Vueling Airlines

✅ Trip Verified | Nothing to say, it was a perfect flight. Just before boarding (I’m megavolotea), we have to wait 1h without seat, even though the plane was not there yet! Maybe Volotea should give more attention to megavolotea.

✅ Trip Verified | On 27th October 2023, I used the services of Vueling for a flight from Santiago De Compostela to London Gatwick airport. The website for booking the flight is very clear and easy to use. I found the price to be reasonable but not cheap. I arrived at Santiago airport an extra hour ahead of the recommended time and was wise to do so. Vueling only had 1 person on the check-in desk when I used the service to drop off my bag. The staff member was friendly and informative. Boarding was managed in a very efficient manner but I noted that the staff failed to assist a family traveling with a very disabled child. The parents had to ask several times for help and were left to their own devices. There was a very slight delay in departure this had no impact at all on the arrival of the flight. The service provided was very friendly and efficient during the flight. I did not use the wifi so I cannot comment on that. I bought a drink and snack from the trolley service and had a most favourable impression of the hardworking crew. Disembarkation was very managed on a row by row basis. This is a logical and very fair way to manage the process. I wish more airlines enforced this rule! All of the crew were visible during the flight and offered a very good level of service. Vueling impressed me! I would certainly fly with them again.

✅ Trip Verified | Vueling came as a most pleasant surprise! I booked a Vueling flight to travel from Seville to Santiago De Compostela on 26th October 2023. When I arrived at Seville airport, I encountered an incredibly long queue for check-in. There was no separate bag-drop which was curious as I had already checked-in online. Several destinations were served by the same check-in desks with at one stage only 2 desks open. There was so much luggage that the staff had to stop the queue until the luggage was cleared. The check-in staff were very friendly and helpful, full credit to them given the volume of passengers they were coping with. I shall add that I allowed myself 1 extra hour for this process above the recommended time on the Vueling ticket. Boarding was smooth and well managed by firm uniformed staff who tried to enforce a sensible “by group” process. The cabin-crew gave each passenger a warm welcome and I saw 2 very proactive staff assisting an elderly gentleman and a young woman with a disabled child. Catering was provided from a “to purchase” trolley service. The cabin crew spoke several languages and appeared to be highly professional and very well turned out in smart uniforms. Clear announcements were made in Spanish and in English. The captain greeted the passengers too and the entire flight felt very civilized and professional. The safety procedure was taken very seriously indeed and this was reflected when disembarking as a row by row process was again imposed and done so in a thorough manner. The flight arrived on-time and bags were delivered promptly. I was impressed with this service on a relatively short domestic flight within Spain. I did not use the WIFI but saw an adjacent passenger do so. I would certainly use this company again.

✅ Trip Verified | The worst airline I've travelled with. No punctuality, my flight from Cairo to Madrid were delayed for almost an hour without the guys at the boarding gate saying nothing. In Madrid we were in the shuttle bus for 25 min before driving to the plane. Again not a word! Now my flight to Barcelona is delayed for 2 hours. I am afraid my next flight to Stockholm is going to be delayed because i have a meeting directly after i land at Arlanda Airport. “Never count on us” should be their logo.

Not Verified | Horrible flight company. Canceled our flight 3 times. Made us come to the airport although they knew they were not going to depart. The plane wasn't even in the airport. Didn't give us refund, didn't pay the delay costs (stay and food). No one to talk to and in the end cancelled the flight entirely leaving us with no flight. I will never fly again with Vueling Airlines. I recommend you to buy a ticket from a different airline.

✅ Trip Verified | My flight from London Gatwick to Banjul via Barcelona on Friday 18 August was delayed. There was no communication between the relevant agencies that the flight from London to Barcelona would be delayed and for transit passengers like myself going to Banjul would be late in boarding because of the late arrival of the London flight. I was almost turned away from the boarding gate because the Vueling officials at the gate were not aware that there were transit passengers like myself who were late because of the delayed departure from London. Eventually, I boarded following a conversation between the officials at the gate and the cabin crew. On arrival in Banjul, my luggage had not arrived at the Airport. My luggage eventually arrived a week later with no prior communication from Vueling. Even on their website my luggage was reported as still being looked for. I had to constantly call Banjul airport baggage office to check on the status of my luggage and it was they who confirmed that my luggage was arriving on Friday. When I claimed expenses for the the clothing and other items I had to buy prior to the arrival of my delayed luggage I was sent an insulting payment which did not cover the cost of my expenses. My return journey from Banjul to London via Barcelona was also delayed by a day and when I arrived back in London Gatwick on 6 August my luggage was not at the airport so again I had to complete a baggage lost/delay form. My luggage was still in Barcelona and was finally delivered to my home address later that week. I wrote to Vueling challenging the partial expenses I had been paid and seeking full payment of the expenses which I would not have incurred if they had ensured my luggage arrived on Friday 18 August and seeking compensation for my delayed journey. Being a low cost operator should not mean low quality service, poor communication and customer care.

Not Verified | Don’t be fooled by the cheap prices. For all the extra cost you might as well fly with a more reputable airline. I booked this last minute not knowing the extra charges that was on top of my flight cost. It’s not the price it’s more of principle. I got charged for a carryon that clearly can fit in the overhead bin and paid 50euro which is ridiculous. The online price was 57 euro. They had two different measuring examples for carry on luggages. One was a size of a book bag and the other one was actually a carry on. I only saw that when I got the gate and was disappointed. Besides company the Flight Attendants were friendly and did their best to make sure the clients were comfortable.

✅ Trip Verified | I neglected to add on carry-on luggage to my ticket so was made to pay 60 euros to take the luggage on board. That's no problem, I happily paid that, it was my oversight after all. What I found really unacceptable is after I paid my 60 euros I was told as I entered the airplane that it had to go into the hold. This I was not told when I paid the 60 euro's. But again it's no problem, I was willing to put it into the hold. But this is the the part that really annoyed me. I was made to take out all items that contain a battery. All the bag contained was a laptop, action camera, battery operated video recording equipment, 3 power banks and a jacket. I had to remove everything from the bag except my jacket and carry it all onto the plane. They made me pay 60 euros to put an empty bag into the hold any made me carry all the equipment on to the plane. What was the point of that. If you can avoid this airline then I say you're better off if you do. I know in the future I'll be considering all alternative options before I fly with them again.

✅ Trip Verified | One of worst airlines in Europe. I kept my passport in seat pocket and forgot to take it when offboarded in Amsterdam. The flight was from Bilbao to Amsterdam. I have checked almost every day with the Airline, checked with their service desk in Schiphol airport, emailed, twitted. But airline didn’t locate it or rather didn’t help me to locate it where I have shared all detail (seat no, flight no, date of travel etc). I would recommend if you ever try to fly with Vueling, and forget your Id document on flight, you will never get it back

Not Verified | My first flight ever. Worst experience ever please read before booking For my first flight ever, we booked a retour with Vueling from Amsterdam to Barcelona. A week in advance, Schiphol airport already showed that our flight was planned for Lisbon rather than Barcelona. I called Vueling 5 times in advance about this and they told me not to worry. The day of arrival, (5am) we see the flight is still planned for Lisbon. Upon checking in, we explicitly this again and they told us not to worry. Upon arriving on Barcelona, after a lot of stress. Our luggage did NOT arrive. Surprise surprise, it went to Lisbon. The woman at the airport stand at Barcelona told us another flight would arrive in 2 hours which she told us to wait for because it carried our luggage. We waited for 2 full hours just to come back empty handed, upon returning to the boot, the woman was gone, replaced by a man who told us he had no view of this and had to fill in an online form. We were now late for our rental car, had no luggage, and had been waiting in stress for hours. Customer support was unreachable unless you say ‘I want to buy a ticket’ and they can earn money on you. Unfortunately this is not where the stress ended. They managed to deliver our luggage after 4.5 days, completely ruining our days before. They were rude, not willing to help, and upon filing my expense claims they took 2 months to deposit the money after 50 calls at least. The refund process what a disaster. They have all kind of tricks to not have to refund you. You need EVERY single paper / boarding pass you got in order to claim a refund. Fortunately I did, yet they tried literally everything to not have to refund me. After countless calls they finally admitted the refund. Now they haven’t even refunded me the full amount of my expenses, are unreachable by e-mail, and not willing to help by phone. Word of advise, do NOT book with Vueling, worst experience of my life, 0 customer service, and NOT reachable in any way, unless you want to buy a ticket!