"never use them again"
A Bavin (Spain)
✅ Trip Verified | Arrived at check-in passports and boarding pass on hand to be told (no explanation) that our booking had been cancelled. Forced to rebook (exactly same seats) for more than double the original cost. All attempts to contact vueling lead to the same dead end , they got your money and don't intend to refund it no matter what. These people are worse than criminals as far as I am concerned. I will never use them again, I would rather walk.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Barcelona to Santiago |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
14th October 2024 : Vueling Airlines response
Hola Anthony. We are sorry that your experience was not positive and did not go as planned. Thank you for taking the time to share feedback and we are keen to ensure that your concerns are properly managed. We have located your booking and have verified that the refund was processed by bank transfer on October 9th. You will receive it within the next few days. We remain at your disposal through all our customer service channels, including social networks in case you need any further clarification. We hope that on your next flight we can live up to your expectations. Greetings, Vueling Team.
“Customer service is inefficient”
Matteo Tessaro (United Kingdom)
Not Verified | Worst Airline! Always delays, no expalanation only delays. I missed my connection flight and the only thing the said was : “sorry”. Customer service is inefficient. No help from them. Vueling never again! It’s a shame is part of British Airways group.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ibiza to London via Barcelona |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Extremely rude staff"
Patricia Fair (Germany)
Not Verified | Extremely rude staff, very unprofessional. They made us pay 60 Euros for the luggages that fit into the box. And because we had a connection, they made us pay double. All together 240 Euros. As a customer you don’t have any rights with this company. Both flights had significant delays. Although they have very bad reviews, they just don’t care. I would advise choosing any other company if possible.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Menorca to Berlin via Barcelona |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“strongly advise against choosing Vueling”
Martha Sevcik (United States)
Not Verified | I strongly advise against choosing Vueling for your next flight in Europe. In my experience, it is the worst airline I have ever flown with. They do not provide any notification of changes to flight times or gate assignments. "Preferred boarding" is a waste of money, as it does not actually exist. Additionally, paying for in-cabin carry-on is pointless, as there is no space available. The service people at the check-in counter are unhelpful and provide little assistance.
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | First Class |
Route | Nice to Barcelona |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"have to pay 60 euro for each bag"
M Kashani (Canada)
✅ Trip Verified | We have three carry bag which we always used in plane never have problem with the size of 43cm*32cm*17cm which fit under seat. When we reached airport the lady who working for Vueling said you have to pay 60 euro for each bag, we ask her measuring tape or anything she said she do not have anything. i believe we are get targeted to pay extra money. I complain to customer service they do not did nothing. I asked them where i can complain about their airline three times they even not reply back so surprise
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Barcelona to Athens |
Date Flown | July 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"offers me $50 compensation"
E Garner (United States)
✅ Trip Verified | Destroyed my checked luggage by running it over with a truck before putting what was left of it on the luggage carousel. All reflected in the report and the incident was called to Nice airport luggage service before even releasing the luggage in my custody. Now Vueling offers me $50 compensation when my bag alone costs over $500 and was purchased 1 week prior to that trip, was brand new. Also the damaged contents, some of them lost on tarmac after the bag got run over by a truck.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Barcelona to Nice |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"impossible to reach a live person"
C Werner (Germany)
Not Verified | The whole thing already started before the flight. Booking and preparation all online and easy, but you can't make any changes after you book something, once they took your money, they don't give it back. I had added a checked in bag, but did not need it, which I indicated already before the flight. They don't reimbursed me for it. It's was 100€. Everything is done over AI almost impossible to reach a live person, which can't do anything for you. Unfortunately that's a 0 for me.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Hamburg to Barcelona |
Date Flown | July 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a typical low cost airline"
Georgios Vrontos (Greece)
✅ Trip Verified | In Athens you can not web-check-in. You can bid for 1st row or the following 3 rows with extra leg room. Getting extra leg seat gets you priority boarding. Wifi was not operating. Plane arrived with 30 minutes delay. Cabin was not clean. Crew was indifferent to me. It is a typical low cost airline
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Athens to Barcelona |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
”unconscionable conduct from Vueling”
D Vincent (Australia)
✅ Trip Verified | We bought tickets from the Vueling website and arrived at the check-in only to be told our tickets have been cancelled and that we would have to book another flight. We got no notification of the cancellation via email or SMS. The best we could do is book another flight several hours later which was significantly more expensive. So their mistake forced us to provide them even more money to be able to continue our scheduled travels. Update: After filing a complaint, Vueling responded that them cancelling our flights was 'beyond our control' and 'As it was an extraordinary circumstance, which we were not able to avoid despite putting all reasonable measures in place, in accordance with Article 5.3 of Regulation (EC) No 261/2004 of the European Parliament, and with the case law of the Court of Justice of the European Communities, you are not entitled to any form of compensation.' On a subsequent flight with Vueling, we were delayed an hour checking into the airport because their automated check-in machine seemingly wasn't working for anybody. At least we were allowed onto the plane this time. However, we had to wait almost another 2 hours in the plane while it was being repaired on the runway. Out of three of our journeys with Vueling, two of them we experienced issues. Further, they seem completely shameless in not correcting their own mistakes. Absolutely unconscionable conduct from Vueling, avoid.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Milan to Barcelona |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"wouldn’t let us on"
Darren Lince (United Kingdom)
Not Verified | Just shocking, flight from Barcelona to Venice overbooked and wouldn’t let us on. 1 hour 45 minutes to queue for customer services, to be told it was our fault. Had to pay extra to fly 5 hours later, and they even charged us 60 euros for a bag that was booked on the earlier flight. I’ve been flying 36 years and my worst ever experience!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Manchester to Venice via Barcelona |
Date Flown | May 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |