WestJet Airlines

Glasgow to Halifax with WestJet Airlines. I am most impressed with the service I received on my recent trip to Canada from all the staff at Westjet. The service on the ground and in the air was extremely courteous and efficient. Particularly impressive was the way the staff at Halifax handled a problem I had with my passport, friendly and thoroughly relaxed. I hope that the Glasgow route will prove worthwhile for Westjet because it is certainly a bonus for those of us who live in Scotland

Vancouver to Toronto with WestJet Airlines. Due to a death in the family I had to change my flight home so I could attend the funeral. WestJet were so accomodating with this and acted both professionally and compassionately. They quickly got me on a new flight and offered a discount on the fare. Once I was on the plane the flight attendent made a point to come over and ask if I needed anything. She said she knew I was on the flight due to bereavement and to let her know if I needed anything at all during the flight. This small act of kindness was very much appreciated. I will happily fly WestJet again and recommend them to anyone.

✅ Verified Review | An absolutely horrendous experience. We attempted to fly from Montreal to London on 30th Sept and arrived back in Gatwick on 3rd October after a 47 hour delay in Toronto. We flew from Montreal to Toronto without any issues. Just as we were about to board the connection in Toronto we noticed from the boards that the plane had been cancelled (no announcement was made). The Westjet staff told us there would be a flight the next day, that we needed to call them at 8am the next morning to book onto it and that we'd be in a hotel overnight. We called the next morning and were told the earliest flight back was at 8pm the following day and that we could stay in the hotel for another night. Except Westjet hadn't told the hotel and we were told by the hotel to check out before magically having the stay extended after we'd packed our bags. We noticed there was as a departure leaving later in the day so asked to be booked onto it. We went to the airport, the flight was delayed for 2 hours and then it was cancelled again. We queued for 2 hours to collect our bags and get a hotel voucher and were booked onto another flight leaving the next evening. We spent another night in another airport hotel and went back to the airport the next evening. We made it to Gatwick two days late. Upon return to the UK we contacted Westjet support regarding a letter to our insurance company and were told we would have a 57 day wait for a letter. We also submitted a complaint with our meal receipts (which Westjet said they would reimburse) and were told we would definitely receive a reply within 10 days. Day 13 and still nothing. Absolutely dreadful.

✅ Verified Review | I travelled round trip Vancouver to Toronto. I was surprised to see that inflight entertainment that I much enjoy while travelling has been taken away. No TV screen in the airplane. I get the fact that travelers can use their own tablets or smart phones. But what if you don't have any? Or you have a smart phone like mine who doesn't get Wi-Fi on airplane mode? Well, you'll have to rent it, upload WestJet App; pay the internet service package! What happened to the convenient screens in the back of the seats? So, I had to get a book in Toronto to keep myself entertained during this almost 5 hours flight back home. And the food - you have a limited choice between Pretzel and 2 speculos! What happened to the salad, chicken, pastas or rice and beef that we used to have? I am not sure I will fly with WestJet again unless for less than 3 hours trip. Seats are uncomfortable, even more when people in front of you fold their seats back and all 3 seats on your row are occupied. You wish you were a 5 year old kid to have some space left for your arms and legs. And the seatbelt lights were on for most of the flight but people were going to use the toilets anyways. I noticed the staff reminding them that they shouldn't leave their seats.

Flew from Regina to Calgary on 11th Oct. Flight departed and arrived on time. Seat was very good as was the limited service. Flight attendants were very professional in their tasks. Flight was full and there were only 2 attendants which made it somewhat of at busy time for them. Overall we enjoyed our flight.

✅ Verified Review | Round trip from Calgary to San Francisco on Westjet. First flight was delayed for an hour and second flight for 2.5 hours. Seats are narrow but with good legroom. Flight attendants were unprofessional, seemed to be unprepared and made a lot of mistakes in PA. The airline changed the aircraft type on both trips that had no inflight entertainment. Power outlets were not working and there were no cup-holders for the seat. Avoid flying Westjet if able.

Saskatoon to Anchorage with WestJet. After missing 3 different flights due to bad weather, delayed planes, and other factors, WestJet had no problem with booking and rebooking and rebooking me (again) on new flights. They found my bag, which another airline had lost, and just took very good care of me when I needed the help. Their staff was very helpful in every city that I landed in and I'm grateful that they were the airline I had booked with.

The inflight entertainment which I usually enjoy seemed to be geared to the fourteen to twenty five crowed. The aircraft's were from the old Quantas fleet and are about twenty plus years old. By the time we acquired our tablets, the people in front of us had their seats folded back. Now we had to attach our USB cords which are located in a position that was almost impossible to get to. My wife was on her hands and knees on the floor trying to attach the USB cord. We left on the 7th of September and flew back on the 27th of September, it was the exact same movies both ways, it seems that the inflight entertainment is going backwards. What in blazes happened to the convenient screens in the back of the seats? On the plus side the staff went overboard to ensure our comfort and were extremely pleasant. My flight was WS001 and on the way back was WS002.

Edmonton to Victoria with WestJet. just as bad an experience as any other time I've flown with Westjet. Every single time I've flown with them there has been a considerable on tarmac delay due to maintenance issues. To top it off we could not exit the aircraft and not get something to drink other than water, even after waiting an hour. Service is horrible. If I have any other choice in the future I will never fly with Westjet again. Save your money and spend it at a respectable airline.

Calgary to London Gatwick with WestJet. It was a sale flight, but after previously flying in Canada with WestJet, I was prepared for a pleasant experience. It wasn't. For a 9 hour flight, the only food provided was some biscuits. There was no previous warning, but luckily I packed snacks, otherwise I would've been on the plane for two meals but gotten nothing. Further, it is my understanding that entertainment is usually provided inflight. On WestJet, I was never informed until on board (when wifi was spotty) that in order to watch anything, I was required to download the WestJet app. I was unable to do so after boarding, so my only other option was to pay to rent a screen to watch / listen to entertainment. Despite having no previous notification. I would think twice before booking with westjet.