Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 930 reviews
4/10
3 star Skytrax Rating
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1/10

"customer service staff is very rude"

(United Kingdom)

Not Verified | Booked family tickets with baby and my wife and we were allocated separate seats, regardless we did check-in 48h before the flight. I called customer service agent, who said he can’t help us and if we want to seat together we have to pay more. Despite I paid for the tickets, luggage + flexible priority tickets. This airline is allocating on purpose separate seats for couples and family to make them pay for seats next to each other. Also their customer service staff is very rude and not helpful at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Sofia
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"customer service is appalling"

(United Kingdom)

Not Verified | The online booking system is terrible. Nine months befre the flight date, the flight was shown as fully booked, only some of our party managed to get seats. Then the flight disappeared from the online system. A month later it reappeared, only half the seats are booked. So we all book on one flight. Then in February we get told the flight is being rescheduled to overnight flights, meaning some of us can't make it. I choose the refund to credit card option that I am given. In late March I get an invoice that appears to show I'm owed my full flight cost. Since then, nothing. Today I ring up to ask why and I'm told the refund can't be made to my credit card for some bizarre reason, which is why it hasn't been processed. My bank details are required. So that's all been done but now I'm told it will be up to 30 days for the refund to be issued. I'm not holding my breath for this - I can see a credit card refund coming on in July. I've flown WIzzair before and it was OK, no worse than any other budget airline in that respect. Just their customer service is appalling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Chisinau
Date FlownJuly 2019
Value For Money 12345
no
1/10

"I will never use Wizz Air"

(United Kingdom)

Not Verified | My flight to Budapest was cancelled so I opted for a refund. The flight was meant to be 27th march. I am still waiting for my refund. I've called them several times and told my money was refunded but given several different dates, and lasted tried to blame my bank. Its now 29th May and Wizz air owe me nearly £100. Disgusting customer service. Written a complaint, response time is 30 days, disgusting. That will be 3 months wizz air gave nearly £100 of mine. I will never use Wizz Air and certainly won't recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownMarch 2020
Value For Money 12345
no
1/10

"Very abusive behavior"

(Romania)

Trip Verified | Wizz Air - decided to fly without passengers! They didn't give us an option to change our flight for free during this pandemic time! Do you know that under European law, you should give us money back. I will make all the complaints that are necessary! Very abusive behavior.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to Bucuresti
Date FlownMay 2020
Value For Money 12345
no
2/10

"customer service is the worst"

(Greece)

Trip Verified | This company customer service is the worst of the worst. There is no where where you can talk about your flights problems! I had booked two flights from London to Budapest and the sec Budapest to Athens to go home during this cover 19. I am not allowed to leave the transit area but they didn't mention that anywhere and they sold to me 2 times luggage of 20kg and they don't want even think to refund my that or to consider me like transit passenger and help me with my drop of luggag. So I am ending up after 5 mont in UK on my way to home without my personal belongings. They are not helpful at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Athens via Budapest
Date FlownMay 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the flight should have been cancelled"

(United Kingdom)

Trip Verified | I bought return tickets for my entire family (5 persons, one of which 3 years old) for the above mentioned flights in October 2019. The flight was scheduled for 19 May 2020. Given the worldwide pandemic crisis, lockdown restrictions were set in place by the government of Romania and UK. As such, I called WizzAir customer service at the beginning of April 2020 to enquire about the flight status. I was advised that the flight was still going ahead as planned and that passengers will be informed about cancellations due to Covid19 via email (when applicable). When I asked about the notice period I was informed there is not a set notice period and it could vary from 2 weeks to next-day cancellation notice. WizzAir personnel advised me not to cancel my booking as yet and wait for further communication closer to the flight date, and that if I still wanted to cancel the flights due to the Covid19 pandemic and further restrictions inposed by government then I should do so 14 days prior to flight date to ensure I am not charged additional cancellation fees. I called customer service again on the 1st of May 2020 and I was advised the flight is still going ahead as scheduled and if I wanted to cancel the flights WizzAir will charge 60 Euros/person/flight. This is unacceptable considering the current worldwide situation, and more specifically the restrictions imposed by the government. The UK is under lockdown with no end date in sight (at the point of this complaint), which means all non-essential travel is not permitted. Additionally, social distancing restrictions are further imposed by the Romanian Government and the UK government, including 2 meters distance between people. These measures were not respected. As such, the flight should have been cancelled, in line with government guidelines. It is not acceptable for a company not to adhere to Government guidelines and put customers at risk. I find it appalling that flights are not cancelled in advance by WizzAir (given specific lockdown instructions set by the government) and that passengers are required to cancel the flights more than 14 days prior to the flight so that the cancellation fees are not increased. It is absurd to charge the cancellation fee per person per flight and not per booking, meaning that the customer receives a 10th of the price paid. Based on the information I received from the WizzAir staff, the flight cancellation period varies from 2 weeks to 1 day. This means WizzAir deliberately does not adhere to WHO and Government (country specific) guidelines and restrictions, so that they can retain most of the price paid by customers when booking flights. Aside from this blatant disregard for pandemic restrictions, the customer service personnel was rude and dismissive over the phone, with no willingness to discuss the options available for customers. When I was given the information relating to the cost of cancellation, the call handler was abrupt and repeatedly asked me "Should I cancel this or not?" without allowing me the time to process the information received and to calculate/ understand how much will all this cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownFebruary 2020
Value For Money 12345
no
2/10

"won't even allow flight changes"

(United Kingdom)

Trip Verified | Due to Covid-19, the Hungarian government has banned entry for British Nationals. Wizz Air has decided they will not only refuse refunds, but they won't even allow flight changes for those who are unable to travel. They would be forced to prevent me from flying due to my nationality, and yet tell me that my flight is still flying and I therefore cannot change it. Considering they have applied for and received UK government assistance, this is appalling behaviour. The government needs to attach strings to their bailout money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownApril 2020
Value For Money 12345
no
2/10

"an awful company!"

(United Kingdom)

Not Verified | Wizz Air is an awful company! I booked 2 tickets for 2 people from Luton to Satu Mare, the main reason being my cousin's wedding. Due to Covid-19 the wedding was cancelled so I wanted my money back or at least credit for future travel. First of all, they modified the return flight on 15.03 before knowing the wedding was cancelled. I accepted as they pressed me with emails every day to make a quick decision. After 1 week from conformation, the wedding was called off. I asked them for a refund but no chance. My partner, the second passenger was diagnosed with cancer recently. He is unable to travel in the near future. I could not be bothered to call them again, given the amount they charge for calls. No email address at all for correspondence! I filled a complain and got in touch with my card provider. Now I am waiting 14 days for Wizz Air to answer to my complain, otherwise the card provider will open a case for me. They are obscured people who try everything just to get money out of customers. Unfortunately they have monopoly in many European Eastern countries and especially in smaller towns airports. I wish I have accepted the refund when they modified the return flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Cluj Napoca
Date FlownDecember 2019
Value For Money 12345
no
3/10

"not cancelling the flight"

(United Kingdom)

Trip Verified | I have a ticket for a flight from Bucharest to Luton for 24 April, but in Romania the government suspended all flights from and to UK. Wizz air is not cancelling the flight as they will have to pay the money back to customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Luton
Date FlownMay 2019
Value For Money 12345
no
1/10

"prefers to fly with empty planes"

(Bulgaria)

Not Verified | Sofia to London. My husband and I were supposed to travel to London and visit our daughter for Easter (Outbound airport: Sofia). For obvious reasons, unfortunately, we had to cancel our trip. After trying to reach out to Wizz Air via phone multiple times (PS. not to mention the costs for doing so) without success, we tried to cancel our flights online. According to the information on the airline's website, we could do so against GBP 40 or so cancelation fee per person. The remaining amount - i.e. the difference between what we paid and cancellation fees - was supposed to be loaded as a voucher/credit on my Wizz Air account. Well, nothing like that! Majority of the airlines out there, including low budget ones, waved their cancellation and rebooking fees more than a month ago. It seems that Wizz Air is trying to make "the best" out of the current situation and prefers to fly with empty planes, thus more CO2 emissions, overtaking reasonable actions and providing fair customer service. Hoping that someone from Wizz Air reads this, I just want to say: We will get out of this situation, we will be traveling again, but it will never ever be with you, dirty speculators! You may survive the next few months by scamming people, but sure as hell your future won't be as bright considering your ridiculously unethical business model.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSofia to London
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no