WestJet Airlines

✅ Trip Verified | WestJet cancelled our flight, gave us a new flight next day and instead direct flight (3h) gave us 12 h flight with 6h layover (we traveled with a baby with a medical condition), they offer us a free accommodation, but when we came to the hotel no one knows we have a room booked, we had to wait for more then 2 hours. They gave us a room with only one bed - for 3 people! Next day, When we arrived to the airport all of us had different seats - how they even can let sit a 2years old kid alone? And moreover the employees at the gate was not nice to us when we said that we want to sit together because is almost a midnight and our girl didn’t sleep for long time and has a diabetes so it is important for us to be together. And that is not all, I spent more than 4 hours on call waiting for WestJet respond… it was nightmare and at the end they kick us out of the plane because our baby was crying (because she was so tired and didn’t sleep too much for 2 days cause they constant fails).

✅ Trip Verified | Our flight from Calgary to Vancouver under WESTJET was delayed and we were denied boarding when we arrived in Vancouver. As per EVA personnel our flight to Manila was changed because of Westjets delayed arrival. It was rebooked to Nov. 11 12:00 and under CATHAY PACIFIC and has a 24 hour lay over in Hong Kong. The problem here is Westjet did not even give the us an accommodation where we can sleep comfortably while in Vancouver or even money to buy food. I also changed my domestic flight in the Philippines because of Westjet but they said they can't do anything about it even a refund. We passengers are not at fault here. Why are we suffering because of WestJet’s incompetence.

✅ Trip Verified | The flight was supposed to land at Moncton but instead it landed in Deer Lake. And there was no other option to fly back to Moncton as I had my exams scheduled the next day. So, I had to book a flight from Deer lake to Halifax through Porter airlines and had to book a taxi from Halifax to Moncton. At Deer lake airport, the westjet employees confirmed that it will be reimbursed. But when I raised for the reimbursement request, they have denied it saying that "I did not present at the gate for your rebooked flight." - but since I had my exams scheduled, I had to take an alternate way to reach my destination. The Westjet officer who was at the counter had confirmed that the expenses will be reimbursed. This is not acceptable. I never had any such bitter experience with Westjet. You have disappointed me. Being a student, I am struggling to meet my expenses. On top of it, if this is the experience I am having with Westjet, it is so disheartening.

✅ Trip Verified | No inflight entertainment. 3 hours delayed. Gate check of my grandson’s toy bag with no explanation. And the overhead bin was empty. Typical Westjet and their passive aggressive attitude. If you are planning an international flight, never pick Westjet. Seats are a joke. Roasting with no air for 40 minutes on the runway.

✅ Trip Verified | It's easy to dislike airlines, often seen as corporate giants out to disrupt our lives and take our money. However, I'd like to share a different perspective. As a traveler from western Canada, I've flown with WestJet six times already this year and have two more flights planned. Except for one instance, all my travels have been with a little baby. And except for one fully booked flight, WestJet's cabin crews have consistently gone out of their way to accommodate us. Despite the baby flying for free each time, they often requested nearby passengers to move to another unoccupied seat to give us extra space. If this had happened just once, I might have thought it was a generous crew member. But since it happened multiple times, I believe it's an unwritten corporate policy, which speaks volumes. On the one occasion when the crew couldn't ask someone to move because I was seated in the last row, a very generous passenger swapped her middle row seat for my last row seat, and the crew made sure to thank her on my behalf. As someone who always buys the cheapest ticket available, I may not be a profitable customer for WestJet in the near future. However, I am deeply grateful for the wonderful service I've received from the airline over the years.

Not Verified | The most horrible ground service staff ever! They changed the boarding gates several times, no apologies, instead yelling at passengers including seniors and women with small children to move out of the line, causing discontent with everyone! Would highly recommend to avoid flying with Westjet if there's any other choice!

✅ Trip Verified | The whole experience was an absolute dumpster fire from start to finish. Their customer service is smug and unhelpful, which makes dealing with delays and issues a total nightmare. I honestly felt like they couldn’t care less about their passengers. The “fleet” they put up is beyond embarrassing—aging planes that feel more like relics than reliable, safe aircraft. On top of that, they employ the most questionable and dodgy sales tactics, constantly trying to upsell while offering zero actual quality. It’s insulting that this airline has a near-monopoly in Western Canada, leaving few options for anyone who values their time or money. WestJet might have gotten away with these tactics in the past, but as it stands, this is one of the worst airlines around. I’m counting the days until this sorry excuse for a company finally folds and someone better takes over. Do yourself a favor and avoid WestJet if you have any other choice.

Not Verified | I recently traveled from Punta Cana to Calgary with a layover in Toronto and Edmonton. We checked in two pieces of luggage, which we paid for, along with a carry-on bag. While in Toronto, we were informed that our next flight had been delayed, and our route had changed, we were now connecting from Toronto to Kelowna, and then Calgary and we needed to collect our luggage. After retrieving our bags, we attempted to check in for our new itinerary, only to be told that our carry-on was no longer permitted and had to be checked in, incurring an additional fee. The attendant explained that this was due to the "economy" class ticket we purchased, the same class used for our initial flight. It seemed that WestJet was discouraging carry-on luggage, resulting in us having to pay nearly $150 for our carry-on as if it were a second checked bag. I find it confusing that the same carry-on was allowed on the first leg of our journey, yet we were suddenly required to pay for it after the airline's delay forced us to collect our luggage and re-check in. If you are considering flying with West Jet, my advice will be to consider a different airline

Not Verified | Was not allowed to carry on a bag even if I paid for it. Forced to check in my luggage. I used to like WestJet. What a horrible experience. Very disappointed

Not Verified | I used to like this airline given the fact that the airline industry in Canada is a tolerated duopoly. However, ever since the management changed, things have steadily gone downhill. Mine is about my baggage. My baggage was damaged. According to the Airline Regulations, the last carrier is responsible for any damage compensation. So I filed by claim on September 23, 2024. I never got any response from WestJet until I called them on October 11, 2024. Bear in mind, when I filed the same claims at Air Canada or United, I would get a response and a payout within 10 days. Westjet told me they would reimburse me up to $250 because I couldn't provide a receipt for my baggage purchase. This is a Samsonite luggage that I bought over 10 years ago. So, I ended up buying a Samsonite with a bonus carry-on as part of a deal. I submitted the receipt to WestJet that showed it was $249.99 + GST. When WestJet reviewed the receipt, they immediately, lowered their compensation to $149.99 due to the fact I got a set of Check-in Baggage and Carry-on. They simply are shortchanging me on the damage that was done to my luggage. And just because I was able to get a bonus carry-on, they're trying to pay me less. They simply just are not there anymore.