WestJet Airlines

✅ Trip Verified | The flight to Calgary was aboard a Boeing 787 Dreamliner. The main meal was served just after take off along with a plastic beaker of wine. The meal was inside a small paper container the size of a large matchbox and consisted of one small piece of meat some soggy beans and a dollop of potato, it was accompanied with a smaller container of salad and an even smaller container of what looked like chocolate mousse. I ate the salad and the mousse, the main meal looked and smelt inedible. My wife only ate the mousse as she has a severe allergy issue and was not aware of the ingredients. When I looked around the cabin it was obvious other passengers were aware of the awful food and had brought their owns meals with them. As this was a 9 hour flight I thought it won’t be long before before the cabin crew came around with other refreshments, how wrong I was. The crew disappeared to their quarters at the rear of the plane not to be seen for several hours apart from bringing round one small cup of water. As the flight neared its end the crew reappeared with a "folded pizza”, it was a soggy doughy item that was disgusting. I asked if there was something else and bluntly told “no”. The return flights were just as bad, luckily the domestic flight from Vancouver to Calgary was short, but as we were just about to land in Calgary our other flight was already boarding. We had no time for the washroom or importantly to get some decent food for the next flight. We had to run from arrivals to departures where the other passengers had already boarded. When we got to our seats all the overhead lockers were full and we was told to put our bags, coats and other items under the front seat. This left no leg room and we sat cramped up for 8 hours. The meal when it came around was just as inedible as the meal on the first flight out. When I mentioned poor food to other passengers they agreed and said “that’s what it's like now”. When serving the wine the plane hit some bad turbulence, the crew did not stop serving and when it came for my wine to be given to me it went all over my shirt trousers and the side the plane, I had the raise my voice get tissues to mop up the mess. After serving dinner cabin crew did exactly the same as the first flight out and just disappeared. They again brought around just one offering of water. Before landing the crew brought round a small egg and cheese roll and told straight me off "that’s all there is". I asked another air hostess if there was something available like a breakfast bar and she snapped “no that’s it”. I left the flight feeling light headed through lack of food and drink, something I have never done before. At no time did you feel that you could ask the crew on any of the flights for anything. The crew were offish, unapproachable and gave you the impression they didn’t want to be there. I have flown all over the world many times with most of the different airlines and have never experienced such poor service or such awful food. If this airline cannot provide enough edible food or enough water for the journey they should make that clear in their advertising so passengers can provide their own food and water or fly with a more credible airline. Whilst the cramped seating arrangement for a short domestic flight is to be expected I found the same cramped conditions unreasonable for a long flight. I have complained to the airline and received a standard reply apologising.

Not Verified | The worst customer service I had experienced in my years air travel. Your flight attendant are the Ambassador of the company. The flight attendants poor customer interaction with the passengers stood out. I asked for another single biscuit and FA snapped back "didn't you have one? I was hungry.". I am not sure this is the customer service training culture of WestJet to cut costs. If it is, then WestJet is scraping the barrel. We were served with the smallest, tiniest portion of food that you can fit in a tray. Why bother, WestJet. You only tarnished your name. Good riddance. This is my first and last flight with WestJet.

Not Verified | My husband is Jamaican, he's a US Permanent Residency, I am American, prior to leaving Phoenix, I asked if my husband was OK to travel with his US Visa, I was told, he was. When we arrived in Paris, they would not let my husband enter and was told, the airline never should have let us board without a France visa! They would not even return us home at no charge, we spent the night on the airport floor before purchasing tickets to fly home the following day. My husband was treated like a criminal for entering Paris without a Visa. I was treated with hatred for not knowing he needed a visa!

✅ Trip Verified | I tried to upload this review using the New York JFK wi-fi internet, but no luck. My flight was WS 1681. At the time I was on the check-in line up, there was a customer (lady) with her young boy, he was suffering an anxiety attack, yelling and moving uncontrollably. She was at #9 on the line. The situation lasted 30-40 minutes, until an air hostess named Jassodra, stepped out of her booth and asked the lady with the child to move out of the line and check in with her after the current customer. Jassodra did what I was hoping someone could do during that long time waiting. Then, the kid stopped the yelling. Jassodra showed an exceptional customer service, prioritizing people with special needs. I was amazed of the fact that before her, no one from the airline even paid attention to the situation like nothing was happening. I'll be writing an email to the airline with this positive comment on their customer service and will suggest improvement of the service in this cases.

✅ Trip Verified | Was 100% satisfied with WestJet's service. Had contact with their reservations center and the agent looked closely at my booking and volunteered germane information without my having to probe. Flight services were good too. Airport agents efficient and professional. Why is it so hard for US carriers to get anything right? Much better than Air Canada.

✅ Trip Verified | Only two services for a 10 hour daytime flight, completely unacceptable. Pathetic portions and no additional food for sale. Flight attendants openly arguing in the aisle during service. Their systems failed and they refused to recognize my Delta elite status, splitting me from the rest of my party. Great leg room and comfortable seats. The only way they got to 3.

✅ Trip Verified | My family flew from Vancouver to Cancun via Toronto. On our way home my husband purchased duty free at Cancun He informed the staff that he had a connecting flight in Toronto and we had no checked in luggage. When we got to Toronto the security staff said the duty free bags were not tamper proof and we would have to check them in. They said we would not be charged as it was the fault of duty free. However when my husband went to check in a bag the man at the Westjet desk was very rude and condescending, and insisted that we had to pay. To add insult to injury, when we were at the gate, they were asking for people to check in bags for free due to the plane being so full. When we requested a refund after our return Westjet ‘respectfully’ declined. For us there was nothing respectful about them profiting from a mistake made by duty free. The guys at security were very surprised that we had to pay. Be warned if you buy duty free and you have a connecting flight you may well end up paying a checked baggage fee whether you want to or not. It’s a shame as the rest of our experience was not bad, but this would make me think twice about using Westjet again, and it really wouldn’t have taken much for them to do the right thing.

✅ Trip Verified | Horrible flight experience and customer service. WestJet is an extremely unorganized organization, their technology is always broken and their customer service offers no support to their customers.

Not Verified | Twice in a week going to Halifax via Calgary both our checked baggage never arrived. Leaving Halifax to Vancouver again a stop over in Calgary our luggage again never arrived. Twice we had to go out and purchase toiletries and clothes. Found the staff rude on the flights particularly when trying to navigate the rear toilets. Stepping into their rear seats that were empty to let people pass the male flight attendant told us off for stepping aside in their area. Trying to choose seats for long haul flights were not easy either. What should have been an enjoyable flight was made uncomfortable with grumbling staff and its quite obvious that Westjet must get air cargo and inconvenience customers over more dollars with freight.

✅ Trip Verified | I and my partner were traveling to Vancouver from Paris, with a stop in Calgary. We are French, have lived in Canada for about two years, and never had any issues traveling in and out of Canada before. In particular, we had been twice in the US before being back in France and even crossed the border back to Canada about 2 weeks before this flight without the slightest issue. As French citizens, we need only an Electronic Travel authorization which I just had renewed and which was 2 years old for my partner (but valid 5 years). We were first talked to rudely by the Security agency hired by the airlines company to stand at the beginning of the check-in queue who requested immigration documents (that we did not need, but that they were sure we needed, such as work permits and such), they called the Canadian Immigration service of Roissy-CDG who talked to my partner and seems embarrassed for us. They were also requesting "Visas" even though French nationals do not need them. As I was trying to explain to them what they obviously didn't know, I was told I was "aggressive" and "haughty". We lost about 20min there. We had to justify our coming to Canada, with very intrusive questions like if we were illegal immigrants interrogated by some backward police (even though this security team has absolutely no qualification nor right to ask us any such question). Then, we reached the check-in and baggage deposit and the agent who had probably observed the scene from a distance requested my partner to show his 2-years old ETA confirmation email which he couldn't find, having changed recently his cellphone on which it was. According to this agent, the validity of it (which has always been immediately visible to all borders agent and other airlines companies without needing to ask to see a "confirmation email") was not "accessible on his system". We had to re-apply for one (losing another 30min). Finally, another airline agent "saw" the validity of his ETA, by some sort of miracle after I requested they called again the Immigration service. We will never travel with them again!