Vueling Airlines

When we arrived in Palermo airport, our flight to Rome had been canceled (code-share flights with BA). No notice us at all. We suddenly lost the Rome bound airplane. We lost Japan bound for international flight of subsequent connections, even lost the Japan domestic connection flight. We had to purchase a new all airline ticket that day. This airline is really awful.

Vueling is the worst. I had a flight scheduled from Rome to Athens - with fear that it would be cancelled, I arrived 7 hours early so as to have notice and ability to buy an alternative flight. I stood in line for 1 hour to check in, and was told I was too early. Finally checked in 3 hours early, only to find a change in the gate departure time to 20:20 from 19:30. Nobody at the gate to answer questions. No staff arrived until 21:00 at which point we were all rushed onto a plane. We circled around the runway for about an hour, at which point returned to gate, were told some reason that we could no longer fly and told we would all fly at some point "tomorrow morning." I demanded a time as my entire vacation depended on me arriving by AM and was told we don't know. They did not know anything, not where the hotel was, not when the next flight would leave. I refused the hotel, am sleeping in the airport and have purchased an entirely new flight. This company should be put out of business for the way they treat people, their horrible ethics and dishonest conduct.

I promised myself never to fly again with Vueling the day they obliged my 85 years old mother to pay twice for the same piece of luggage (first she paid by internet getting no receipt and later also when checking in the bag at the airport) and other very bad previous experiences with the airline. However, I found a tempting offer to fly Bilbao to A Coruña at 0700 am to arrive 0805 am on 15/06/15. Weeks after having purchased the ticket Vueling sent our an email proposing me to fly Bilbao Barcelona at 0700am to connect for A Coruña at 1235 arriving 1420 pm. So I would be arriving A Coruña 6 hours 15 minutos later! It is a scandal. Their only comment: "Lo sentimos. Su vuelo ha cambiado". These are not chárter flights. They present themselves as a regular airline but later cancel flights as they like and you suffer the consequences. Nobody cared about the train tickets I couldn´t use and the time I lost waiting for the connecting flight. And a last treat onto my ass, I tried to book the seats free of charge but the airline proposed me to do it directly at the airport for which I had to be there at 0500 am or I risked not beeing accepted. Extremely high risk to flying with this airline!!

Vueling airlines is the worst airline I have traveled on. I flew from London to Rome, and from Rome to Paris. Both times the flight was late and extremely stressful. The first trip was 3 hours delayed. There were no representatives from Vueling to answer any questions. After the 3 hour delay, we boarded a plane. The passengers then sat on the plane for approximately 1 hour before an announcement said we were then de-boarding the plane. Again, no Vueling representatives would answer any questions. After De-boarding the flight, no one was there to help. If you asked a question you were yelled at or lied to. I had to fight to get on a flight out. Avoid Vueling at all costs.

The flight was delayed by approximately 1.25 hours. The unboarding of the previous flight was slow, especially since wheelchair assistance was not in place for a passenger. The ground crew was very relaxed, but never bother to apologize or communicate to the passengers the issues. In the meantime a very long queue to board - which seemed completely unnecessary, since boarding is by row - had developed. Once aboard, further delays and one of the staff members who was meant to assist with boarding was very aggressive. Language seemed to be the issue, and the flight staff was not able to communicate directions or provide assistance in English. What little English was used was very challenging to understand (announcements, etc.) Unprofessional. Uncomfortable. Late. Unapologetic to its customers. Will never fly this airline again.

One of my worst flight experiences (and trust me, I travel a lot). A long delay without any information to the travelers (we were waiting in line for check in for more than 40 minutes), and very little leg room between seats. I will never fly Vueling again.

Similar to other reviews, experienced delays at Rome airport (apparently this was due to a fire in terminal 3 a few weeks ago). We were delayed by 2 hours, which I could handle but the sheer lack of communication from Vueling was ridiculous. First we waited for our gate to be announced, the time for our flight to depart came and went whilst still waiting at the boards for our gate number. If a flight is delayed just announce that it is delayed! Then people can go and find a seat, get a drink and entertain themselves. When our gate was finally announced we had to stand in a queue for well over an hour on the premise that we were about to board. No announcements were made about our delay, but the Germanwings flight at the gate next to us were told frequently how long they were being delayed by. The lady at the gate told my boyfriend we were waiting for a bus, when a bus turned up we still waited for another 45 minutes. Standing at the gate. When we got on the flight there was no apology about the delay until we were about to land, gave a 20 euro voucher off next flight, would have much preferred a complementary drink during the flight, but no they want more money off you!

The worst airline, unless you place no value whatsoever on your time, do not fly Vueling under any circumstances. The tickets are "cheap" if your time and aggravation have no value. The two hour flight from London to Rome left an hour late, followed by a two hour wait for luggage. No one was available to answer questions or assist. Totally uncaring and incompetent. Never again.

Flight from Split, Croatia to Rome, Italy was delayed an hour. When we finally got on the plane, we sat on the tarmac for over an hour and a half. It was 30 degrees outside and much hotter inside. They would not let us off or turn on the air conditioning. They were nice enough to offer us a glass of water once every 45 minutes. Overall, our flight to Rome was delayed by about 3 hours.

We flew from Florence to Barcelona and Barcelona to Paris with no problems at all. The flight was 10 minutes late and they told us why it was late. The plane took off and landed smoothly. We had 2 checked in bags, they both arrived together with us. One of the bag was 23.4 Kg and they didn't fuss about it. I would fly on this airline again in the future.