Vueling Airlines

2 Flights First from FCO to ORY on April 1 2015 VY6251 and ORY to BCN on April 6 2015 Y8011. This is the first time I have flown a LCC in Europe and honestly was a bit anxious but was pleasantly surprise both flights were on time and the cabin was clean and bright the cabin crew were efficient and pleasant. Purchased a ticket with hold luggage both times luggage came out fast. No IFE as this was an LCC and no meals included but there is a by on board which seems to be adequate to those who will buy seats were surprisingly comfortable. Adequate information from the cockpit and check-in process were swift and organized. compared to other LCC with almost the same price if not much cheaper with hold luggage included would recommend.

I flew back from Florence to Gatwick with my daughter on 7th April. The flight was on time but the staff failed to inform us that no passenger hold luggage had been put on the plane. So everyone queued at the carousel at Gatwick for some time before an announcement was made that our cases would not be arriving that day. We are all still waiting for our cases and it is now Friday 10th April. We have not had any apology or contact from Vueling in that time. This is obviously not an isolated case as I gather it also happened on the 5th April as well.

Flying from Barcelona to Dublin on 9th April at 11.45am. On check-in no-one mentioned delays. We sat in airport until 9.00pm at night without a single word from Vueling or a representative telling us what was going on. The passengers on our flight were going mad. We were then boarded onto a plane but were told that there would be a further 2 hour delay and that passengers who didn't want to fly could leave the plane. We were then told an hours delay. We had not received even a complimentary drink at this stage. It was outrageous. I have never had service like it in my life. I will never book with this airline again. We eventually got home 12 hours later without so much of an apology.

AMS-BCN VY8301 3 April. Return BCN-AMS 6 April VY 8306. We flew Vueling before with not much issues. This time the checking via the website did not work website down all the time. The mobile app does hang as well. We were informed few days before the flight of half an hour delay. Then for the flight back from BCN to Amsterdam we experienced another 2 hours delay including an hour in the plane. Staff were rude and uninformed and refused to give their name. We arrived two and a half hours late. Customer service reply was sorry nothing we can do. The return flight was operated by an airline called Avion this was not mentioned anywhere on documents or communication Avion is even worse then Vueling in terms of staff and service. All in all appalling service.

Flew from Paris to Lisbon and back. I am six foot two and so the biggest gripe was space which there is very little of. Manageable on short two hour flights but anything more will be quite tough. Flight attendants were very helpful however and let me switch to an unoccupied row so I could stretch my legs a bit and on the return an emergency exit row so I had more space. Planes were new and clean flight attendants very friendly and helpful as well. Planes took off on time and landed either early or on time. Effortless journey and found them perfect for short flights would easily recommend them the next time.

LGW-BCN-LGW. Having had poor previous experiences with Vueling we were not relishing this trip and we were prepared to write another negative report. However this time we were not too disappointed. Yes the leg room is appalling and made even worse since the seats recline but I'm only 5-10 and I could cope for two hours. This trip was no better or worse than other "no frills" carriers. Check-in at Gatwick was very poor and the staff were slow and disinterested. Boarding was chaotic to say the least and this caused a delay. On the return leg it was much better. Easy (and early) check-in at BCN with a very pleasant young woman. Better organised boarding meant an on time departure. Cabin staff were pleasant and the catering was OK if a little expensive (captive audience !). We will be using Vueling again in September and we know what (and what not) to expect. We only use them because they get us where we want to go when we want to go.

LGW-Barcelona. Weekend trip major gripes are the very limited legroom (I recall even Ryanair offering more generous legroom I am 6' and it was almost torture) and the inability to select seats online even though the trip had cost £120. In-flight staff are very friendly I purchased a tiny bottle of wine (seemed smaller than the usual small bottles) on the return for 5 euros not cheap but the wine was good enough. Boarding for outbound flight at Gatwick took ages and seemed disorganized on top of that the gate area was not heated and it was absolutely frigid. At check-in on the return I was told I was on stand-by because I arrived late and the flight was overbooked by 10 passengers. They did offer hotel and meal vouchers plus compensation and in the end it was a non-issue as I was able to board although I saw several other passengers left behind at gate. I would travel with them again for the right price but not before looking at other carriers first.

Flew Vueling 24 December 2014 from Paris to Barcelona and then 29 December 2014 Barcelona to Seville. Flights either left on time or a few minutes early boarding was well organised and bags arrived promptly. FAs were helpful and pleasant. Was nervous after some comments but was totally satisfied with both flights.

Trip in December from Zurich to Malaga. Booking easy airplane on time boarding fine. Seat Comfort / Space is very limited.

Stockholm to Barcelona and Barcelona-Stockholm - everything was great we landed 10 minutes early on the way to Barcelona and we got our luggage very fast. Nice staff no trouble with the baggage or information - would fly with them again!