Vueling Airlines

✅ Trip Verified | I bought a one way multi leg flight ticket with Vueling from Malaga to Barcelona and from Barcelona to Geneva. I brought a backpack with me as hand luggage and, despite it fitted in the basket for luggage to be put under your seat, they asked me to pay 60 EUR x 2 legs = 120 EUR as according to them it did not fit well in the basket. I refused to pay and I had to book another flight. I would advise other travelers from Vueling with hand luggage who believe that they should not pay for their hand luggage to get on board as soon as possible. Why? Because it Vueling staff get abusive, there would be many witnesses who can also record with their mobile phones what is happening. Also if they get abusive and start discussing with a passenger, then the flight would delay because of them. Otherwise, if you are boarding the last one like me, they can just ask you to pay any amount even if your hand luggage fits the required measurements.

✅ Trip Verified |   This was a seamless experience, from booking to the actual trip. Booking was easy and the costs transparent. So were the baggage rules. Downloading boarding passes easy and so was the actual check-in (using the app). Boarding in Santiago was smooth, no delays and no unnecessary wating (excpet 15 minutws to due traffic control restrictions). The plane was seemingly new and modern with wi-fi and Usb charging. The seats were not reclining and rather tight spacewize as most budget airlines but for a short flight it was no issue. Good selection of food and beverages. All in all, highly a very nice experience and highly recommene

✅ Trip Verified |   Our family has purchased the flight Barcelona-Munich. We have purchased extra luggage for 15 kg. On the day of the flight, we made the check-in online and arrived at the airport. We have passed successfully all security gates. In the line for the boarding, the staff approached us and said that we needed to pay an extra 60 EUR for our luggage. They said that we purchased the check-on luggage that we didn't bring for check-in in time and to bring it on board we had to pay. Qe had no information that the company treated 15 kg cabin luggage as Check-in luggage.During online check-in nothing mentioned that we have to drop off check-in luggage. The size of our luggage was within the cabin size (55x40x20). They hide information from customers to be able to charge fees at the moment customers have no options.

Not Verified | Our family of six were to fly out of Morocco to Rome. 12 hours before the flight we checked on line to confirm our flight details. It had been canceled and we had not been notified. They told us they would provide us a flight 4 days later. No accommodations were offered. We chose another airline that would take us the next day if we could take a train to Casablanca. We have tried to get reimbursed the dollars we are out but Veuling has zero customer service. So disappointed. We will not fly with them again.

Not Verified | I have used Vueling for many different trips and have never had an issue. However, recently my flight was cancelled and rescheduled for the next day. Vueling did pay for the hotel, however, the passengers were instructed to find their own transportation, pay themselves, and ask for reimbursement. I followed these instructions, paid for my taxis, saved the receipts and asked for my reimbursement. Vueling has made every effort possible to avoid compensating me for these taxi fees (which totaled to be 100 euros). It has been over a month since, with multiple calls to Vueling and Iberia, but I have concluded that they will not pay me back and that I have wasted my time. Vueling is a good low budget option, however, if a flight cancellation happens and you must incur your own expenses, they will not compensate you and will make every possible effort to deflect any attempt at a claim that you may have. It is very disappointing because I do like the airline, but I must accept that any mistake or delay that comes from the airline, the costs will fall on the customers.

✅ Trip Verified | Vueling: Terrible customer service! I am appalled by the treatment we received from Vueling Airlines following the loss of our suitcase on our recent flight. Not only was the suitcase never delivered, but their customer service refused to process the file and compensate us, claiming otherwise! We have followed all procedures and provided all necessary information, but Vueling continues to deny its responsibilities. This is unacceptable! I call for transparency and accountability from Vueling. If you have had a similar experience with this company, share it in the comments. It is time for consumers to be heard and for measures to be taken to improve this company's customer service. | Vueling: Un service client déplorable ! Je suis consternée par le traitement que nous avons reçu de la part de Vueling Airlines suite à la perte de notre valise lors de notre récent vol. Non seulement la valise n'a jamais été livrée, mais leur service client refuse de traiter le dossier et de nous indemniser en prétendant le contraire ! Nous avons suivi toutes les procédures et fourni toutes les informations nécessaires, mais Vueling persiste à nier ses responsabilités. C'est inacceptable ! J'appelle à la transparence et à la responsabilité de la part de Vueling. Si vous avez vécu une expérience similaire avec cette compagnie, partagez-la dans les commentaires. Il est temps que les consommateurs soient entendus et que des mesures soient prises pour améliorer le service à la clientèle de cette compagnie.

✅ Trip Verified | Very disappointed with this Airline. I'll never book again and will advise the customers not to book with Vueling. There is a lot of hidden cost when you check in at the airport. When tried to check-in online, it won't accept any of my details and it advise to check at the desk. I've been charged £280 for 4 hand luggage which most Airlines don't charge and we were 6 of us. Normally hand baggage is free and you pay only for big luggages. There were less than 5kg in each hand luggage. Vueling is a RIP off company. Staff are rude and useless.

✅ Trip Verified | Booked a short one-way flight from Barcelona to Bilbao. Our incompetent pilot made TWO botched attempts at landing and was unable to do, blaming the weather. However, according to arrivals data from the Bilbao airport, several other flights landed just fine within a few minutes of when our flight's incompetent or impaired pilot could not do so. I think the BIO Tower wisely refused to give him a THIRD try at endangering the lives of passengers and he had to turn the plane around and return back to BCN. I then had to take a grueling 7 hr bus ride to get to Bilbao 9.5 hrs later than scheduled. I emailed Vueling demanding a refund, and got an automated reply stating, "We confirm that we have received your message. We have taken note of your comments and we have forwarded them to the relevant department to take the appropriate measures." It's been a MONTH since then and no other response. I tried calling their "Customer Service" line in Spain - they have NO toll-free or USA phone number, so it will cost you - only to get endlessly looped in their automated phone system multiple times, or told "Please hold for an agent." and then their system would immediately drop the call. Reading other reviews here and elsewhere, it is apparently Vueling's policy to simply play dead and keep your money. Don't risk your life booking a Vueling flight like I think I did on the THREE landing attempts of this first and last ever Vueling flight I took.

Not Verified | My flight on ITA Airlines was 35 minutes late. Didn't think much of it since we had 2 hours until our flight on Vueling. By the time we got our bags from ITA and then went to the Check In Counter for Vueling, we missed their cutoff of 50 minutes before departure. (I have never encountered that in the 50 plus years that I have been taking air flights.) We had 40 minutes to get on the flight but the Check In person would not help us. It was repeated several times that we were late and there was nothing to be done. We then had to find an airline that could get us to our destination that day. Cost us $1000 plus. When we returned to the states, we started to file with our travel insurance firm. My wife and I both called Vueling "Customer Service, looking for statement that we were denied entry onto the flight. I was disconnected from the phone call 7 times. The people in their "Customer Service" are the most rude people that I have ever encountered in my life. (BTW that is a very long time. I'm 76 years old.) I will never use that low cost airline again. So, my fellows travelers, beware!

✅ Trip Verified | Nothing to say, it was a perfect flight. Just before boarding (I’m megavolotea), we have to wait 1h without seat, even though the plane was not there yet! Maybe Volotea should give more attention to megavolotea.