Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1438 reviews
3/10
3 star Skytrax Rating
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9/10

"professional and friendly crew "

(Germany)

Verified Review | My mother, a very nervous flyer had a panic attack on our flight from Sibiu to Nuremberg. We called a flight attendant that stayed the whole flight with my mother, calming her etc. Because of the discomfort caused by the flight, the flight attendant offered us to go into the cockpit at the end of the flight which was very exciting. Overall, a great flight experience with very professional and friendly crew of Wizzair flight W6 3767.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSibiu to Nuremberg
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"flight was pleasant enough"

(Sweden)

Verified Review | Tel Aviv to Kaunas. The departure was from the smaller terminal 1 at Ben Gurion airport. Since check in is done well in advance, and since I did not check in any luggage, I could pass the long lines and go directly to security. This was very convenient. If you don't want to pay extra you can only carry a small bag at this airline, but they make that very clear even in their advertisement, so it can hardly be a surprise for anyone. What is more annoying is that you cannot choose seats at check in without having to pay extra. Consequently I was placed in a middle seat, even though the aircraft was only half full. But the person next to me moved away quickly so I could move to the aisle seat. Seat comfort was not too bad, the seatbacks could not be reclined, but being tall I find it more annoying if people in front of me recline their seatbacks without looking back. The catering on board was very uniinteresting, and for someone who does not eat gluten there was hardly anything available. But I had brought my own food, so that was not a problem. All in all the flight was pleasant enough, and even though we were a bit delayed at departure we arrived in time. Since this is a low cost airline my expectations were not very high, but I would not hesitate to fly Wizz Air again, especially since they have lots of interesting destinations that no one else flies to.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Kaunas
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"the food was diabolical"

(United Kingdom)

Verified Review | Split to Luton. We flew to Luton to save money although when looking at the cabin bag sized we realised they would only allow a tiny back pack to fly with, and to fly with a normal cabin size suitcase would cost you £20 there and £20 back! On the flight staff were miserable quite rude and looked as though they didn't want to be there at all. The drinks were reasonably priced but the food was diabolical. You don't expect a lot from plane food but a chicken baguette you can't get wrong - however ours turned up half the ingredients missing and cost us £6. I won't be flying with them again I saved no extra money. I've added 3 photos of what the baguette was described as the picture vs the reality.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSplit to Luton
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"I now dread my weekly commute"

(United Kingdom)

Verified Review | I fly with Wizz Air every week on the same route from Birmingham to Budapest and have done for over year. Until a few months ago they were generally on time with the occasional delay. I am unsure what has changed but every weekly flight I catch in both directions for the last 2-3 months is late, generally 1 hour late arriving. I used to think Wizz Air was a good airline, good value and reliable but I now dread my weekly commute due to constant lateness. Very disappointing Wizz Air!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Budapest
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"really minimal seats"

(Netherlands)

Verified Review | Eindhoven to Budapest. I've flown twice (or 4 if you include return) with Wizz Air. This time was a new plane but really minimal seats. The plane could not land in Budapest because of bad weather, it had plenty of fuel so we waited, but eventually got redirected to another airport, together with another Wizz flight and a Ryanair flight. There we got coupons for a meal, the Ryanair passengers did not receive this. Then there supposed to come buses to bring us to Budapest, 5 hours later there still were no buses, so together with a few other passengers we decided to get a train. Ryanair organized buses to the train station. Overall information on the airport was rather minimal, I don't know if this is accountable to Wizz or to the Airport. Wizz has all the phone numbers and e-mail addresses, so they could have send text or e-mail messages, which enough people could have read. Stewards on this flight were very nice and friendly, on the return flight that went normal they were a bit grumpy, but OK. Their website is very clear and detailed. Food on board was cheaper then in Eindhoven airport, I only had some water but the food looked fine.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEindhoven to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"suggest others steer clear too"

(United Kingdom)

Verified Review | My husband and I traveled to Warsaw recently with our 11 month old on Wizz air. We arrived just over 2 and a half hours before our flight and were told we had to wait until 2 hours before so that we could be checked in. Despite being the very first to check in, we weren't seated together. When we arrived at the gate we were told that our carry on bags that we have been using for years on other budget airlines were too large and we needed to pay £40 per bag to board them. This hadn't been mentioned at check in because obviously that would mean that we could have left one or both in the car rather than paying this extortionate fee. It therefore cost us £160 to transport our 2 cabin sized carry on suitcases to Warsaw and back. We certainly won't be flying Wizz Air again and would suggest others steer clear too.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Luton to Warsaw
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"will not fly again"

(United Kingdom)

Verified Review | London Luton to Gdansk with Wizz Air. I was happy with the previous service, unfortunately flying to Gdansk we were one hour delayed. On the way back we discovered smaller than normal luggage allowance which resulted in additional payment of nearly £85! Very unhappy and will not fly again as it's pointless keep buying smaller luggage for the sake of one flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Luton to Gdansk
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"would avoid taking Wizz Air "

(United Kingdom)

Verified Review | Luton to Sofia. Severely delayed, no communication, no contact person, uncomfortable seating, very poor experience! Plane had a 2 hour 45 min-delay, but provided only a little more than a 1-hour notice. Given how all flights are scheduled and timed, I don't understand how it is possible that Wizz Air didn't know about a 2h45min delay earlier. No one at the airport was there to explain what was happening and why, no drinks, no snacks. Instead of landing at 3am in Sofia, I landed just in time for a short nap before a business meeting. Given the very uncomfortable seating (that's what you pay for), the evening flight became a horrible red eye one! I would avoid taking Wizz Air if landing time or communication are important to you. Or if comfort matters.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLuton to Sofia
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"I got what I expected"

(Netherlands)

Verified Review | Flew Eindhoven to Budapest. Aircraft flown on both flights were brand new, only 2 months old, however, the seat was not very comfortable: no recline (as you would suspect with a LCC) and an awkwardly placed tray table which was too high to be of any comfortable use. Legroom was decent for me but taller travelers (+180cm) really struggle for knee room. Outbound flight was delayed by 2 hours due to weather conditions and slot restrictions, which was unfortunate but out of control of Wizz Air. The crew were very polite and the pilots kept informing the passengers regularly. Inbound flight departed and arrived on schedule with again very polite cabin crew. First time flying with a LCC, and I got what I expected: nothing more, nothing less then needed.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEindhoven to Budapest
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"ticket price seem cheap but it is not"

(Sweden)

Verified Review | This was my first and last time flying with Wizz Air. The airport staff were strange and not at all friendly. We paid the most expensive check in fee I have ever seen. The ticket price seem cheap but it is not. We stood in the same check in line as people with flights leaving 3 hours later while our flight was leaving in 30min. The screens above the check in counter is often used to inform passengers what line to stand in, but not here. The small and outdated airport in Nyköping Sweden is not a nice place to be. This trip was in the end much more expensive than a regular ticket from an airline with good service. Never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockholm to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no