✅ Trip Verified
| Toronto to Vancouver. Read if your pets are your family and you would have issues if them being mistreated on a flight. On a whole, I’ve always been happy with WestJet and have welcomed them into my life as my preferred carrier for Canadian and US flights. I moved across the country on September 17th and choose to fly to my new home with my extended family (my furchildren - two cats and a dog) with WestJet. Having travelled with a pet in cabin before I was sure they were the best option for my cats in cargo however I couldn’t have been more wrong and contacted WestJet immediately (before even taking off) and didn’t hear back until yesterday. The flight had already started off on an annoying note. Once checking in, we were advised to go over to the oversized baggage area to scan our carrier and someone from WestJet would come and collect our cats to board them. We waited for over 40 minutes as the staff member who is usually at that post did not show up for work and they couldn’t find a replacement. The security guard was a lovely lady who chatted with us and made the annoyance disappear (although it took 5 phone calls to a manager to get someone to finally show up). Eventually we made it on the plane, confirmed our cats were boarded and were ready to take off on time. A minute later the captain came on, let us know they’re we’re mechanical issues and we would have to deboard and find a new plane. After getting off the plane we decided to wait by the window and watch our cats to ensure they would be transported with us. It was a hot September day (over 30 degrees c with the humidity) and we were promised that our cats would be kept in climate controlled areas for the duration they were in WestJets care. My husband and I witnessed our cats left in the heat in the loud tarmac for over 15 minutes. They were being tossed around by the baggage handlers (literally thrown into the baggage cart and throwing suitcases on top of them). At this point, we were extremely anxious about their wellbeing and got the gate staff involved - who were more than happy to help and were able to get them moved somewhere climate controlled. The cats were transported in a closed (with no circulation) baggage trolley which proceeded to drive around in circles a few times before heading off into the distance. When we finally made it to Vancouver, over two hours delayed, our cats were covered in feaces, crying and dehydrated. They were not given water (it just marked on their cage if they do) even though they were left in the sun for over 35 mins in total, sometimes without circulating air. At the end of the day, I’m happy to have received my cats from cargo alive, there’s lots of pets who don’t make it and this is exactly how it happens. Pet owners be ware if you plan on flying with them.