Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 843 reviews
4/10
3 star Skytrax Rating
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10/10

"their prices are so good"

(United Kingdom)

Trip Verified | Luton to Prishtina. I’ve flown Wizz Air many times and will continue to do so. As their prices are so good. But normally you do find they are delayed and it’s a rushed process. However this time, as we flew out at 5.55am the plane was already here meaning boarding was smooth, quick and efficient. By being on the first flights out also meant there was no traffic on the running. Meaning we landed 45 mins early in Prishtina. Definitely the best flight I’ve ever had with Wizz.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Prishtina
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"made me pay for hand language"

(United Kingdom)

Trip Verified | Oslo to Luton. They made me pay for hand language. Very noisy plane. This is the First and last time I will travel using Wizz air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Luton
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"make us pay in the airport"

(United Kingdom)

Not Verified | Lisbon to Luton. Bought 2 priority tickets online. But still they make us pay in the airport. Staff very rude, very bad service, what they say in the site is not true. They charge money for no reason. Very bad flight and service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Luton
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay extra cost for the baggage"

(Netherlands)

Trip Verified | I bought 4 tickets from Eindhoven to Sofia return. I traveled with my daughter and I paid full amount ticket and paid extra cost 2 seaters, Wizz priority and I paid also extra Wizz club because mentioned in the website if I bought then give me special price every time I fly with Wizz Air. I brought 1 cabin baggage and 1 small school bag which inside there were kid lunch box and child cloth. The incident began while I arrived at Eindhoven Airport where staff said that I should pay extra cost for the baggage, I asked her why because I paid 2 full amount ticket, I paid for 2 seaters, I paid for priority passenger and even I paid extra for Wizz Club Card. I argued with her but she denied me to board if I did not pay 25 euro extra. I did not have any option beside to paid 25 euro extra otherwise again they wont let me on the board. While I fly back on 10 October 2019 from Sofia to Eindhoven I did not have some problem even I brought exactly same back as I left before from Eindhoven. After arrived In Nederland, I submitted complain via Wizz Air Website,I took so long to got reaction of my complain as they said must investigate the case. After took so long, they said that I broke the rule term and baggage condition that why extra fee applied but how come I broke the rule?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSofia to Eindhoven
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They just don't care"

(Malta)

Trip Verified | Vienna to Malta. So, if you want to use the basic fare, you can't take a trolley, even if it was in the size limits (but not always). They just don't care. When I complained to them they tried to blame the airport - no the airport was ok, they were the one that decided that I baggage with wheels is different than a backpack with the same size, or even a bigger one. Hope they are happy with the 45 euro they stole from me. I will avoid flying with them at all costs.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Malta
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Don’t waste your time and money"

(United Kingdom)

Trip Verified | Poznan to Luton. The worst experience ever. Wizzair is never on time and more expensive than regular airline. My bag was damaged and the customer service was closed at the airport so they wanted me to come back to the airport to report it. And go to the repair shop then! I don’t know any repair shop for damaged luggage. Don’t waste your time and money with Wizzair.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePoznan to Luton
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"£35 to check-in at airport"

(Sweden)

Trip Verified | Luton to Gdansk. By far the worst airline I have flown with. The customer service is just terrible. Required to pay £35 to check-in at the airport - just crazy!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Gdansk
Date FlownOctober 2019
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"can’t refund the amount paid"

(United States)

Not Verified | Porto to Luton. I paid an extra for fee for services that Wizz Air calls "Wizz Priority" and which they state includes: "PRIORITY CHECK-IN, dedicated check-in desk to drop your luggage faster" and "precedence when boarding the aircraft - you will also be called first for boarding." I paid for those services for 4 tickets: myself, my wife, my two daughters. We did not receive that service. On check-in the "PRIORITY CHECK-IN" line did not get priority. It was actually 3 times longer than the check in line for passengers that did not pay for Wizz Priority. We got lowered priority. This was because Wizz had twice as many check-in staff attending to non-priority customers as priority customers, even though there were more priority customers in line. At the gate, there was no priority in boarding. Everyone was called to board at the same time. We were not called first for boarding and received no precedence. I complained in person, and in writing. Here is Wizz Air's response: "We are sorry to hear about this unfortunate situation and would like to assure you that we are doing our best to handle all customer inquiries in a timely manner. "With regards to your request, we regret to inform that we can’t refund the amount paid for Wizz Priority because it is considered non-refundable. "It is unfortunate that we cannot do anything more due to our policies."
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePorto to Luton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not fly this airline"

(United Kingdom)

Trip Verified |  Liverpool to Bucharest. Wizz Air lost my checked luggage on the 27th September. I was left in Bucharest for 3 days with no belongings - I had to buy emergency clothes/toiletries etc and Wizz Air have not given me any compensation - turns out if they did, it would only be for 50% of the value of the items I bought! It has now been 21 days and despite submitting evidence such as boarding passes, receipts and proof of delay/loss I have not received any kind of compensation or email reply from Wizz Air. It is unbelievable that they have lost a considerable amount of my personal belongings, charged me £30 extra each way to check in luggage and have left me out of pocket for a mistake they have made in losing my bag. The only way to contact them on the phone costs £1.45 per minute - yet more expense and money I will have to fork out to get them to fix their error. Do not fly with this airline - I am surprised they are allowed to operate and hopefully they will not be operating for much longer!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLiverpool to Bucharest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"should arrange to have a lift"

(United Kingdom)

Not Verified | Me my 2 year old daughter were travelling to Budapest from Luton. It’s unacceptable the fact that there was no lift from the airport building to the plane gate and I had to carry my luggage, my daughter’s luggage, the push chair and my daughter around 200 steps down the stairs to the gate. What if my daughter fell from my hands and hurt herself? What if we both fell from the stairs. Whoever is checking this you should arrange the next Wizz air flight to have a lift along the route and allow people to get to the gates on the safest possible way!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no