Wizz Air

✅ Trip Verified | Budapest to Nice. We arrived to the Budapest airport with one checked bag that I had paid online together with the ticket reservation. Upon arriving at the checkin counter, they asked for our boarding passes which I didn’t have since I planned to do it at the counter with the baggage drop-off. They directed me to another counter which turned out to be a counter for extra fees. The guy there mentioned that I was supposed to do the online checkin beforehand so I had to pay 194€ extra fee to the 4 of us. Once we approached the boarding gate, one woman stopped me and asked me to put my hand luggage inside the measurement box. It turned out to be bigger and didn’t fit inside. She then asked me to pay a fee of 75€ extra. I also had a small backpack for my laptop and camera which she said was too much. I said that I would give it to my mom since there were 4 of us. She then stopped us all and forced us to squeeze all our stuffs (even food, clutches for money/passports/boarding passes) inside 4 hand luggage only (including the one I had already paid 75€ for). 3 out of these 4 luggage were to be put to the side of the cargo separate from us since the plane was full. I’m disgusted with how Wizzair treats their customers. In total, 269€ was thrown out of the window for us, buying us nothing but anger and disgust. Don’t waste your money and time.

Not Verified | Eindhoven to Vienna. They don't indicate anything about paying extra for online checkin when you buy the ticket. I tried to check in online before and after 48hrs but they keep charging me. Then there is a misleading text said that you can check in at the airport but doesn't mention anything about paying. So you have no idea how much you have to pay in total when you buy the ticket. They charged me 35 Euros to check in at the airport, ridiculous. There were other customers who had the same problems as me at the airport. I will never ever fly with Wizz Air again if they don't change their bad services and misleading way of communication.

✅ Trip Verified | Lviv to Gdansk. My wife and I were charged $86 USD today by Wizz Air in Lviv, Ukraine to print out our boarding passes! This despite upgrading to priority status and trying repeatedly to download our boarding passes on their mobile app and Website. Neither worked! Tried discussing with their customer support, but they were no help. A review of social media shows many complaints about Wizz Air, it's unethical practices and failure to follow up with refunds. We are retired and are very experienced travelers. This is the worst airline experience we've ever had!

✅ Trip Verified | Luton to Larnaca. Do not use this airline. You will end up paying for everything, they charge you for not checking in. We paid for the check in luggage but when we got to the airport we were told that we haven't and they tried charging us. I showed them my bank statement showing the payment being taken then they spoke to their accounts team who confirmed the payment. Customer service at the airport is absolutely disgusting very rude does not have any communication skill what so ever. It seems like they don't enjoy their work and is there for the sake of the money. This was first time I used Wizz Air and will be last time. I will never ever recommend my friends and family to use this airline. Please stay away from this company they are absolutely useless and you will end up paying extra for everything.

✅ Trip Verified | Extremely poor site and service. Experienced a system issue with the Wizz Air site that disallowed me to proceed with an online check without an assigned seat. Tried on various computers/mobile devices and ilnet connection to no avail. It was definitely an issue with the Wizz Air site. Turned up to the airport early to explain this to the Wizz Air customer service desk and still had to form out a 32.50 Gbp fee for a printed ticket. The fee is steep but understandable for those that forget to print their ticket. I feel I should have had the fee waived given my circumstances. Raised an online ticket for refund asking them to check my log data for my login attempts to verify system issue experienced. After no update from Wizz Air I contacted the listed UK number for existing bookings found on their website only to be told I contacted the wrong number. I offered to direct him to he website advising of error and he simply replied "look man, I know that's on the site but this only for people who need assistance". Extremely poor site and service. Take my advice and fly with a different airline. The amount of issues you'll face is not worth the 10 quid you'll save with this mob.

✅ Trip Verified | Budapest to Kiev. Boarding involved long, long waits in the bus to the aircraft, and in accordance to Wizz's new policy hand luggage couldn't be taken into the cabin, but other than these, it was a smooth, pleasant flight with lovely crew.

✅ Trip Verified | Warsaw to Keflavik. A scandal - this is all I can say. WizzAir appeared to be a bunch of cheeky scammers. They produce a really bad app and they will tell you that you need to check in 3hrs before the flight. Then the app will not work (because it's horrible) and they will charge you approx. 100EUR for 2 people for a check in at the airport. It's not about the money - I felt robbed and you never forget these things.

✅ Trip Verified | Bratislava to Luton. What a terrible experience! Would never use this airline again. Staff unprofessional could not hear announcements including safety ones when this was mentioned to cabin crew she just smiled and walked away! Plane was dirty still had rubbish on floor from previous flight. I Could not wait to land back home and get off, would not recommend this airline to anyone.

✅ Trip Verified | Suceava to Luton. I submitted claim as per Wizzair guidelines and filled online form on 21/08/2018. Automatic response was send same minute but no one responded 44 days later to my claim which is regarding service I paid for and did not receive (company policy states it takes up to 30 days to respond). Called call center on 0330 977 0444 number today asking about update regarding my claim. Answer was "They are very busy". I asked can I speak or call to "Them" answer was no. When I asked can I speak to manager, answer was that managers are not answering phone calls. The customer service contact details are well hidden, I called the contact number provided above but did not get any answers nor advise what should I do next.

✅ Trip Verified | Birmingham to Bucharest . The baggage policy is a joke because they do not check and people bring very large bags on board. The spaces between chairs are way too small to be legal. I do not know how they can operate in legal conditions. I've seen animals travelling in better conditions. None of the pilots speak good English. I never understand what it is the pilots say. The priority boarding is a joke. I will never fly with them again. I have learned my lesson.