Vueling Airlines

A 30 minute delay on flight. Staff were friendly and helpful. Cost of flight was excellent. I followed their luggage weight requirements and did not have any problems and luggage was waiting for me on arrival.

Malaga to Barcelona return. Outbound flight on time and what might be expected of a budget airline. We arrived at the airport for our return flight very early and noticed a much earlier flight to Malaga on the departures board. Asked for a change of flight and surprised to be offered a choice of seats sent to a special check-in desk (because the flight was due to leave in 45 minutes) no additional charge and it was done with a smile.

LHR-Bilbao. Seats allocated at check-in. Inbound aircraft late and very late gate allocation in terminal 3 which was busy. Arrived at gate to find aircraft just on stand however boarding commenced very quickly. First impressions of aircraft extremely poor. Over 25 aisle armrests broken and removed with temporary tape visible and the carpet was virtually non existent with chewing gum marks all over the place. Toilets had not been cleaned or restocked with paperware and one toilet at the rear had temporary repairs. A very poor impression and even though this is a low cost carrier the fares are not low on this route due to lack of competition. It is also in codeshare with Iberia and presents a poor image of this company too. Service was efficient and friendly to those that wanted to purchase items. Little information with regard to delay of inbound aircraft and announcements unclear and with little confidence in speaking English. Sadly the poor aircraft appearance detracted from a very average experience.

Recent trip Seville to Paris. On time. Clean plane. Friendly staff with good English. Excellent seats near emergency doors

If only I had read these comments before! I'm writing this comment from TLV waiting for my flight to Barcelona which should have departed at 0400 - it is 1040 and the board shows that the current time for departure is 1230 (hopefully). The official cause is a technical problem - week after another? Take my advice go to another air line company!

When the going gets tough Vueling doesnt want to know. Flight was cancelled due to French Air traffic control strike - not the airlines fault. The total disinterest and rudeness of the check in staff when trying to get help is not. Was brushed off to call various numbers all in Spain and all busy and all timed out. In the end no choice but to leave airport not knowing what was going on. A total lack of information unwillingness to try and give any advice shows that as cheap airlines go this one has scraped the bottom when it comes to customer care.

Tel Aviv to Barcelona. We had a 16 hour delay because the plane broke down on it's way to us and no other aircraft was put in. We should have landed in Barcelona early in the morning but landed after midnight. My son flew 5 days later and had 4 hours delay. Furthermore his flight was filled with people from a previous flight (2 days before) which was cancelled altogether without them even notifying the passengers.

FCO-BCN Clean aircraft and kind crew: however seats not so comfortable. Price competitive but not cheap : 80 euros return only 20 euros less than Iberia or Alitalia and with no baggage. Iberia was offering a 100 euros return ticket with baggage allowed up to 15 kg I suppose and miles earned on Iberia Plus. Just to underline that it is not a low-cost price. Great ground staff in Barcelona.

LHR-La Coruna on 7 Sept 2010. Flight delayed because of french air traffic control strike - fair enough the airline cannot control this but boarded onto the plane an hour late the doors were then closed and we sat on board for over four hours before the plane actually departed. During this time and the flight - no drinks / food service was offered to passengers as they had apparently run out as the inbound flight had eaten / drunk all the provisions. Just to make the experience complete we were then diverted to Santiago as Coruna airport had closed for the night and then had to get the coach back to La Coruna. What should be a 1.5 hour trip from LHR - turned out to be an epic nine hours.

Barcelona to Madrid the flight was supposed to leave at 2045 and was delayed with no clear reason and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning and the only reason they gave was 'this is a low cost airline what else can you expect'. The price was lower than other airlines but wasn't cheap.