WestJet Airlines

The inflight entertainment which I usually enjoy seemed to be geared to the fourteen to twenty five crowed. The aircraft's were from the old Quantas fleet and are about twenty plus years old. By the time we acquired our tablets, the people in front of us had their seats folded back. Now we had to attach our USB cords which are located in a position that was almost impossible to get to. My wife was on her hands and knees on the floor trying to attach the USB cord. We left on the 7th of September and flew back on the 27th of September, it was the exact same movies both ways, it seems that the inflight entertainment is going backwards. What in blazes happened to the convenient screens in the back of the seats? On the plus side the staff went overboard to ensure our comfort and were extremely pleasant. My flight was WS001 and on the way back was WS002.

Edmonton to Victoria with WestJet. just as bad an experience as any other time I've flown with Westjet. Every single time I've flown with them there has been a considerable on tarmac delay due to maintenance issues. To top it off we could not exit the aircraft and not get something to drink other than water, even after waiting an hour. Service is horrible. If I have any other choice in the future I will never fly with Westjet again. Save your money and spend it at a respectable airline.

Calgary to London Gatwick with WestJet. It was a sale flight, but after previously flying in Canada with WestJet, I was prepared for a pleasant experience. It wasn't. For a 9 hour flight, the only food provided was some biscuits. There was no previous warning, but luckily I packed snacks, otherwise I would've been on the plane for two meals but gotten nothing. Further, it is my understanding that entertainment is usually provided inflight. On WestJet, I was never informed until on board (when wifi was spotty) that in order to watch anything, I was required to download the WestJet app. I was unable to do so after boarding, so my only other option was to pay to rent a screen to watch / listen to entertainment. Despite having no previous notification. I would think twice before booking with westjet.

I'm glad to say that last week I had a fine experience with WestJet flying from Toronto to London Gatwick. They got me from Toronto to London and back again with no delays or disturbances of any kind. The personnel are very nice and well-spoken. Back in steerage/economy, there's no entertainment or meals offered. I had my laptop, a good book, and picked up a sandwich in the airport. No problem. Bear in mind that I am a person who hates to fly.

I was due to fly back to the UK on Friday 30th September but 20 minutes before we were due to board the flight was cancelled with the reason given as a technical problem with a window. I was then told that I had to come back the next day to find out when the flight home will be. I couldn't get any help from the staff about a hotel so I walked a cross to the nearest hotel and managed to get a room for $270 for one night. After a good night's sleep I went to the airport waited in the baggage queue only to be told that the flight had been arranged for Sunday night at 8pm - 47hrs after the original but this was not acceptable to me so I asked if there was any alternatives and was told that I could fly to Winnipeg then Calgary and then to Gatwick - I decided to get a flight with another company as my trust in Westjet had gone.

✅ Verified Review | My flight from London Gatwick to Toronto was cancelled and it was not announced on the website. Queued for two hours to find out what happened and only was told the next indirect flight to Toronto was on the next day (over 24 hours). Managed to get a seat to take the flight to Edmonton on the same day and then Edmonton to Toronto. When staff offered this alternative to me, she had no idea how long each leg would take. The flight from London to Edmonton was delayed from 11am to 2.30pm, had to wait in the aircraft for 1.5 hours and was not told what was happening. Due to delay, I only had less than an hour to connect my flight to Toronto and the staff were not helpful at all. Asked for my compensation and was only given an email to contact.

A completely frustrating experience. Arrived at airport to find out flight cancelled until the next day at 9.45 am. Woke up at 5.00 am to arrive at airport at 6.00 to be told the flight was delayed until 2.45 pm. Westjet paid for hotel for the night plus provided vouchers for meals and future Westjet flight however that does not make up for extended stay when we need to be returning home for responsibilities there. Not to mention the anxiety produced by continuous reports of mechanical issues in these planes. This is apparently an ongoing issue and I can only imagine a very expensive one for Westjet. It is unfortunate as I've always held the company in high esteem but this has completely soured my opinion. Hoping our flight actually does leave today and we arrive in Toronto without any incidents.

London to Vancouver with WestJet. Booked a plus seat, did not regret it. Totally worth the extra cost. Very comfortable seats (and by the looks of it, almost twice as big as the standard seats) and great service. Unlike most reviewers here I didn't have any delays from or to London, despite returning via Calgary. I would say the non-plus looks pretty uncomfortable for a long haul flight, and if you can't get plus consider flying with BA or Virgin. The short haul flight from Vancouver to Calgary was in non-plus, and was frankly pretty crammed in even for a short flight. In the UK you would expect rows of 2 by 2 for that type of aircraft, but somehow they fit 3 by 3 in the same space! Luckily i'm a small person. The short-haul plus seat is a joke (same seat with a cup holder), don't bother. Overall decent experience but wouldn't consider as a viable option without a plus seat unless you want an unpleasant X hour journey. Biggest downside was probably the in-flight entertainment which is a joke, they hand out tablets (extra $ for non-plus) with about 5 movies or TV shows, no games or anything else. Luckily I took my own laptop and Kindle. Pity the Canadians with such terrible airline choice, WestJet sardine class or Air Canada probably won't turn up class.

Toronto to London Gatwick with WestJet. Another London Gatwick victim here. Booked on the promise of a low budget fare to London ($249). To my disgust, the flight was cancelled only 45 minutes before we were to board. They claimed maintenance issues, but when I called WestJet corporate, the excuse given was storms over the Atlantic (i.e. we received conflicting stories). The gate crew was unbelievably rude - would not believe me that I flew in from Atlanta and had to provide my ATL-YYZ boarding pass to get a WestJet voucher for a local roach motel that I did not even use. Also was told incorrect carousel where to retrieve checked bags - told Carousel 1, then Carousel 3, then Carousel 1, then 3, then 1. All in all, this experience was a disaster. If it's too good to be true, then it is. Currently in a YYZ terminal waiting on a $1,500 Air Canada flight I had to book for the day after the WestJet disaster. I would never use this airline again under any circumstance.

Toronto to London Gatwick. Horrific experience, sat writing this review in an airport hotel after WestJet Airlines decided to cancel our flight back home less than an hour before takeoff. Absolutely no help from ground staff to arrange anything. Had to organise a hotel ourselves and not told how to receive compensation for it. Just called the helpline and was told there was a 40 minute waiting time to talk to someone. When finally got through we were told the flight had been rescheduled for Sunday (48 hours after original departure time) which means I miss work on Monday. What the hell is going on WestJet Airlines?