Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 844 reviews
4/10
3 star Skytrax Rating
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1/10

"disappointed about staff"

(United Kingdom)

Not Verified | Our flight was from Palanga to Luton. We have got message that our flight delayed. So we came with our 20kg suitcase, like normally before our flight (by the time what they changed). Check in was closed, we asked to check in our suitcase and they said, that they done that by previous flight time. We asked what we can do, they said 'your suitcase is to big to go to the plane, like cabin bag. Check in is closed, you needed to bring it by old flight time. Now it's imposible to check in, cause then flight will be delayed 20min more, just because of you.'. We tried to sort it out and the staff from few metres been shouting 'so what are you doing? Flying or not?'. The staff was very rude and unprofessional! So we must call for brother and leave our 20kg suitcase for him. And even after we went by the gates, we been still been waiting 30min, they just been putting all suitcases to the plane. And we been really disappointed about staff. They're so rude!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePalanga to Luton
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"said I missed my flight"

(United Kingdom)

Trip Verified | Luton to Iasi. Unhelpful, confusing and rude staff After checking in online I closed by mistake the window where I could download or print the boarding pass and when I opened it again it was gone so I couldn't print it out myself. I tried to print it at the airport, the staff said they would print it for me at the check in but when I got there they said I missed my flight after 30 min of waiting in line. Staff tell me I can book another flight for 77 pounds more. I ask them about the travel insurance I paid for and they tell me it's a third party company. I call Wizz Air by their contact number and they give me the wrong number twice, good thing the insurance company sent me an email so I can speak with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Iasi
Date FlownNovember 2019
Ground Service 12345
Value For Money 12345
no
2/10

"Absolute shambles and zero respect for the customer"

(United Kingdom)

Trip Verified | Almost always late. I haven't used them in many years after my previous terrible experience with delays but was kind forced to do it again. It was manageable but as usual lots of hidden fees in a ticket purchase (admin fee for each flight for example despite purchasing it at once). But final straw was that I got charged 35 pounds for not doing check in online despite no reminders about having to do so. Turns out it's hidden deep between lots of writing. I complained about it. It took them 5 weeks (!) to answer to my email and literally just quote that bit to me. Absolute shambles and zero respect for the customer. Avoid Wizz Air like the plague.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Luton to Warsaw
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"An all over no good experience"

(Belgium)

Brussels to BudapestBrussels to Budapest. For sure my last trip with Wizz Air. An all over "no good" experience. Its a shame that they can continue with treating people like this. In the early years it was really ok but the "shareholder" pressure is apparently too high to show some more respect for the customers. Pity. I wish them the worst. Cabin staff were ok! I have to say that. Maybe they should leave the company before it is to late.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Budapest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very rude staff"

(United Kingdom)

Not Verified | St Petersburg to Luton. The worst airline company ever. They are tricking you with cheap tickets to charge you later for everything. We had to pay 90€ for check-in after I did it online, and the "best ever system" give me the pass boards for the 2 days ago fly, how come that is possible, to do the check-in for the previous flight? Very rude staff and flight delayed. Never recommend it
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt Petersburg to Luton
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"charged me 35 euros to check in"

(United States)

Trip Verified | Budapest to Rome. Terrible experience. They charged me 35 euros to check in, even after I paid for a mobile boarding pass and my friend paid extra for priority. They didn’t waive the 35 euro fee. This is quite possibly the worst airline I’ve ever flown. They also made us walk 5 minutes in the rain to get to our plane. They just are awful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Rome
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst trip we ever had"

(Germany)

Trip Verified | Berlin to Budapest. It was the worst trip we ever had. Flights were late, service very bad, the space between the seats is even for a budget-airline to small, online-check-in doesn't work and for the counter-check-in we had to pay EUR 71,39 extra! Never Wizz air again.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Budapest
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"overall bad service"

(United Kingdom)

Trip Verified | Budapest to Gatwick. Absolutely rubbish airline. Very unclear luggage allowance, we were told no wheel bags allowed and everyone who had one was charged £24, even if within the regulation sizes. I read the confirmation with luggage sizes and thought I had adhered to them. Steer clear, sat on the tarmac for nearly 2 hours waiting for people to pay the additional charges for their luggage. Very annoying and overall bad service. Rude staff and awful service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Gatwick
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible booking process"

(France)

Not Verified | Belgrade to Paris. Horrible booking process, filled with traps designed to get the customer to sign up for unnecessary services. Check in process designed to trap the customer into paying high airport checkin charges. Dont use this scam of an airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelgrade to Paris
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"5 sandwiches for 200 passengers"

(United Kingdom)

Not Verified | Tel Aviv to Luton. Flight over was OK but coming back only one trolley service on a five and a half hour flight, only 5 sandwiches for nearly 200 passengers and no toilet paper in the rear toilet. Not good enough and will not fly with them again. It was the Sabbath when we left Tel Aviv so not much open in the terminal, airline must have known this so why didn't they ensure sufficient food on board. Went 8 hours with crisps and a chocolate bar including the time at the terminal.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTel Aviv to Luton
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no