✅ Trip Verified
| On December 23rd I had a flight leaving Las Vegas to Vancouver, Canada. I checked early online on the westjet app/website and arrived at the Las Vegas airport 11:45am for a 12:30pm Departure. The lady at the check in counter said I could walk to the boarding gate and I could board my plane; however, because I needed to check-in 1 luggage/bag, it was too late for luggage/bag drop off and that they must now create a new flight for me. That new flight would be over $400. I understand this high price is probably due to finding available flights so close to Christmas. I understand that all this could have been prevented if I showed up at the airport 1 hour or 2 hours earlier. My problem is why didn't the counter lady just allow me to walk to the gate with all my luggage and hand over my luggage to the departure gate agent? Many airlines allow for extra bags or oversized carry-ons to be dropped off at the gate if you pay a small extra fee? So I ended up paying the $400 new flight because the check-in counter lady claimed it was the only flight available on that day. When I boarded the new flight, there were many empty seats. Why didn't the check-in counter lady credit some of the missed flight price to the new flight? Why did I have to pay full price for a new flight? West jet Customer service explained to me that because my missed flight was classified as a "Basic Fare" under Westjet's price class system/econo system. Basically according to Westjet, having a basic fare forfeits your right to a rebooking service and you must create a new flight. Rebooking a flight would have been definitely cheaper for me, and I may have had to only pay a small flight change fee/rebooking fee which is fine with me. Their planes are very clean and efficient. How they slapped an excessive price tag to a customer to pay a ridiculous amount just to go home to see family for the holidays seems uncaring and contradictory to their mission values. I understand I did not arrive at the airport early which I have no problem accepting the consequences. However I did check in on-time on their online systems. If you are flying with WestJet, just beware that the company customer policies are very rigide.