WestJet Airlines

Calgary to London Gatwick. My experience with this Westjet Airlines flight in particular was amazing. I had arrived to the airport early and went to the Chinook lounge to wait to board. I am a nervous flyer and once boarded the plane realized I had left my cell phone also my wallet in the lounge. Special thanks to the crew member, and a YYC employee who ran and retrieved my belongings before my flight. My trip almost started off on the wrong foot but instead was easily solved.

✅ Verified Review | Return trip from Calgary to Vancouver on an older Boeing 737-600. Boarding started early, but with connecting passengers from Puerto Vallarta, boarding didn't end until the last scheduled minute. Flight crew were very professional and funny, as per usual of WestJet's standards. Being in the Plus seat, complimentary drinks and snacks were given out. Advice: go for the lite-bite over the hummus for the snacks. All sorts of drinks were available throughout. A couple of bumps on this flight due to strong headwinds, resulting in the halting of cabin service from time to time, as well as restriction on washroom usage. Landed in Vancouver 10 minutes late, and bags came out pretty late (Probably Vancouver Airport's fault again). Overall, great service and very comfortable flight. I look forward to flyer on longer routes with WestJet in the future.

✅ Verified Review | Winnipeg to Vancouver. My carry-on luggage, with the items I wanted to keep with me, were forced into check-in because the flight was overbooked. Both ways. The cabin staff were unapologetic about it and didn't ask if there was anything I needed in my carry-on before taking it away. It's extremely inconvenient to plan your luggage to have certain items with you on board (e.g. laptop, work, other items to pass the time, medication, etc.) only to have them taken away at the last minute. Apparently this has become an issue since WestJet started charging for all checked pieces - they haven't properly planned how to handle the increase in unchecked baggage. Generally, just not a great service experience.

✅ Verified Review | New York to London via Toronto flying on WestJet. My first flight out of LaGuardia was delayed 2 hours and it caused me to miss my flight to London. The WestJet employees at the gate in Toronto told me there was nothing I could do except spend the night in Toronto at a hotel I would need to find and pay for. Keep in mind i'm paying for my hotel in London at this point and i'm not even there and in stuck in Toronto for 24 hours on my dime for their mistake. Nobody should be treated like this by any airline, especially not someone with GOLD status (top tier status) with that airline. I was extremely unhappy with the way the situation was handled and going to need to reconsider whether or not WestJet will be a part of my future travel.

✅ Verified Review | Vancouver to Calgary with WestJet onboard their semi-new Boeing 737-700. Booking the ticket last minute, my dad and I were faced with a 270$+ one-way ticket which surprised us. Later, we did find out that domestic travel in Canada is generally expensive, as the only 2 airlines operating are Air Canada and WestJet. I decided to pay for a seat upgrade to their Plus seats (WestJet's Premium Economy product) for 50 Canadian dollars each. It was pretty much worth it. Priority boarding, the extra legroom, the extra space due to the blocked middle seat, first to deboard and first bags to come up. Since it was such a short flight, no actual meal was served, rather than a pretzel/cookie and drinks. Overall, very excellent service with professional and generous cabin crew. If the upgrade fee remains constant on the Vancouver-Toronto sector, I will gladly choose WestJet over their only competitor.

I flew from Los Angeles to Toronto on November 8th. When I arrived in Toronto my baggage did not arrive. I was not the only one, there were two others who also had lost baggage. 3 people with lost baggage on one flight is not good odds. The clerk at the baggage claim desk was not very helpful and did not seem very concerned that we had no baggage. She promised that they would get the baggage out as soon as possible but here it is after midnight on Wednesday night a full 24 hours later, and still no baggage. There's also nobody to talk to so I can't even check on my baggage. I was promised an email would be sent to me letting me know what was going on with my baggage of which I never received. When I filled out the claim form, 1 copy was kept by WestJet, the other copy was taken by customs. I have no documentation of any sort on my last bag. Not only that is the baggage claim clerk kept my boarding pass with my baggage claim on the back of it. I have nothing to prove. I would not suggest flying this airline. This is my first and probably my last time I will use WestJet.

✅ Verified Review | London Gatwick to Calgary via Toronto Pearson. Left on the tarmac for 2 hours while they fixed a broken "indicator" and refuelled, forcing people to miss connections. The flight attendants shows little regard for how this impacted passengers. They acted like this sort of thing happens all of the time. Took us 10 hours to get to Toronto and offered no food. I purchased the most terrible ravioli I've had. The "westjet connect" is a joke. It crashed constantly and the flight attendants had the nerve to blame the passengers for "too many people using it at once". I couldn't believe I was flying WestJet. The least they could have done was given us a free croissant sandwich so we didn't starve. We barely made the connection even though we were on the same plane, but were again delayed leaving from Toronto for 45 minutes due to a "power surge". Guess I don't have a choice in choosing a carrier. At least I know to avoid the WestJet credit card at all costs.

Glasgow to Halifax with WestJet Airlines. I am most impressed with the service I received on my recent trip to Canada from all the staff at Westjet. The service on the ground and in the air was extremely courteous and efficient. Particularly impressive was the way the staff at Halifax handled a problem I had with my passport, friendly and thoroughly relaxed. I hope that the Glasgow route will prove worthwhile for Westjet because it is certainly a bonus for those of us who live in Scotland

Vancouver to Toronto with WestJet Airlines. Due to a death in the family I had to change my flight home so I could attend the funeral. WestJet were so accomodating with this and acted both professionally and compassionately. They quickly got me on a new flight and offered a discount on the fare. Once I was on the plane the flight attendent made a point to come over and ask if I needed anything. She said she knew I was on the flight due to bereavement and to let her know if I needed anything at all during the flight. This small act of kindness was very much appreciated. I will happily fly WestJet again and recommend them to anyone.

✅ Verified Review | An absolutely horrendous experience. We attempted to fly from Montreal to London on 30th Sept and arrived back in Gatwick on 3rd October after a 47 hour delay in Toronto. We flew from Montreal to Toronto without any issues. Just as we were about to board the connection in Toronto we noticed from the boards that the plane had been cancelled (no announcement was made). The Westjet staff told us there would be a flight the next day, that we needed to call them at 8am the next morning to book onto it and that we'd be in a hotel overnight. We called the next morning and were told the earliest flight back was at 8pm the following day and that we could stay in the hotel for another night. Except Westjet hadn't told the hotel and we were told by the hotel to check out before magically having the stay extended after we'd packed our bags. We noticed there was as a departure leaving later in the day so asked to be booked onto it. We went to the airport, the flight was delayed for 2 hours and then it was cancelled again. We queued for 2 hours to collect our bags and get a hotel voucher and were booked onto another flight leaving the next evening. We spent another night in another airport hotel and went back to the airport the next evening. We made it to Gatwick two days late. Upon return to the UK we contacted Westjet support regarding a letter to our insurance company and were told we would have a 57 day wait for a letter. We also submitted a complaint with our meal receipts (which Westjet said they would reimburse) and were told we would definitely receive a reply within 10 days. Day 13 and still nothing. Absolutely dreadful.