Vueling Airlines

MAD-PMI return. Short 1 hr flights that were pleasant. We reserved increased legroom seats in the emergency exit which were comfortable with ample spacing between seats. Both flights were on time and the cabin crew friendly and helpful. The planes were new A320 with a clean and nice interior.

GOA-BCN. Good flight average service tickets a little too expensive. New aircraft new panels over our heads were attached with tape.

My wife (Bosnian biometric passport) and I (US passport) were not issued boarding passes on or scheduled flight from Madrid to Paris CDG. Check-in staff at Barajas Airport wrongly stated my wife needed a visa to enter Spain or France. We informed the supervisor he was wrong and he checked with his superiors who said we could not be issued boarding passes. We missed our flight but the police determined we were indeed authorized to fly. The check-in supervisor never acknowledged his error or apologized. At Barcelona the check-in girl saw immediately that we were right Madrid staff never bothered to read past the first line of text on the screen. A few poor members of staff and a lack of customer skills destroys what would otherwise be a great airline bargain.

I flew ORY-BCN. My flight from Paris was on time 1 hr late on my return but such things happen to all airlines. Check in is fast and easy staff friendly and overall helpful especially at Barcelona airport. Before I bought tickets I read the previous comments in which most people complained about the legroom - didn't have such problems it is less spacious yet comfortable enough and with a small fare you can choose seats with more legroom. Flight attendants professional and polite food and drinks of a reasonable price. I'll definitely use their services in the future.

I have flown Vueling on several occasions for business from LHR-BIO and couldn't fault anything. On my last flight from BIO-PMI I was amazed to see two civilians being invited into the cockpit for take off during the taxiing. They returned to the cabin once we were airborne but were invited back on the descent into Palma for the landing. I emailed Vueling asking about this but got a non sensical answer. Less impressive was the lack of response from the Spanish authorities asking them what they thought of it.

BCN-JMK. Excellent flights both ways. The flight out was less than half full and very comfortable. The plane was clean and the staff friendly. Just please change those croissants! They are inedible. Flight full on the way back. On time both ways. After a number of recent flights with other low cost carriers flying with Vueling was a pleasure.

Vueling from Heathrow-La Coruna. The plane was brand new. Sandwich and snack menu (to buy) pretty good for an airline. Check in and departure smooth and punctual landing a little early in both locations. Seats were comfortable only complaint the lack of legroom. Booked Vueling flights through Iberia's website. This is an all- inclusive price compared to the extras which are added on at vueling.com.

Been using Vueling regularly for Business out of Paris Orly and CDG to Rome and Seville - this over 4 yrs or so. Must be my 15th or 20th return flight yesterday. I have never been late - there are often ATC delays but the planes are always ready for departure on time. The crew members are always pleasant. I pay a few Euros extra for leg room in the emergency-exit located seats. For a low-cost airline they are better than their competitors.

Amsterdam-Barcelona-Ibiza-Amsterdam. Amsterdam-Barcelona uncomfortable seats very cramped. Cabin crew barely speak any English this was confusing during Flight Safety. Barcelona - Ibiza more uncomfortable seats. Crew did not speak any English only Spanish. Ibiza-Amsterdam cabin crew rude to passengers. Again they only spoke Spanish. We have had bad experiences with Vueling. Although the are a low cost airline we paid EUR 745 because our trip was an emergency. When I can choose from more airlines for this kind of money I will not choose Vueling again.

I recently booked to fly with Vueling from Palma Mallorca to Athens. I was emailed about a fortnight before the flight with an email telling me there was a change of schedule - I glanced at this assumed it was just a slight time change and carried on. When I arrived at the airport it turned out that it wasn't a "change of schedule" - they had cancelled the flight and booked us on to one the following day - much too late for me to make my friend's wedding. I was so upset and angry - surely the very least they should have done was to email with capital letters in bold type saying that our flight had been cancelled and offering to put us on another flight? Absolutely appalling customer service and communication.