✅ Trip Verified
| I bought the expensive (FLEX or something) ticket for 1 July from Luton to Thessaloniki for 26th July. The Greek Government said that direct flights from the UK to Greece would continue to not be permitted from 1 July (they were not permitted during June, and they were thinking of allowing them from 1st July onwards, but changed their minds, and first announced that on 26th June). He also said that the official announcement was going to come out on 29th June. I didn't want to wait till 1 day before my flight for WizzAir to cancel it (and I found out from others that they ended up cancelling it on the 30th and a mere 14 hours before the actual flight), thus I tried to book another flight. In that effort, I ended up cancelling my ticket which led to the first ridiculous policy they have - it takes 72 hours for them to put the "refunded" money into a "Wizz Air account", why 72 hours? The second ridiculous policy is that after they added it I would only have 3 months to book another flight with them, otherwise they keep the money, which is ridiculously short even for pre-COVID times, it should be 12 months at least, and probably 24 or 36 now that COVID is around. I would have found that reasonable. But regardless, I couldn't wait 72 hours to book another flight with them, so I ended up booking with another company for my actual flight. Once the 72 hours passed, my money was added to the "Wizz Air Account", after which I proceeded to try to get a refund to one of my actual bank accounts. In that process, they ask for the reason for the refund, and they have two new options "Cancellation initiated by Wizz Air due to COVID" and "Cancellation initiated by customer due to COVID" - I picked the second option, assuming that there is a difference from a similar cancellation pre-COVID times, and thus that I would actually get a refund (otherwise what's the point of having such an option). Apparently, cancelling my flight due to COVID (a flight which was gonna get cancelled for sure by them eventually) and having bought the more expensive ticket wasn't enough to get a refund. They hide behind T&C and maybe legally they are ok with doing so, but personally I find this bad practice, ridiculous, and won't ever be using them again.