Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1441 reviews
3/10
3 star Skytrax Rating
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1/10

"never use this airline again "

(United Kingdom)

Verified Review | Luton to Budapest. I chose this airline because it was slightly cheaper than other cheap airlines but there was a big catch. When I was boarding I was told my carry on luggage is too big and they made me pay £40 to allow it in. That's £80 extra on a flight costing £200 which made the trip even more expensive than luxury airlines but will all the hassles of cheap airlines such as uncomfortable seats no tv system no food or drinks and very tight leg room. Annoyingly when I got onboard I saw that my luggage perefectly fitted under the seat so the whole thing was a sham. I had a feeling about it as I have travelled with this luggage for many years and never had a problem. I took a picture of my bag fit under the seat and I will be sending it to the airline asking for a refund but regardless of the outcome I will never use this airline again for causing me annoyance and ruining my holiday.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Staff seemed amateur"

(United Kingdom)

Verified Review | Budapest to Glasgow. Not a good experience! Staff seemed amateur with very poor English and poor manners, certainly not a kind of crew that would make you feel safe or comfortable during your flight. The 2.5 hour delay wasn't pleasant for sure and even though I had a priority boarding pass, it gave me priority only to board a bus where I was standing still in crazy heat for over 25 minutes while we were waiting for all the other passengers to get on the bus. Once arrived near the plane, we stood still for another 10 minutes in the heat, people were getting ill nearby! The mannerisms of crew involved, the control and management seemed very unprofessional and heartless. Will never use this airline again. What a disgrace.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Glasgow
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"recommend for convenient prices"

(Romania)

Verified Review | Cluj to Beauvais (Paris). I had a pleasant flight, the services according to what I paid for. XXL seat is highly advisable to book, since the ordinary seats have little space. Flight on time, attendants were helpful. I recommend this airline for convenient prices.
AircraftA 320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCluj to Beauvais (Paris)
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This airline is a disgrace"

(United Kingdom)

Verified Review | My daughter was refused boarding as she was told that her small cabin bag was too large! She has flown many times with Wizz Air with this bag but was refused boarding as they said it was 1cm too tall. This is a small cabin bag that was purchased from JD Sports in the UK. Airport company used was disgusting in handling this situation and should have used common sense. She eneded up having to ditch the bag and use a carrier bag. She had a pair of jeans and 2 t-shirts, so weight was never an issue. This airline is a disgrace. I have contacted them over this but they say they stand by their rules. What rules? Seem to make it up as they go.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGdansk to Newcastle
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"offloaded from the plane"

(United Kingdom)

Verified Review | Luton to Warsaw. Poorest quality ever. The airline oversold the tickets and I was offloaded from the plane as there was no seat available for me. Not worth even a penny. I wouldn't recommend this airline to anyone who want save a money.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLuton to Warsaw
Date FlownJune 2017
Ground Service 12345
Value For Money 12345
no
3/10

"I would never recommend this airline"

(United Kingdom)

Verified Review | I chose this flight from London Luton to Budapest because it was really cheap, it was the first time I have flown with Wizz Air and the experience was not so good. First of all there is a trick on the prices as they only include a backpack, instead of the common cabin luggage allowed by all other airlines. In their defence I will say they advise you when you are buying the ticket and days before you arrive to the airport, but it does not avoid people being charged by £60 that are complaining and slows the queue to get into the plane. Once onboard you can easily realise how small the seats are, they are incredibly tiny even in comparison with other low cost like Easyjet or Jet2.com, even Ryanair have bigger seats. The cabin crew are not especially nice either, for some reason it looks like they have no intention on helping you out. Summarising I would never recommend this airline and I would suggest try to get any other flight available.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Luton to Budapest
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"great value for money"

(Germany)

Verified Review | Dortmund to Katowice. This time we flew with a newer A320-200 with Sharklets. So this plane was more modern than the older A320 of the fleet of Wizz Air. The seats were okay not too comfortable. The crew was friendly and helpful. The prices for food and drinks are also ok, a Cola costs around 2 Euros. The plan boarded punctual und also arrived punctual. I cant complain about this flight, great value for money.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDortmund to Katowice
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"The most unprofessional airline"

(Netherlands)

Verified Review | Flew Sofia to Eindhoven. The most unprofessional airline! Always late, always bad service, for a long flight you don't get even a cup of water but you have to pay for everything! The only company with that small size of free hand luggage. Moreover I called twice for a cancelled flight and I was given different information and I was refused to a refund only if I wrote a complaint that takes between 1 and 3 months. I was also taxed enormously for each call that I made even though their webpage says that you are not taxed if your flight is cancelled. Always problems, delays or additional hidden taxes. For me they don't deserve even 1/10 rating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Eindhoven
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lot of bad attitude"

(United Kingdom)

Verified Review | Timisoara to Luton. It has been a while that I'm flying with WizzAir for the lack of better option and I notice that rather then progressing and improving they are going backwards. All my flights delayed from my own experience and 2 days ago they were only 1 hour and barely apologising for it. In Timisoara airport today very rude staff with a lot of bad attitude making you feel like you are just a stupid client. Is this what I get for my money?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTimisoara to Luton
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"no issues or complaints"

(United States)

Verified Review | Stockholm to Cluj Napoca. Absolutely no issues or complaints about this flight, it went fine and the staff were professional. We were a family of four and got a great price even after paying for seats and large carry on bags. I made sure bags were within limits but they did not check this. I would not hesitate to fly with them again. The plane was boarded and de-boarded from both the front and rear which works great. Boarding pass said, "use the front door!"
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStockholm to Cluj Napoca
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes