Vueling Airlines

Sitting here right now, the flight is already 2 hours delayed, its been techno and rave in the speakers since we boarded, which is great when everyone is trying to find your reserved seat which is already occupied, and after an hour here, still no info to why we still on the ground. At least drinks and food is being handed out before we even take off, so its going to be an intresting lift-off. The whole plane smells. I'm happy I dont have any connecting flights from Barcelona.

The online booking went fine, on the completion I was informed I'd receive 2 emails. I received 1 with a booking reference only. This was the first time I'd not been able to physically download a ticket with my booking or check in online - which worried me. I gave the benefit of the doubt and waited until closer to the flight to see if the second email arrived. It didn't. At this point I thought if I set an account up online I may be able to view the ticket online and print it. I filled in the details online, was sent an email with a link in to complete the set up. Clicking the link did nothing. So, I revisited the site and attempted to use the details I had just used to log in. An error message something along the lines of 'account has not been recognised' was my reply. So, I attempted to sign up again. 'These details already have an active account' was my reply... So, I tried resetting my password, which I immediately got sent through to my email I'd registered. I then tried to log in again, 'the details you entered are not correct'. After a few attempts at this, I gave up. I tried calling the telephone number from the website, a premium rate number. After ringing 3 times and being hung up on by the automated service after 2 minutes I gave up. I sent a message through the ask a question link on the site. Within 24 hours I received an answer saying 'We're very busy currently and it may take longer than usual to get a reply' That was over 2 weeks ago now. I've flown there had a holiday and flown back since. We went to the airport not knowing if just the booking reference would be enough to get on board. Luckily, it was. The day we came home we arrived with more than ample time before the flight to get checked in etc. Upon arrival we were met with large queues, considering the majority of the check in gates are for them it amazed me, especially at a time when usually online booking can be done with other airlines so easily. The airport has an online check in set up inside so I thought I'd do this to dodge the queues. 2 terminals were switched off with some sort of fault. the third was on, I logged my details the flight details came up all was running smoothly and then, it crashed. After 70 minutes of waiting in line, we were told that our flight had a separate checking in gate around the other side of the main checking in gates and that the agent couldn't check us in. Nowhere had it been made clear that this would be the case. No notes on booking reference forms, no tickets (obviously by this point) nothing - after finding the desk that was relevant to us we then waited a further 30 minutes to get to the front of this queue. The checking in lady sadly had issues with her printer which delayed us further. By the time we got through security passport control and found the gate our flight was going from, we had a few minutes to quickly find a few presents from duty free but couldn't grab a bite to eat as we had planned.

I was one of the passengers thrown off the Vueling flight on July 10th from Florence to Gatwick. We were selected by Vueling and assured by staff boarding the plane that we would be getting on a another plane and that we would get home "tonight". We had to pick up our bags and go back upstairs to wait with the other passengers who had been denied check in. When I arrived upstairs to re-check in chaos ensued where there was no plane to help out nearly 50 passengers who were stranded in Florence and no available flights out. In the end I had to fight with 6 other passengers to get a bus to Bologna, a flight to Barcelona and spend the night in the airport, to get a flight back to Gatwick on Saturday morning. Whilst food was on offer it was too late everywhere to get a proper meal, and no time. Hotels were similarly not an option. This was my return holiday flight that actually left me in a more exhausted state than I went to Italy. I should say that I travelled with Vueling once before about 10 years ago, Barcelona to Brussels for work. They lost my suitcase and it was never found again. This was my second experience with them, there will not be a third. The only reason I gave them a second chance is becuase I normally fly BA and I had hoped that they would have improved their standards.

Flight delayed 4 hours. No Vueling representative present at airport to explain why. Was also put on 'Standby' as they overbook each flight by 10% and as we were last to check in they moved us to a later flight as our original flight was full.

Flight delayed 4 hours. No Vueling representative present at airport to explain why. Was also put on 'Standby' as they overbook each flight by 10% and as we were last to check in they moved us to a later flight as our original flight was full.

Flight went very smoothly. No issues with check-in and flight departed and arrived on schedule, along with our luggage. Check-in staff and flight attendants were friendly. I expected a no-frills flight. Only complaint was that the departure time was changed at some point after booking without notification from 6.30 am to 5.30 am and I did not discover until I went to print our boarding passes a few weeks before the trip. But, still worth it considering the low-cost 60 euro/ticket cost for the non-stop flight, which included assigned seating and 1 check-in bag. I'd fly with Vueling again.

I was on the same Flight as the last reviewer. What makes it worse is that a decision had apparently been made to leave or the passenger luggage behind. No explanation has been given to me. No efforts made to meet us at LGW (we were kept in bag claim for 45 mins awaiting our luggage). Help Desk does not answer and as of writing this, the lost luggage dept have no idea when they are going to deliver the luggage.

We had to wait for over an hour to board the flight without any explanation from the staff. Vueling then threw passengers off the flight list because there was too much weight in the aircraft. Upon arriving at London Gatwick we discovered Vueling hadn't even sent any of the luggage, it had been kept in FLorence without telling any of the passengers. This has happened twice in the last few months and last time it took four days to get my luggage back. I travel to Florence for work every 6 weeks and I will not be using Vueling again, I will use BA into City airport.

I booked several trips thru Europe with Vueling. The first leg was on July 1st 2015, starting from Orly Paris to Prague on 9.55am flight, arriving Rome at 12.00pm with a connection to Prague at 1.00pm. We arrived at the Airport 2 hours ahead of the flight time to find extremely long lines. Vueling process all flights thru a single line. We made it thru the line 7 minutes ahead of the departure time. As they checked our luggage and processed our boarding passes they advised us that there was no flight that day to Fiumicino airport where we have our connecting flight, but that it was diverted to Ciampino. Told we can pick up our luggage there and connect to our flight to Prague. The flight left 30 minutes late, arriving in Ciampino at 12.30. Transportation between the two airports is a bus that leaves every 15 minutes after the hour and the travel time is about 30 minutes. It was impossible to make the connection. Since the flight was scheduled to Flumicino our bags were labeled to that airport. We tried to pick up the luggage at Ciampino to find only one bag delivered and the other one lost. We took a taxi to Fiumicino hoping there may be a later flight to Prague, to find out Vueling has only the 1pm flight. We had to wait in a line for four hours to talk to a rude agent, that advised us that they would put us in a hotel and provide transportation to and from the hotel. We headed to the airport the next morning at 9am to catch 1pm flight. After 30 minutes in line we were advised that the flight was delayed to 4.30. Since I had the time at the airport, I went to Vueling lost and found, and fortunately I located the bag. While waiting for 4.30 departure, Vueling announced that the flight time was changed to 2.30 pm! We hurried to the gate to catch the 2nd bus transporting passengers to the plane. We waited in the bus for half an hour before they told us that the flight time had been delayed again to 5.40pm. The second boarding at 5.10 was manual since all the electronic boarding passes were collected the first time. In short this low cost airline, made us spend 36 hours connecting in Rome rather than 1 hour.

Terrible service! Our return took two days. Our first flight was overbooked and they printed the wrong paperwork. We were forced to spend the night in Madrid where they gave us one meal for a 24 hour delay. After our last flight didn't work out it took 3 hours in the airport to get new tickets and a hotel lined out.