Vueling Airlines

Another flight from Lisbon to Barcelona and back without any issues. The only thing diferent was the necessity of checking lugage. You have to use the regular check-in counters in Lisbon to drop your bags and is not much better in Barcelona - which defeats the main reason you use check-in online. No real issues with the staff or the seats, you get what you pay for.

They had no staff at the front counter when we arrived. After about an hour 2 reps showed up and then one of them left with no explanation and a whole line up of people. When I boarded the plane there was garbage on the seats. We then didn't leave until 20 minutes after our scheduled time because they allowed someone to board the plane with a large stroller and when it wouldn't fit in the carry on cabin, we had to be delayed so they could store it. We only had an hour transfer in Barcelona after this delay so I tried to talk to the attendants about possibly getting off the plane before the others so we could make our flight. They were extremely rude. Luckily we caught our flight but our baggage got lost somewhere en route.

Terrible airline with non existent customer service. Flew Barcelona to London a week ago and they lost my luggage. I have tried calling and emailing but no one seems interested in finding it. They just tell me it cannot be traced and haven't even apologised.

Customer service non existent, ground staff at destination rude and unwilling to help. We booked on Iberia, but found ourselves on Vueling as they code share with Iberia. The trip got off to a good start as the ground staff at Gatwick were competent and booked us in. From there everything went downhill, cabin crew provided very little information during the flight and just seemed to be there because they had to be. Once we landed we were kept on the aircraft for over 30 mins after the doors were opened without any explanation. Eventually once inside the terminal in took about 2hrs for the luggage to arrive and still no explanation/information from the ground staff. When we finally got our luggage we went to see the Vueling desk at the terminal, staff at the airport were very rude .

It's cheap but never again. It may have also been due to the set-up at the airport. There were no signs or attendants to ask where to check-in. There were two separate, long lines to check-in. The representatives checking in customers at the desk were very slow. We arrived at the airport 3.5 hours prior to check-in yet were still afraid to miss our flight. Suddenly a new line would open up for people who had a flight whose gate was closing soon. People would just cut and shove each other in line out of confusion. There was no control; just pure chaos. When customers would try to ask attendants where they need to go, they would answer rudely and condescendingly. Now on the plane, I had a party of 5 people and only 1 of us had a cabin bag. We placed the cabin bag on the top of the seat in the designated compartment which fitted and was able to close easily. The stewardess comes over tries to move the bag when it was already fitted and rudely attempts to shove and move my bag rows away from me when no one else needed to put their bag up. She was so rude to me. We were not provided any beverages or snacks, even water. Stay away from Vueling Airlines.

First flight 2 hrs late, second flight cancelled, third flight so far delayed - after fourth (if I make the connection) will never use them again. Savings not worth aggravation - and not helped by website that is useless half the time.

Rarely do we have any problems on a Vueling flight, and this was no exception. Easy check in, not too far to walk at BCN, and speedy boarding with on time departure. Seats are on a par with pretty much any European low cost carrier or one of the legacy airlines' economy offerings these days. Incredibly quick baggage arrival at A Coruna, though, to be fair we were the only plane in! Prices/quality of food and drink on board seem better than the likes of Ryanair, though just one observation, why on a 80 minute flight, at lunch time do the cabin crew sit and talk amongst themselves at the back for 40 mins, rather than getting the trolley out to feed hungry/thirsty mouths? Overall, Vueling continue to offer a good product, with the advantage of a choice of fares, dependant on whether you want a checked bag, chosen seat etc.

Obviously this is a low fare airline, which means we didn't expect much from their service quality, or the flight comfort. But the thing that was extra irritating is the in-flight safety announcements. In two languages, on and on and on until we landed. If the flight was under 1hour, it felt like 45 mins of it we listened to the announcements. And when we weren't, there was a background music!

EDI to BCN on 18th June and BCN to EDI on the 27th. Excellent fare with Vueling. Flight left on time. Lovely crew and free choice of drinks and food from the menu. Return flight from Barcelona includes priority check in, fast track security, access to business lounge and priority boarding. Drink before take off and unlimited free food and drink during the flight and arrived on time. Can't really fault the service and was concerned about flying with Vueling due to previous bad reviews. Already booked up for another flight to Barcelona in September. Very impressed!

Booking was easy and transparent, paid 168€ for Barcelona-Malaga return. I bought Optima fare which gives 23k hold luggage and seat selection. Later added sports equipment for reasonable charge. Printed boarding passes at home. Friendly and fast baggage drop-off. Boarding was on time, planes had clean interior and were in good condition, no duct tape noted. Departures within booked times, arrivals on time or 10' earlier. FAs friendly, professional and smiling. Seat pitch tight but it was expected. Inflight magazine was interesting. Did not buy anything from BOB but prices seemed comparable with other companies. Luggage delivered in reasonable times at both airports.