although this is a budget airline, I found Wizz Air extremely transparent about inclusions, relevant information and services that incurred additional fees; while no food or drinks were provided for free, nor was checked baggage, Wizz Air communicated this beforehand. I purchased checked luggage, early check-in and seat selection ahead of the flight and had no trouble accessing any of the services I bought. While these features all came at an extra cost, at no point did I feel this was unclear. Just make sure you read about what each ticket does (and doesn’t) include and you should be fine. All ground and cabin crew were helpful and respectful, the seats were comfortable, the flight attendants regularly checked to see if anyone wanted to purchase anything, and the flight arrived early. I would definitely fly with Wizz Air again, my experience was very positive and I hope others similarly enjoy quick, cheap and friendly service with this airline.

Not Verified | Wizzair is absolutely the worst low-cost airline company, not even comparable to Ryanair or Easyjet. The app system is completely fallible, illogic, customer service is non existent and I manage to find the correct call center number after more than 10 minutes of research. It's incomprehensible why they would hate their clients so much that they make asking for simple assistance so complicated. I'm sorry for people who work there as they do an amazing job and it's not their fault if its so horribly organized. In-flight experience was good. Customer service is diabolical.

Not Verified | I bought a ticket 1.5 months ago and still didn't fly because airline sold too many tickets. Lady at the customer service stated that it is legal and that the airline is issuing 10% more tickets than they have seats, because someone is always late or can cancel. In this case, me and 2 other people did not fly. The lady from customer services notified us that they are trying to force people to buy seats, and that every day someone is not allowed to board because they do overbooking. This is the last time I bought tickets from this airline.