✅ Trip Verified
| I live in Brazil and I am Brazilian. In January 2020 I bought four international tickets from Rio de Janeiro, Brazil, to Madrid, Spain to fly in July 2020. And my plans were to travel within Spain to the balearic islands. So, in February 1st 2020, I bought four tickets with Vueling Airlines to fly from Menorca (MAH) to Barcelona (BCN) on July 22nd 2020. In February the situation of the Covi19 pandemia was not significant yet and nobody knew for sure what would happen then. Unfortunately the situation escalated worldwide in the next few months, with Spain being severely affected and then Brazil, where I live, also being severely affected. Long story short, my flight out of Brazil to Spain was cancelled and I, as a Brazilian citizen, am not allowed to enter Europe, according to the European Union decision, until (at least) August 1st 2020. I have proof of the cancellation of my international flight. But Vueling Airlines has not cancelled my internal flight from Menorca to Barcelona, as the Covid19 situation in Spain seems to be better and the country is back open to a few nationalities (Brazil is not included though!). So, I contacted Vueling Airlines to try to get a voucher with the credit for this internal flight I have bought, as I will not be able to fly because I am not allowed to enter Europe. Please note that Vueling is being flexible with a lot of its customers and offering vouchers with credit and the possibility to reschedule their flights for free. But the response from Vueling for my case is that they will not issue me a voucher with the credit for this flight and the only possibility I have to reschedule my flight is to PAY a fee. I think this is absurd! I am not allowed to get into Spain! And I don't know when I will be! Besides that, I was travelling with my husband and 2 sons, who will be back in school as of August, so I don't know when we will be able to take this trip again. It does not make sense to pay to reschedule everytime! Vueling does not care for customer satisfaction at all! They are being very unreasonable with my case! I am not in Spain because I am not allowed to be there! I would have never bought this ticket with Vueling if I knew i would not be able to enter Spain to fly! I am not crazy to throw money away! I am very disappointed and frustrated with Vueling! Terrible airline!