Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 930 reviews
4/10
3 star Skytrax Rating
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1/10

"the worst experience"

(Belgium)

Trip Verified | Brussels to Sofia. Wizz Air is the worst experience every time! Their competitive prices attract you, but once at the airport you sometimes pay double the price of your plane ticket. I use wizzair every year to go to Sofia to see my family and every time I get fucked up. If it is too big a bag, a problem of online check-in I find myself paying up to 70€ more. Sometimes to pass online check-in you have to select seats on the plane, but you have to pay 35 € / person. This time, because the plane was advanced one day, there were problems with online check-in. My husband and I decided to go to the airport earlier to avoid paying the fees. But there again we had to pay € 70 to print our tickets! A shame "We understand but there is nothing we can do the service is blocked". In addition to uncomfortable planes, barbaric schedules, absent customer service, there are delays and cancellations every time. And in the end we pay as much as a normal first class plane. Wizzair is the worst experience every time. They make every trip painful. Wizz Air est à chaque fois la pire expérience! Leurs prix compétitifs vous attirent mais une fois à l’aéroport vous payez parfois le double du prix de votre billet d’avion. J’utilise chaque année wizzair pour aller à Sofia voir ma famille et à chaque fois je me fais avoir. Si c’est un sac trop grand, un problème de check-in online je me retrouve à payer jusqu’à 70€ en plus. Parfois pour réussir le check-in online il faut sélectionner des places dans l’avion, mais il faut payer 35€/personne. Cette fois, parce que l’avion a été avancé d’un jour, il y a avait des soucis de check-in online. Mon mari et moi avons décidé d’aller plus tôt à l’aéroport afin de ne pas payer les frais. Mais là à nouveau on a dû payer 70€ pour imprimer nos tickets! Une honte « Nous comprenons mais on ne peut rien faire le service est bloqué ». En plus des avions qui sont inconfortables, des horaires barbares, un service client absent, on a, à chaque fois des retards ou des annulations. Et au final on paye aussi cher qu’un avion normal en première classe. Wizzair est la pire expérience à chaque fois. Ils rendent chaque voyage pénible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrussels to Sofia
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I was denied boarding"

(Germany)

Trip Verified | Berlin to Budapest. Unfortunately, I see myself forced to write a negative review for my first and only experience with Wizz Air. If you are a traveller or enjoy visiting new cities please take 2 mins to read this: I had a flight from Berlin to Budapest on 6.12.2019, it was overbooked so I was denied boarding. I contacted the airlines in the next day and until today I didn’t receive the compensation as per the EU regulations. I was accused of not showing up at the counter to take the denied boarding form. This is not true because I showed up in the counter and was given back the check-in money in cash. In addition, I was granted a one night stay at the airport’s hotel and the officers clarified to me to claim the compensation online. So how can I not show up in the counter and take these? I understand that an overbooked flight can just happen but what is not accepted is to spend 40+ days sending several emails to get the compensation. At the moment I am not sure if this review will move something yet I think that when someone reads this will definitely think twice before booking with Wizzair.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Budapest
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no
7/10

"Ticket was extremely cheap"

(Czech Republic)

Trip Verified | Bratislava to Skopje. Departure on time, arrival about 10-20 minutest before scheduled time. Flight was operated by 10y old Airbus A320 (HA-LPX). Interior was clean enough, seats were comfortable, but legroom was horrible. Flight was without any problems, during approach and landing at Skopje airport were severe turbulence, but pilots still made perfectly smooth landing. Boarding was quite slow and gate staff were quite rude, but service during flight was perfect (for low cost company, of course). Ticket was extremely cheap, 250CZK (about 10€) from Bratislava to Skopje.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBratislava to Skopje
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Unfriendly ground crew"

(Austria)

Not Verified | Vienna to Athens. Lot of delays without providing anything for assisting the passengers. Unfriendly ground crew both in Vienna and Athens. Not helping with informing the customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Athens
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never choose them again"

(Romania)

Trip Verified | Bucharest to Catania. WizzAir is claiming to be a low cost but extra and hidden costs make it the same price with reputable airlines (and other companies do care about their customers) They don't care about the customers and in the middle of the coronavirus outbreak in Italy they just don't want to refund or cancel the tickets. They tell me "better to buy Flex next time" Don't worry Wizz Air, I will buy from another company next time. Bad service, bad attitude and will never choose them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Catania
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The agent was extremely rude"

(Austria)

Trip Verified | Vienna to Cologne. Our flight date was changed. Not the flight time, mind you, no. The date. On the notification email it said we would be able to either accept this change or rebook. We weren't able to rebook via the website, so contacted customer support. The agent was extremely rude and insisted that he couldn't help us because "we had booked the flights through a travel agency", which was simply a lie since we booked it through the Wizz Air website and I also got the confirmation emails from Wizz Air directly. He also couldn't tell me which agency it was supposed to have been. Now we have to either book a new flight without getting our money back for the original one, or book an additional night in the hotel room as well as an additional day for the rental car we need.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Cologne
Date FlownMarch 2020
Value For Money 12345
no
1/10

"pay or lose your flight"

(Cyprus)

Trip Verified | The size of the hand luggage is ludicrously small for one piece. During the booking I bought an extra 10kg cabin bag for €52. For some reason the cabin bag that i bought seemed as a "checked in luggage" on my boarding pass which i noticed during the boarding process when an employee of Wizzair charged me €35 extra because i did not "checked in the bag" or "purchased extra the priority pass". Please note that there was nowhere such an option during my booking. The employee was rude and gave me the "option" pay or lose your flight. More than 12 people had the same issue in the same flight and were charged extra. Unfair treatment since other people that had same luggage as mine did not have the same problem.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Larnaca
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"never recommend this airline"

(Hungary)

Trip Verified | Budapest to Gatwick. Their customer service was quite poor. Though I live in Hungary I come from a Caribbean territory which is part of the commonwealth countries. Note that I was traveling with an infant. After passing immigration at Budapest airport without any issues. The persons at the boarding area for Wizz Air took it upon themselves to question us on whether we needed a visa. When we explained that we didn't and attempted to show both old tickets as well as information on commonwealth territories, they ignored us and rudely spoke over us. Then when they finally acknowledged us they spoke in a very unpleasant tone to tell us to basically be quiet while they get information (information that we already had). They had us just standing there not explaining anything to us with an infant while our flight was boarding. I would never recommend this airline due to their lack of knowledge, poor customer service and product/service quality.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBudapest to Gatwick
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"reducing their service quality"

(United Kingdom)

Trip Verified | Wizz Air never seems to stop surprising with its tendency of maximising their profit and reducing their service quality at the same time. This time we flew from Luton to Sofia and back. And despite doing everything in the same way as before each time I failed to have all my family sitting together when opting for the automatically allocated seats. And I’m not talking about being split by isle or next row but 5-6 rows apart. So now the only way to have all of us sit together is by paying a premium of 17 Euros per person each way which adds nearly 140€ to our already high fares (half term craze)! I could be listing all minor issues with Wizzair for hours but another major one is the ridiculously low luggage allowance they call “free on-board baggage” which really only allows you to have a small backpack or ladies purse. The only way around it is guess what (?) paying around £50 extra to have a 20kg checked-in bag or purchase priority service which then gives you the same allowance you’d get with every other airline in the world. Finally just to show how bad their service is, when we were being transferred back to Sofia airport and been asked which terminal we’d be flying from, there was no way of getting this information from neither the Wizzair emails, their ticket or even their website. Instead we had to google it and verify from a 3rd party website which is just a joke! Anyway, enough to say that if we had any choice we’d never fly with Wizz.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSofia to Luton
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pay extra for check in"

(Hong Kong)

Not Verified | Just the old school bad company to fly with - not focused at all about guests experience. Could not check in online then forced to pay extra charges for the 2 minutes check in process.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to London
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no