Wizz Air

Not Verified | Online check in service is not available and they send me email telling to be at the airport early so that we can do the self check in but upon checking in they let us pay for the self check in telling us pay or you will not fly.

Not Verified |   If you're thinking about booking a flight with Wizz Air, I'd say think again. I just had a really bad experience with their customer service. It was probably the worst I've ever seen. When I had a tricky situation with my travel, they weren't helpful at all and their communication was really confusing. In my case, Wizz Air's customer support was way below what you'd normally expect. So, if you want to avoid a lot of stress and hassle, especially when things go wrong, you might want to choose a different airline. From what I went through, it seems like saving a few bucks on tickets with them might end up costing you a lot more in terms of trouble and frustration.

Not Verified |   We booked a trip to Medinah with Wizz Air airlines at Abu Dhabi airport. They are a budget airline, we did get cheap tickets but trust me when I say this, they will try any other way to pull money out of you like what me and my relatives experienced. Nowhere while booking and checking in did we see clearly that we cannot take a trolley bag as a carry on. All that was mentioned was the size and the weight. They made us pay 170 AED per bag and that’s how they made up for being a budget airline. When we said that it wasn’t written anywhere CLEARLY, they had the audacity to say read terms and conditions. I have to mention here how rude the employees were to us. Also, In this day and age I’ll be honest with you all, who actually reads terms and conditions? All they could do was just mention along with the size and weight that we cannot carry a trolley bag but honestly I think they won’t because how else will they pull money? Really disappointed with this experience and I haven’t even boarded the flight yet. So anyone reading this particular review, please carry a bag pack with you to avoid paying 170 AED.

Not Verified | It’s so bad! First time we used Wizz, we were quite happy because for a low cost flight all went well. This time the boarding was always delayed more then 40minutes, in both ways AD-ROMANIA and ROMANIA-AD. Apart of that I’m flying pregnant, with a 3 year old with me and they do not even have used the priority properly, they simply didn’t care in both ways. And the worst thing is, in both ways we did check in at the counter and they didnt even care to mantain the 3 of us together, knowing a 3 year old will just probably cry at some point, and I believe they do this to charge you the extra 45€ per persone so you check in online. RIDICULOUS AIRLINE, nothing should make me fly away of my daugther and husband with her age. If you use the priotity properly you also could use it to prioritize kids with parents. This is a sin, haram to everything who touches family. God forbid you. I will do all in my control to not fly with you again.

✅ Trip Verified | Wizz Air forces its customers to check-in at the airport because of a not working app and a not working website and then charges them $59 to check-in at the airport. I booked a flight from Basel to Budapest leaving at 14:40 on December 26th, 2023. I tried to check-in on Wizz Air website from my phone at 9:00 the same day. It redirected me to a blank page the 3x I tried. Then I tried to check in at 11:45 on the Wizz Air app. The check-in was "closed" on the app. So my only option was to check-in at the airport. They charged me 49 CHF (~54€ ~$59) as fees to check-in at the airport. I showed the app and the website not working properly to the airport staff which didn't want to listen and wave the fees. I was not the only passenger in the queue for which one the app and website didn't work. They told me they had to check-in from a laptop because it was not working from their phone. On top of that the service is the worst I ever had to face and the staff is awful. The staff received me so badly, insinuating I was the problem not the app.

Not Verified | The worse air company ever. Flight postponed to next day without comments or explanations. Staff clueless and extremely unprofessional. They have no idea what happens with the checked in luggages when the flight is delayed. Never fly with Wizz Air! If you want reliability and professionalism do not choose Wizz Air.

✅ Trip Verified | The outbound flight from Luton to Amman on the 24th was a pretty disorganized and a stressful flight. At Luton Airport, Wizz Air management starts boarding passengers through the gate when the aircraft isn’t there. In turn theres 237 passengers jammed in a single area, on board (LTN-AMM) the crew were very attentive and energized, However the hype for Christmas was also uncomfortable as they kept making announcements every 10 minutes on a evening/night flight when everyone was already tired. I would suggest Wizz Air to at least make their Amman service a more comfortable flight since its a 6h one. On the way back on the 1st - the flight was much better mainly because there were less passengers. A crew member on the aircraft was specifically very rude with my family. We thought to ourselves she may just be tired, therefore we didn’t really say anything. However that wasn’t an excuse to constantly speak in a negative manner. I can’t complain much in the sense that Wizz Air does its job as a budget airline but there’s some management concerns which the airline should address to make the experience a bit more human. Being budget doesn’t mean that you should expect a negative experience I would also say that the onboard menu prices are just inhumane. £5 for a cheese baguette which is 10cm in length? - no thanks. On a 7h flight water should be standard as well I booked my tickets 6 weeks in advance and paid almost 250£ per passenger on a flight which is usually 50£. So it was rather expensive. But anyone traveling off season on this route I think it’s worth it.

✅ Trip Verified |   I’ve travelled with Wizz Air countless times without any issue. That is why they felt like a safe choice for a christmas getaway. Unfortunetly, this experience turned out to be disasterous. The flight was scheduled to leave BUD at 6:35 PM. Around 15 minutes before boarding, the gate number dissapeared and a delay of 8.5 hours appeared. Staff told us to wait for more infos. At 9PM, they told us that the flight for sure will leave at 3AM, and that we should stay at the airport and wait instead of going home and coming back later. They also promised that there will be staff at the Service Desk at all time to assist us and answer our questions. It is currently 3:40AM, the flight has since been delayed 2 times again, and there hasnt been a single staff member at the service desk since 10PM, thus it is impossible to get any information about the situation. Im not even mad anymore about the delay, only about the complete lack of customer service that is present in Wizz Air. Its actually terrifying how much they dont care about their passangers. Avoid at all costs.

Not Verified | You will pay for a cheap price upon booking the ticket in their website. However, upon checking in at the airport, they will charge you a lot of fees! Also, they will let you check in online and they will not even assign seats next to each other. So me and my husband had NO CHOICE but to sit far from each other which is very inconvenient! Not in my life I flew with an airline that lets you seat apart from the same person who you booked the ticket with and same PNR. Not flying with this airline again.

✅ Trip Verified | I am not flying with them again after paying 60 euros for Wizz Priority, and when arriving to the gate, there was no priority boarding - there was one single queue. I paid for a service I didn't receive, and I didn't need to have paid, as my trip experience would have been the same. In addition, paid 15 euros to be seated together. When entering the plane, the cabin crew told us we couldn't seat in our allocated seats. Again, why pay for a seat and then be denied that seat?! When we mentioned we would like to be seated in the seats we paid for, she was incredibly rude. On a side note, I have also never seen a dirtier plane: the floor was totally black in the seats where we were 'forced' to seat, and it smelled.