WestJet Airlines

✅ Trip Verified | Calgary to Cancun. Really disappointed that WestJet checked baggage fees. I knew they charged $30 CAD per checked bag when I booked, but was extremely annoyed when I was charged $30 USD returning from Mexico to Canada. My husband and I paid $60 CAD to get our bags there and $82.55 CAD to get them back. For this reason, I will fly Sunwing next time which had comparable package prices with no baggage fees.

Not Verified | Flight on return cancelled at a last minute. Not quite horrible to be stranded for another day in Honolulu, but when you are with two children, without a hotel, it is a bit challenging. Especially as the booking agent suggested to go to the airport to "get the voucher", which is ridiculous way of placing the burden on their customers. In the end, they agreed that I can submit expenses for reimbursement. Then they rebooked us to a crazy itinerary: Honolulu - Calgary - Victoria - Vancouver. It will be some 12 hours traveling. They just sent us an email with three and a half hours departure delay and another one for additional twenty minutes. For all this, I am expected to reschedule shuttle pick up on my own, handle stay, food... We will just head to the airport and be at their mercy..

✅ Trip Verified | Vancouver to Los Cabos. This was the third time I’d tried West Jet and the third time I was totally disappointed. Starting with the Entertainment System, it wasn’t until I was on the plane that I discovered I needed an app to view movies. When I asked the flight attendant about this, she said: “Sorry,it’s too late to get the app; you will need to buy wifi when we are in the air and download the app”. First, why do I need an app to watch movies? Air Canada Rouge uses wireless connectivity that connects your device immediately to its Entertainment System without any half-baked app. Secondly, the flight attendant was wrong: the inflight wireless system prohibits downloading from Apple. So, I start my flight without entertainment and an additional $11 in the hole from poor advice from West Jet staff. Then there was the noise level in the cabin. My wife and I had never experienced such rowdiness in all our years of flying. The passengers beside me had broken into their duty-free vodka and were clearly drunk—something the flight attendant ignored while other passengers were yelling and cheering throughout the four hours of flying. It wasn’t just me overreacting; the people sitting beside me were also not impressed with the uncontrolled decorum and noise level and felt things were borderline out of control. Affectatious pleasantries by the flight crew did little to win us over and, in the end we just wanted the flight to be over. Never again West Jet.

Not Verified | Recent experiences extremely disappointing Our last two experiences with WestJet have been very frustrating: in both cases, flights were late, this last case due to crew running late - this last week, my husband missed his connecting flight by 5 minutes and had to stay overnight in the airport (WestJet would not cover board or offer any compensation) and miss work the next day, now losing out on a day's pay. No apologies, no compensation, no responsibility were offered or taken by WestJet for this trouble, towards my husband and the many other passengers their delays inconvenienced this particular day. We will not be booking with WestJet again if we have any better options, including other modes of transportation. This unless there is some change in the professionalism, compassion and efficiency in the company and in its employees, who so enthusiastically promote that they are part owners of WestJet airlines. The lack of customer care has been appalling and so will be looking to spend our money and good words elsewhere.

✅ Trip Verified | Vancouver to Palm Springs. We were met with a 1:30 delay. After that was over, we were in the air and there is a medical emergency. = We were diverted to Portland where we sat on the tarmac for 4:45 minutes. Add that to the first delay and you get 6:15 minutes. The person was offloaded and Portland AirPort was empty. But they decided to keep us there for god knows what reason. Anyways I’m sticking to Air Canada in the future.

✅ Trip Verified | Poor customer service and staff lie to sell you seat upgrades. Announcement at the gate was offering seat upgrades. Upon enquiring I was told they were larger seats and a meal was provided. I was also told if I purchased the upgrade, the seat I had already paid for would be refunded by calling their 1-888-WestJet phone number. Wrong! All the seats on the plane were the same size. My $160 upgraded seat was actually narrower because the food tray was in the side of the seat. The “meal” was a mini muffin, 2 slices of cheese and 2 thin slices of apple. What a rip off!! When I phoned Westjet I was on hold for an hour and forty five minutes to be told it’s their policy they do not give refunds. I indicated my displeasure about being lied to about seat size and the refund. Was told my complaint would be escalated to a higher up who would call back within 24-48 hours. Four days later I get a call back and they say sorry no refunds allowed and the staff must have been confused about the larger seats because some planes do have larger seats. WestJet is just a money grab and will not get another cent out of me!

Not Verified | Was a fantastic flight to Cancun with WestJet Airlines. However on the way back there was no WiFi therefore there were no movies to watch. Would have been great to have known that prior to leaving Cancun so we could download a movie ourselves.

✅ Trip Verified | Vancouver to Toronto. No Veggie option, ran out of water in the toilet and the staff seemed to resent having to look after the customers. I am pretty sure I will not fly with these guys again.

✅ Trip Verified | Las Vegas to Thunder Bay. We (family of 4) were returning home from vacation when we were “randomly selected” and removed from our 9:00am flight and rescheduled for the gruelling overnight 11:15pm flight. We were not notified through email or the app of the change. Showed up at the airport at 6:00am and found out then. We were advised of our flight change and that we were not sitting together on the next flight even though we paid extra for seat assignments. WestJet offered no compensation whatsoever! And I had to take another day off work.

✅ Trip Verified | Toronto to Vancouver. I had to book short notice. So unpleasant sitting through 3 flights (Caribbean to Western Canada) with zero entertainment, no snacks and rude service. I was in an exceptionally bad mood given that I had to leave my support dog at home because I was unaware of their new policies and they offer no grace period although my documentation meets the content requirements they need. It "has to be on the new form", period. One positive is that the attendants on my flights were not screeching into the speaker.