Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1032 reviews
3/10
3 star Skytrax Rating
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1/10

"incredible difficulties checking in online"

(Austria)

Not Verified | This review is not about the flight itself but the website and customer service. The website is the worst thing I have seen probably. We had incredible difficulties checking in online and ended up paying a large fee at the airport. On our way back we tried online book in - it was not possible. There is a service hotline that charges incredible fees and a hidden service hotline that doesn´t charge. Calling the later a man with a very heavy accent answered. I had to tell him my booking number, which I did. It started with GG****. Upon spelling it I was informed that there is no letter G in the English alphabet. We agreed that actually there was a letter G. After a very treadful conversation absolutely nothing got done - I'm still not checked in. I fully expect to be charged another 50€ for not being able to check in beforehand, which as I said was literally impossible. I will never book this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Thessaloniki
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"pro charging customer everything"

(Poland)

Trip Verified | The flight itself is ok but the customer service and non working check in which later cost you 75€ is the worst. This is pro charging customer everything company rather than pro customer. We as passengers must stop using those cheap airlines as the cost of it is a regular airline but it is just hidden in luggage and extra charges. If I would be the ceo of such company this days - I would be ashamed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWroclaw to Mykonos
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with Wizz Air again"

(Bulgaria)

Trip Verified | I had flight from Palma de Mallorca to Larnaca with transfer in Budapest. Wizz air changed the time of the flight from Palma to Budapest with few hours, so I was gonna lose the flight from Budapest to Larnaca. I tried to contact them, but no answer on the phone, no email of them, so I called to the airport of Larnaca and they told me that the only option I have is to change my flight from Budapest to Larnaca with 12 hours, for the next day and pay the fee 35 euro. So I had to stay all night on the airport and wait for my flight. I had important meeting in the morning in larnaca, so I couldn't wait for it. I decided to buy another ticket, of course with another company. Well Wizz air didnt refund me money, couldn't change the date of the ticket for free, even though was theirs fault and I paid more money for my new ticket. I will never fly with Wizz Air again, the worst company ever. There is no way you can contact them every change u want to make on your ticket u have to pay 35 euro, even if u want to cancel it. This cheap ticket with wizz air became so expensive.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePalma de Mallorca to Larnaca via Budapest
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unprofessional and chaotic service"

(Romania)

Not Verified | This is the last time in my life when i fly with them. The most unprofessional and chaotic service. We wanted to secure our luggage with plastic, we were told that is closed, without any other explanation. Next, at the check in, they were trying everything to accuse you of something and make you pay extra (for example, the change of the surname is 120euros). Last, but least, when we made the security check, they treated us like objects of some kind, they didn't even allow the time to recover our things.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Bucharest
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst experience ever"

(United Kingdom)

Trip Verified | The worst experience ever. Endless queues with no distance at all. Staff unprepared and kept asking us to move from queue to queue. I was with 2 special needs children with the sunflower collar and asked for help with the checking and they refused. We were waiting for almost 2 hours at the checking point and they signed our boarding pass at 5.20 am and closed the gate at 5.39am. They did not inform the aircraft that we were a group of family 10 people the last ones doing the checking to that place and we needed to pass through the security to them arrive to the gate. They closed the gate without us and denied us. We were unable to fly. My kids were in emotional distress and we arrived at the airport at 4am and joined the queue which was for 8 different countries at the same time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Zakynthos
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled time and time again"

(United Kingdom)

Not Verified | My Wizz air experience starts 1 year ago. Booked flights to Alicante which due to covid have been cancelled time and time again. Additionally my Next two flights 26 Aug & 23 Sep both significantly changed and I mean by days. They bring me home 2 days early and despite me trying to get them to bring me back 2 sept instead 29 Aug. ( I had booked 31 Aug originally) they won’t budge. On top this the money I paid for Wizz discount annual Membership has expired and despite I’ve never managed to fly with them will they agree to extend it for another year or refund it?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDoncaster to Alicante
Date FlownAugust 2021
Value For Money 12345
no
1/10

"they will never refund this money and aren’t bothered"

(United Kingdom)

Not Verified | I booked a flight for 6 people with Wizz Air which was cancelled within 2 days more than a month ago and still no refund. Wizz Air were still selling tickets days later for this flight. Having called them at least 20 times they have a terrible attitude and either hang up after being on hold for half an hour or lie and initially said refund would be 1 week, when calling back this has turned to 3 weeks and when no refund still they say I needed to complain to the airline. Now I am going to the Financial Ombudsman and through Credit Card protection as they will never refund this money and aren’t bothered.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Dalaman
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"consider other airline options"

(United Kingdom)

Not Verified | We had a flight as a family with two little kids. I bought four tickets via a leading online agent and received a confirmation from this agent, which has misleading information about online check-in. We did not receive any confirmation/information email directly from Wizz Air. I tried to complete online check-in a day before the flight date. I couldn’t do online check-in using laptop; because it was saying that I had to print the boarding passes if I use a computer browser, however I didn’t have any chance to access printing facilities as I was in a different country. Then I tried to do is by downloading the app. The app allowed me to choose a seat for the first passenger; however it didn’t let me choose a seat for the second passenger. Therefore I couldn’t proceed and couldn’t do the mobile check-in. The next day when we arrived at the airport, they send us to another office in the airport to do the check-in. That was where we were shocked as they charge 40 Euros per passenger, 160 Euros in total to complete the check in and give us the boarding cards. We reached home somehow, but I would definitely advise to consider other airline options if you can find before deciding on Wizz Air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTirana to Luton
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charged me extra my for my hand luggage"

(Italy)

Trip Verified | For my inbound flight, the website did not allow me to do the online check-in. I tried several times, without success. Therefore I had to pay the airport check-in, and they refused to give me a refund. I always make sure I do it online, and on time. I did so for the outbound flight, so I knew how to do it, but their website wasn't working properly, and they simply charged me, not taking any responsibility. I will never fly with them again, and I seriously advise everyone against doing so. You never know if you'll end up paying a very expensive ticket all in all, for nothing. They changed my first flight, which means I had to change my plans in order to catch the plane (earlier than it originally was). The boarding took forever, the flight was late. They charged me extra my for my hand luggage too in my inbound flight. No one had said anything in the outbound one. Not recommended.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCatania to Pisa
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"It is not the first delay of this company"

(Bulgaria)

Trip Verified | It is not the first delay of this company. We arrived in Chania one week ago from Sofia with 1 hour of delay. Now we are waiting almost 3 hours, the planned departure time was 19.40 pm. The airplane departed from Sofia at 19.55, so our delay will be 3 hours, it will arrive to Chania about 9.30 pm, so maybe we could depart from here to Sofia about 10 pm. It is not normal at all in these pandemic conditions to stay more than 3 hours in a likely contaminated environment and wearing masks for so many hours. It is a threat for health. And in the past years I can remember more bad experiences with the same Wizz Air company. The facts are without any exaggeration.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChania to Sofia
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no