Vueling Airlines

Flight from BCN-HAJ on 4th of May. Flight was delayed several times and finally cancelled in the afternoon. According to Vueling due to fog (which was there in the morning but had already cleared up until midday). No information or assistance from Vueling staff at all. Had to get back our already checked-in luggage which took another 1.5 hours. In the queue were approx. 1000 other people (several flights were cancelled that day by Vueling) and only 1 staff member from Vueling behind the counter. Could not help us at all. Next flight to Hanover with free seats could be offered only 3 (!) days later. So we also had to re-organize our flight home with another airline and spent one more night in Barcelona at our own cost. No offers from Vueling not even an excuse.

BCN to MXP. 'Boarding 17.50' the monitor at the gate said also an hour later. Nobody at the gate desk. Flight left more than hour late with no information or explanation let alone apologies. Normally would never fly a low- cost airline but this was the only option. I booked the best available seat at extra cost but received row 4. all rows have the same -virtually non-existing- leg space and with my 2 meter length I don't fit in these. Row 1 was empty even if I could not book it. Asked several staff if I can change but that was bluntly refused esp by the maitre de cabin who said I should have booked row 1 even after I explained that this was not available at the booking site of the airline. Never again Vueling.

I booked 14 seats from Cardiff to Alicante plus return in May 2105. I attempted to fill in the api form but it wouldn't save I was told that I could get my boarding passes at the airport when I checked in. On arrival at the airport I was told that we had to put our hand luggage in the hold and couldn't take on board I informed the staff that if I could have saved the api form and able to print out my boarding passes this wouldn't have been the case but it was totally ignored I felt that this was really unfair.

The flight from London to Barcelona was delayed by nearly three hours with no announcements or explanations. Airport customer service agent was very blasé about the whole thing - call the airline customer service. Well after 4 calls totalling 20 minutes I still didn't manage to speak to anyone. Irritatingly the flight departing an hour and 40 minutes later left an hour before mine. Gate staff were unhelpful and almost aggressive when questioned about the delay. To add insult to injury when we eventually arrived in Barcelona and were herded into buses we were held at the aircraft until the captain and crew had done there final checks switched off lights and locked the aircraft doors. Only when they got on the buses were any of them allowed to depart. As a consequence my pre-booked car rental was unavailable as the offices had shut some time earlier. All of this culminated in my not checking into my hotel until 04.30 in the morning! I will not be fooled into travelling Vueling again!

BCN-OSL on 4 May. First the screens informed us the flight was delayed by two hours. When we finally had boarded the FA informed us that the captain had gone over the working hours limit so we had to wait for another pilot and that it would take about one hour. After 1.5 hrs the new pilot had still not shown up. After another 30 minutes we were informed that the crew could not operate the flight and to leave the plane and wait by the gate for more information. Well we waited and waited and waited but to no avail. The lines at the customer "service" desk were horrendous. After waiting in line for more than an hour the one person at the desk didn't know anything and said we would just have to wait. It was now 6pm and we were suppose to leave 11.55 am. After another two hours wait we finally found out (after calling Vueling ourselves) that the flight was cancelled and to collect our luggage and go to the ticket Counter landside. Well to make a long story short - we spent 12 hours at the airport and they couldn't help us with anything. No food or drink no information and nobody knew anything when asked. We had to buy New tickets With another airline and pay for hotel accommodation ourselves. Vueling claimed it was due to weather after first blaming crew shortage and refused to compensate. I wouldn't travel with them again.

On the first flight the seat in front was broken and was reclined for the whole flight the passenger being unable to put it into the upright position. This placed me in discomfort and potential danger. The seat should have been taken out of service or the passenger moved to an empty seat of which there were several on the flight. The crew took no interest and shrugged and walked away. Again on the first flight the refreshment service was done in such a slapdash manner that neither I nor the other person in the row were asked if we wanted anything and when I tried to attract the attention of a crew member I was ignored. Now I come to the more serious matter regarding the BCN-MAD flight. I was travelling with hand baggage only as I was in a hurry to get to a meeting. I had one small piece well within the size and weight limitation. This was taken from me at the aircraft door on boarding to be placed in the hold as there was no space left in the overhead lockers due to an apparent lack of proper control of baggage volume for the passengers who boarded before. The Vueling employee who stopped me from boarding was rude and abrupt and not prepared to listen to any viewpoint. My bag contained a laptop two cellphones keys money passport and confidential and valuable papers. I had to remove all these and whilst I was doing so the employee was standing over me impatiently making remarks. Other airlines on which I travel regularly both in Europe and South Africa manage to control hand baggage in a more efficient manner and it is a long time since I have been treated so rudely and inefficiently by an airline. On arrival in MAD I had to wait for my baggage for 42 minutes after landing. The flight landed at 15.05 and the first bags were on the carousel at 15.47.

Took a flight from Barcelona to Zurich. The flight was a little bit late due to bad weather but no problem. They are very strict with luggage size rules so follow them. All in all I had a good flight. Everything was ok. Recommended. Do not be scared about negative reviews.

4 May 2015 Barcelona to Stockholm. 11 hour delay! Because of fog in the early morning there where delays and the flight could not leave at the planned time. We got information that the new estimated take off would be 13.45. After a short time told it was 15.15 instead. After that the time kept changing. The flight took off at 23.55! Vuelings own information desk had no information about anything. The queue to that information desk was very very long. It took about one hour to reach the desk. No information. No organisation. No compensation. No food. Never again!

Booked to fly back from Florence to Gatwick on 19th April. Chaos at airport did not get on flight although checked in and luggage tagged. Told to take luggage with us and return later for more information. Did not get on flight so had to stay another night. One member of my group given back her boarding pass and got on flight but having checked in luggage there was none when she arrived at Gatwick and waited days for its return. Flight was very empty so why could we all not board? Very poor communication from staff and no reason given for delay. Will not travel again with them as it seems they often leave luggage behind.

We took VY6206 from Florence to Gatwick on April 19th and I was charged extra baggage to the tune of €220 then they didn't put any bags on the plane yes not one bag for the entire flight. We were told over the loudspeaker inside the airport at Gatwick after we had got through customs. Clearly they would have made this decision in Florence and not one word of it until everyone was safely out of reach - pretty poor service!