✅ Trip Verified
| Vancouver to Edmonton. Since the outbreak hit, I have been in South East Asia. Five days ago became the victim of theft where my phone, money, bank and credit cards were stolen. With the help of friends via Facebook Messenger and the Canadian Embassy in Jakarta was able to book flights home. I made it to Edmonton on April 10th 2020, although had not slept the last 24 hrs prior to arriving in Edmonton. As I arrived in Edmonton I noticed the airport was barren, understanding the current worldwide issues and its reasons. I flew from Vancouver to Edmonton via Westjewt. The flight and crew went very well and is appreciated. As I collected my luggage I had no means of calling my son to ask if he received prior email communications on picking me up as I had no phone due to the theft days prior. As I collected my luggage I noticed two WestJet personnel at the baggage counter, I approached, explained my predicament and offered 20us dollars if they could make a local call to my son to ask if he was on his way or if I had to arrange alternate travel. Instead I was directed to a phone at the information counter they stated allowed local calls. Unfortunately, with the airport being shutdown, these phones did not work. I was taken by surprise, never mind these were WestJet employees, but Canadians, where a simple call would have provided the final light at the end of an ugly tunnel. Luckily, two airport workers in were walking by and I gave the same explanation and made the same offer, they then called, spoke to my son, then graciously refused to take the 20us dollars, stating we are Canadians. I do blame, nor hold shame to WestJet, I know the values you hold, this issue is with individuals that are supposed to uphold company values.