Vueling Airlines

My wife and I were flying from from Paris to Granada. When we arrived in Granada our bags didn't. We went to the desk and filled out the forms necessary to find ur bags. My wife's bag arrived the next day. It has now been over a week,we are back in the US and my luggage hasn't arrived. We contacted Vueling every day and were told it would be there either that day or the next. When we arrived in the airport in Madrid for our flight on a different airline we went to Vueling lost luggage counter and were told that our luggage had been located and would be headed to Miami later the same day. That was three days ago and still no luggage. We had to call Spain to try to find out where the bag was and received no satisfaction. The person said they thought it was still in Granada but wasn't sure and we could call back in a day or two, at our expense for an overseas call. My opinion is Vueling has no customer service.

I had a recent flight from Barcelona to Nice with Vueling. I selected their Excellence seat as it was only another 80 Euro on top of around 70 Euro. With this fare you are automatically checked in with a seat selection of 1A, Vueling ensure no other passenger is sat next to you, and you get access to the business lounge (where applicable). You also get priority check-in and security. I arrived to Barcelona airport and waltzed through the check-in and security with no issues. The business lounge at Barcelona was clean and comfortable with plenty of snacks and refreshments (alcohol if one wished). Our departure was delayed for around 1.5 hours with no updates from the ground staff until the plane arrived from the previous flight (I had to check on a flight updates website to know how much it was delayed by). Boarding was relatively quick, plane was comfortable, and staff were pleasant and could speak both English and Spanish. Food was appropriate for a budget airline (the fare includes a selection from the menu). All in all a reasonable flight except for the delay and lack of information.

Same review could be written for all the 6 Vueling flights I booked in the last 3 months. This will definitely be the last. Always at least 1h delay, never warned in advance, no assistance, no one to speak to. Once I called the call center to add a pet ticket, they told me they sold the 2 available tickets on the flights, once at the airport the staff told me that this was not true and no animals were on that flight. All the times, after landing, the captain excuses the delay saying that it is due to the airport operations - always the same story. Unreliable. Impossible to use if you have any time constraints. Staff undriendly. Aircrafts old and dirty, as they do not have time to clean up after landing to reduce delays.

Brussels to Lisbon return and the flights were delayed 1 hour in each direction. The staff was friendly, the aircraft clean and seats were comfortable enough for the length of this flight. For myself it was a normal flight, nothing to say against Vueling.

Would not recommend. Staff don't seem to care about customer satisfaction. We were delayed due to 'an earlier delay'. There were no accouncements made, only one apology and staff were surly. All of that with an awful seat to boot. I will not be flying with them again.

Filthy plane with old seating and rude staff. The seats were so cramped. We had to pay extra for luggage. On top of this they lost our luggage and offered no assistance whatsoever.

Check-in took nearly an hour. Cabin crew were unfriendly, newish plane, departure on time. No bar service due to the shortness of the flight. Change at BCN, cabin crew unfriendly with on time departure. Filthy, ancient plane, quick bar service-over priced.

Check-in took nearly an hour as there were lots of people in front of us, cabin crew unfriendly, newish plane, departure on time. No bar service due to the shortness of the flight, change at BCN, cabin crew unfriendly. On time departure, filthy, ancient plane. Quick bar service-over priced.

Quiet aircraft with very few passengers. Had a whole row to myself, allowing me to stretch as I looked out at the Iberian Peninsula below. I did not purchase any meals or have any drinks. Considering other low cost carriers I've used (EasyJet, SouthWest, ValuJet, etc) this one was above those. No IFE though.

This is the worst airline I have dealt with. They picked us up from Santorini knowing full well that there was a fire at the Rome airport and that all outbound flights were cancelling. The plane was disgusting. Something on my seat (when I asked the attendant for a Kleenex, she looked at me like I had 2 heads). Gum, old fruit and garbage in the seat pockets. Crumbs all over the ground. The staff. If these people are being paid for their lack of service and stone cold faces, then they are doing a fine job. The seats, do not fly this airline if you are taller than 5.6", you wouldn't be able to move. Disaster strikes the airport and a fire in the surrounding fields causes huge delays. How does this airline react? Everything could have been made easier on the passengers if they were just given some instructions. But that was too difficult for this airline. There aren't enough words to describe the horror story of our luggage - which "disappeared" on July 29th and I have still not seen it (Aug. 26th). General Customer Service and Security of this airline is highly questionable.