Wizz Air

My flight from London Luton to Zagreb had been cancelled twice : first time they had no fresh cabin crew and the second time because they did not have a plane for rebooked flights. There was no communication between airline and the airport staff until the very last moment of flight cancellations. If I have known after the first cancellation that the Wizz wasn't able to cope with cancellations backlog I'd not have rebooked my flight with them I'd used alternative routes. They have no consideration or care to their passengers and I have no wish to use them again or recommend them to anyone.

Cramped late and surly but cheap. However God help you if you need extra luggage or need to discuss anything - offices never open phones lines are £0.75 per minute - and play music to you for the first 15 minutes. Overall not a money saver and makes you feel like cattle.

We pre-booked a transfer through Wizz Air for when we flew Luton - Cluj. We waited an hour for our taxi and decided to phone to ask where it was only to be told that they had picked someone else up and no they weren't going to send anyone out to get us no they weren't going to refun the money and that in fact it was all our fault! We had to pay for another taxi to take us to our hotel which was half the cost we had already paid through Wizz Air. I tried to claim the money back from Wizz Air I have written 2 emails and 6 weeks later I am still awaiting a response. Think twice before using!!

Luton - Prague - Luton. Snowy weather and two excellent journeys. Delayed return flight due to poor conditions and given vouchers to be used for refreshments at Prague airport - only 2 hrs delay so quite impressive. Efficient check ins and polite helpful staff on both journeys.

FCO-WAW nice new A320 flight on time. Check in assistants shouting at several others - manager doing the same. It was so bad it almost seemed unreal. Meanwhile seats packed tightly together - not comfortable. Avoid flying with Wizz from this airport.

Luton-Prague-Luton. Poor service rude cabin crew refused to collect rubbish. Flight Deck Crew spent more time in passenger compartment chatting up cabin staff than flight duties. Ripped seats drunken football fans not dealt with at all. Priority boarding at Prague end ignored by ground staff. Toilets dirty.

Budapest to London with A320 almost 7 hrs delayed. They said due to weather conditions but it wasn't true. We were told at the check-in desk that all Wizz planes were delayed that day so they had to wait for each other no staff etc. Anyway we got some vouchers to buy some food in Ferihegy. On the plane the legroom between the seats is very tight AC ran too cold. The crew was friendly and helpful.

Weeze-Bucharest Baneasa return. Great value for money including baggage etc - return flight for less then €100. Check in at Weeze unorganized due to two lines for one check in desk which caused annoyance amongst passengers. Flight uneventful onboard catering boring. Bucharest Baneasa terrible airport but Wizz Air is not to blame for that.

Cluj-Weeze clean plane friendly crew. The space for legs could be better. Better and cheaper than Ryanair and BlueAir and young A320 fleet.

Luton-Warsaw return trip. This short hop was efficient and hassle free. The aircraft was clean and comfortable check-in all done online which means less time queuing at airports.