WestJet Airlines

I chose the Plus service, partly for the extra leg room and partly because everything is included - no nickel and diming. I have used this before and been reasonably pleased with the benefits, mainly since earlier flights were not full in the Plus section. On these flights however, there wasn't an empty seat on the plane, either way and of course I had a very large "companion" in the middle seat. Really it did not feel much different from the regular economy, but at least I did not have to pay any extras. I note that Westjet are going to stop selling the middle seat. Too bad they haven't implemented that already. I was hoping for some level of improved comfort for the extra money, but really I was just crammed in like everyone else. Food is the same as regular economy, and nothing to get excited about: limp sandwiches and junk food snacks. Wine was drinkable. On the return flight, the aircraft had no seat back entertainment, instead they were renting out tablets (much like AC Rouge). This was, of course, free in Plus. Choices on the tablet were minimal. All things considered, this service is preferable to Air Canada, who do not offer a premium economy on this flight. Air Canada do have full Business Class, but at outrageous prices which I cannot charge to my clients.

My wife and I just returned home from our trip to Cancun, Mexico. Our airline was WestJet. Words cannot describe the great treatment we received from one of the flight attendants.

We were headed home from Vancouver Island, hoping to have two or three weeks of travel time to arrive back in Ontario. On June 2nd we heard from our youngest daughter that she had been admitted to hospital. We drove to our closest major centre for airline travel which was Calgary. We arrived at the ticketing agent at about 1.50 pm and the agent on hearing our situation took things in control, calling the gate to say that she was sending a passenger who needed to get on their flight that was boarding in 20 minutes. She processed my ticket, waved extra baggage costs and put me into a premium seat so I could disembark quickly. I made the flight and arrived home in time to talk to our daughter before the night was out. I/we will will definitely fly Westjet in the future.

Westjet consistently provides poor service. They oversell leaving passengers stranded. Their flights are often delayed because flight crew are over assigned. If the flight they are working inbound is delayed then the outbound flight is accordingly delayed. Happens all the time. I am a regular Delta long flight patron. Deltas relationship on domestic with Westjet has caused me to reassess that. I will redirect my long flight business away from Delta going forward.

My wife and I recently returned from Bahamas via Toronto to St. Johns Newfoundland. Flight 424 was scheduled to depart Toronto 8.10 pm on December 21st - arrive St. Johns 12.40 am on Dec. 22nd. Our departure time was delayed leaving Toronto until after 9.30 pm. 30 minutes before our scheduled landing in St. John's the pilot informed passengers that the plane had been diverted to Gander Airport and a further update would be provided at Gander. 10 minutes after landing (around 2am) the pilot announced that St. John's Airport was closed and that our plane was flying back to Toronto. After another wait of 10-15 minutes the steward came on the PA and asked the passengers for a show of hands as to those who wished to get off in Gander. There was no alternative offered in terms of how we were to get to our intended destination of St. John's no suggestion of assistance of any kind. The steward announced that passengers would be allowed to leave the plane in groups of 6. That we would all walk down a ramp onto a snow filled tarmac then search for our luggage. Once off the plane and inside the Airport there was not a WestJet representative to be seen. It was 4.40 am before I was able to get my wife and myself a taxi to the closest hotel. The next day we had to book a rental car to return home to St. Johns.

WestJet is a terrible disorganized inefficient airline. My family's short flights from Toronto to Quebec and back were both delayed for several hours without any logical reasons for the delays. Almost 12 hours before our return flight WestJet somehow already knew there would be what started out as an hour delay to what is now a 3 hour delay. The West Jet employees don't even seem to know why or they know and are giving us lame excuses such as the crew has flown too many hours and the weather is bad (other airline flights have no delays at the same airport). They tried to compensate us with a $10 airport food voucher but we would rather have our flight be on time so that we can go home!

Kelowna to Edmonton WS224 December 27 2013. Their customer service is matching that of their competition. Arrived at Kelowna airport 1 hour before flight. Queue was not long but slow. A customer service rep asked everyone in line their destination. Pretty much the 30 people in line said Edmonton she proceeded to tell the personell on the desks that everyone in line was destined for Edmonton. There was no effort made to rush people through to make flight. The attitude was "oh well" nothing we can do. At least 20 people missed their flight.

My husband and I were supposed to depart for Winnipeg at 9.05 pm however there was a half an hour delay. That was not an issue. We wanted to know when we should come back to the gate after grabbing a bite to eat. We waited at the counter for 10 minutes while we were being deliberately ignored by an entire West Jet crew who were joking around and talking with each other behind the counter. Finally a pilot approached us and did not have an answer for us. Being further ignored I decided to ask someone else (flight attendant). She was rude and short with me. I finally got to talk to the woman that the pilot suggested but she was even more rude. I could barely finish asking my one question because she was raising her voice over mine. I am not upset that no one had an answer for me I am upset with how we were treated and how we were spoken to. I cannot believe how difficult it was to ask 1 question and to receive a kind response. This will be the last time I fly with West Jet.

We were supposed to fly YYZ to LGA on Dec 22 2013 (WS 2010). We checked flight status before we left home - "on time". When we got to the gate it said delayed by 45 min. Then they said it's now cancelled. Called their 800 # and re-booked us on the 8.30pm flight - not too bad. We had to go down to arrivals to wait 40 minutes to retrieve the luggage we checked in. We went back up to departure went through immigration and security again but when we got to the gate for the 8.30pm flight it said cancelled again. Fed up we asked for a refund so we can try another airline. Air Canada and American were flying to LGA. But WestJet would only offer "credit" for future bookings.

A five hour flight to Cancun from Calgary passed by quickly. There were 4 channels of fairly new movies to choose from. A beverage and either pretzels or cookies were offered twice as well as a water "run". Staff was helpful and friendly. A very efficient check in at Calgary especially if you've printed off your boarding passes at home. Our luggage arrived always a good thing. Lots of families flying on this plane but no crying babies. It was still fairly expensive to fly. We booked in June and pre-booked ($) our seats.