Vueling Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1247 reviews
3/10
4 star Skytrax Rating
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1/10

"never use them again"

(Spain)

Trip Verified | Arrived at check-in passports and boarding pass on hand to be told (no explanation) that our booking had been cancelled. Forced to rebook (exactly same seats) for more than double the original cost. All attempts to contact vueling lead to the same dead end , they got your money and don't intend to refund it no matter what. These people are worse than criminals as far as I am concerned. I will never use them again, I would rather walk.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Santiago
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



14th October 2024 : Vueling Airlines response

Hola Anthony. We are sorry that your experience was not positive and did not go as planned. Thank you for taking the time to share feedback and we are keen to ensure that your concerns are properly managed. We have located your booking and have verified that the refund was processed by bank transfer on October 9th. You will receive it within the next few days. We remain at your disposal through all our customer service channels, including social networks in case you need any further clarification. We hope that on your next flight we can live up to your expectations. Greetings, Vueling Team.

1/10

“Customer service is inefficient”

(United Kingdom)

Not Verified | Worst Airline! Always delays, no expalanation only delays. I missed my connection flight and the only thing the said was : “sorry”. Customer service is inefficient. No help from them. Vueling never again! It’s a shame is part of British Airways group.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIbiza to London via Barcelona
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Extremely rude staff"

(Germany)

Not Verified | Extremely rude staff, very unprofessional. They made us pay 60 Euros for the luggages that fit into the box. And because we had a connection, they made us pay double. All together 240 Euros. As a customer you don’t have any rights with this company. Both flights had significant delays. Although they have very bad reviews, they just don’t care. I would advise choosing any other company if possible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMenorca to Berlin via Barcelona
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“strongly advise against choosing Vueling”

(United States)

Not Verified | I strongly advise against choosing Vueling for your next flight in Europe. In my experience, it is the worst airline I have ever flown with. They do not provide any notification of changes to flight times or gate assignments. "Preferred boarding" is a waste of money, as it does not actually exist. Additionally, paying for in-cabin carry-on is pointless, as there is no space available. The service people at the check-in counter are unhelpful and provide little assistance.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteNice to Barcelona
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"have to pay 60 euro for each bag"

(Canada)

Trip Verified | We have three carry bag which we always used in plane never have problem with the size of 43cm*32cm*17cm which fit under seat. When we reached airport the lady who working for Vueling said you have to pay 60 euro for each bag, we ask her measuring tape or anything she said she do not have anything. i believe we are get targeted to pay extra money. I complain to customer service they do not did nothing. I asked them where i can complain about their airline three times they even not reply back so surprise
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Athens
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"offers me $50 compensation"

(United States)

Trip Verified | Destroyed my checked luggage by running it over with a truck before putting what was left of it on the luggage carousel. All reflected in the report and the incident was called to Nice airport luggage service before even releasing the luggage in my custody. Now Vueling offers me $50 compensation when my bag alone costs over $500 and was purchased 1 week prior to that trip, was brand new. Also the damaged contents, some of them lost on tarmac after the bag got run over by a truck.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarcelona to Nice
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"impossible to reach a live person"

(Germany)

Not Verified | The whole thing already started before the flight. Booking and preparation all online and easy, but you can't make any changes after you book something, once they took your money, they don't give it back. I had added a checked in bag, but did not need it, which I indicated already before the flight. They don't reimbursed me for it. It's was 100€. Everything is done over AI almost impossible to reach a live person, which can't do anything for you. Unfortunately that's a 0 for me.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteHamburg to Barcelona
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a typical low cost airline"

(Greece)

Trip Verified | In Athens you can not web-check-in. You can bid for 1st row or the following 3 rows with extra leg room. Getting extra leg seat gets you priority boarding. Wifi was not operating. Plane arrived with 30 minutes delay. Cabin was not clean. Crew was indifferent to me. It is a typical low cost airline
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Barcelona
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

”unconscionable conduct from Vueling”

(Australia)

Trip Verified | We bought tickets from the Vueling website and arrived at the check-in only to be told our tickets have been cancelled and that we would have to book another flight. We got no notification of the cancellation via email or SMS. The best we could do is book another flight several hours later which was significantly more expensive. So their mistake forced us to provide them even more money to be able to continue our scheduled travels. Update: After filing a complaint, Vueling responded that them cancelling our flights was 'beyond our control' and 'As it was an extraordinary circumstance, which we were not able to avoid despite putting all reasonable measures in place, in accordance with Article 5.3 of Regulation (EC) No 261/2004 of the European Parliament, and with the case law of the Court of Justice of the European Communities, you are not entitled to any form of compensation.' On a subsequent flight with Vueling, we were delayed an hour checking into the airport because their automated check-in machine seemingly wasn't working for anybody. At least we were allowed onto the plane this time. However, we had to wait almost another 2 hours in the plane while it was being repaired on the runway. Out of three of our journeys with Vueling, two of them we experienced issues. Further, they seem completely shameless in not correcting their own mistakes. Absolutely unconscionable conduct from Vueling, avoid.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan to Barcelona
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wouldn’t let us on"

(United Kingdom)

Not Verified | Just shocking, flight from Barcelona to Venice overbooked and wouldn’t let us on. 1 hour 45 minutes to queue for customer services, to be told it was our fault. Had to pay extra to fly 5 hours later, and they even charged us 60 euros for a bag that was booked on the earlier flight. I’ve been flying 36 years and my worst ever experience!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Venice via Barcelona
Date FlownMay 2024
Ground Service 12345
Value For Money 12345
no