Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 945 reviews
4/10
3 star Skytrax Rating
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9/10

"flight attendants were friendly"

(United Kingdom)

Trip Verified | Luton to Budapest, great value for the money, seat is spacious for me (I am 5,5). Service was good and the flight attendants were friendly. there is no inflight entertainment but this is a budget airline so I wouldn’t expect anything. The plane seemed very clean.
AircraftA320-200 neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Customer service is absolute shambles"

(United Kingdom)

Not Verified | Customer service is absolute shambles! I contacted Wizz Air on 15/06/20 at regarding my booking to enquire what my cash refund would be if I were to cancel my flights. The agent I was speaking to confirmed that an amount of £1221.00 would be refunded back to my credit card. The difference between what I actually paid £1609 is what they are charging as a cancelation charge. The agent further clarified that the amount of £1221.00  would be credited to my credit card account within 2/3 weeks. Upon being given this information and only because this information was given to me I agreed to cancel my booking. Shortly after cancelling the aforementioned booking I made an entirely new booking for the same flight & date for only £670.00.   I called Wizz Air again just to re-confirm that I should expect the refund to my credit card no later that within 2/3 weeks only to be told that the agent I spoke to on 15/06/20 with whom based on the information they had given me & proceeded to cancel my original flights with had in fact given me incorrect information & that I would not be receiving a refund to my credit card but instead the amount of £1221 would be credited to a Wizz Account and that I would need to use this credit within 3 months!!  This agent proceeded to advise me that Wizz Air cannot be held responsible for a colleagues error which is an absolute ridiculous & totally unacceptable statement to be made. Without the refund as promised by Wizz Air our holiday is now in jeopardy in addition we stand to lose our deposit for the accommodation which was booked independently from Wizz Air as we now have only until 18/06/20 to confirm that we still want the accommodation. WizzAir have breached the agreement made with me & in addition are legally responsible for the actions of its employees. my complaint was closed as I did not respond the confirmation email “thank you for submitting your enquiry. We will look into this and contact you ASAP. “ A representative advised this is because I did not respond saying thank you!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Larnaca
Date FlownJune 2020
Value For Money 12345
no
1/10

"flight has just been cancelled"

(United Kingdom)

Not Verified | My flight has just been cancelled, no explanation whatsoever. I thought the restriction period has been extended but it's not the case. So I started booking again the next available flight. And if on my original booking I had a package with priority boarding and large trolley on board, they only gave me back the priority boarding (useless by the way) so I had to pay another £30 on top of my original booking for nothing. The only way to contact them is through a call centre which charges a fortune (so stay away from it). This company used to be a lot better some years ago but it got worse and worse, year after year. I remember when I used to get £60 flights with return from UK to Romania and with £25 extra for a membership you would get benefits like priority boarding, free seat selection and extra large trolley. And it was ok if the services were not the best as you wouldn't pay for premium. But now you pay a fortune and you get the same lousy services like before.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Cluj Napoca
Date FlownJune 2020
Value For Money 12345
no
1/10

"Worst airline ever"

(United Kingdom)

Trip Verified | I was trying to do check in on line but my phone battery was dead I needed a plug or a place where to charge my phone been told to wait outside and come back 1 hour before depart. I couldn't check in then when i went to check in desk they asked me the boarding card i explained what happen but they didn't want hear any reason. I had to pay 35 euro for a print on a piece of paper and then I received a receipt of 30 euro then went back and show the receipt then i got the pass. I had 2 bag with me just hand bags and they asked me i had to pay for one OK 25 euro but the receipt was 20 euro. Also the flight was 45 minutes late and nobody even apologise. Worst airline ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Catania
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"basically could not care less"

(United Kingdom)

Trip Verified | Birmingham to Tel-Aviv via Bucharest. We booked with Wizzair for a flight in April. When asked for refund was not given enough information between vouchers or refund so chose refund and was notified that we will have 30% of what we have paid. Asked to speak to a manager, on a phone line that cost me £20 for 8 minutes. No manager wanted to speak to me and try and help. They know they are going down so basically could not care less. They know that none of us will fly with them again. The only option is to get the insurance companies/bank get the money back.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Tel-Aviv via Bucharest
Date FlownApril 2020
Value For Money 12345
no
1/10

"customer service staff is very rude"

(United Kingdom)

Not Verified | Booked family tickets with baby and my wife and we were allocated separate seats, regardless we did check-in 48h before the flight. I called customer service agent, who said he can’t help us and if we want to seat together we have to pay more. Despite I paid for the tickets, luggage + flexible priority tickets. This airline is allocating on purpose separate seats for couples and family to make them pay for seats next to each other. Also their customer service staff is very rude and not helpful at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Sofia
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"customer service is appalling"

(United Kingdom)

Not Verified | The online booking system is terrible. Nine months befre the flight date, the flight was shown as fully booked, only some of our party managed to get seats. Then the flight disappeared from the online system. A month later it reappeared, only half the seats are booked. So we all book on one flight. Then in February we get told the flight is being rescheduled to overnight flights, meaning some of us can't make it. I choose the refund to credit card option that I am given. In late March I get an invoice that appears to show I'm owed my full flight cost. Since then, nothing. Today I ring up to ask why and I'm told the refund can't be made to my credit card for some bizarre reason, which is why it hasn't been processed. My bank details are required. So that's all been done but now I'm told it will be up to 30 days for the refund to be issued. I'm not holding my breath for this - I can see a credit card refund coming on in July. I've flown WIzzair before and it was OK, no worse than any other budget airline in that respect. Just their customer service is appalling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Chisinau
Date FlownJuly 2019
Value For Money 12345
no
1/10

"I will never use Wizz Air"

(United Kingdom)

Not Verified | My flight to Budapest was cancelled so I opted for a refund. The flight was meant to be 27th march. I am still waiting for my refund. I've called them several times and told my money was refunded but given several different dates, and lasted tried to blame my bank. Its now 29th May and Wizz air owe me nearly £100. Disgusting customer service. Written a complaint, response time is 30 days, disgusting. That will be 3 months wizz air gave nearly £100 of mine. I will never use Wizz Air and certainly won't recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownMarch 2020
Value For Money 12345
no
1/10

"Very abusive behavior"

(Romania)

Trip Verified | Wizz Air - decided to fly without passengers! They didn't give us an option to change our flight for free during this pandemic time! Do you know that under European law, you should give us money back. I will make all the complaints that are necessary! Very abusive behavior.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to Bucuresti
Date FlownMay 2020
Value For Money 12345
no
2/10

"customer service is the worst"

(Greece)

Trip Verified | This company customer service is the worst of the worst. There is no where where you can talk about your flights problems! I had booked two flights from London to Budapest and the sec Budapest to Athens to go home during this cover 19. I am not allowed to leave the transit area but they didn't mention that anywhere and they sold to me 2 times luggage of 20kg and they don't want even think to refund my that or to consider me like transit passenger and help me with my drop of luggag. So I am ending up after 5 mont in UK on my way to home without my personal belongings. They are not helpful at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Athens via Budapest
Date FlownMay 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no