Vueling Airlines

Return flight to IBZ. Outbound 30 min delay, inbound on time. OLCI drama but at check in got 2 seats assigned in front area without paying extra for selection. Same on return. Check in by Iberia staff friendly. In IBZ just 1 counter open so line took some time. In general aircraft's were dirty, seats/bins/general appearance, it seems that aircrafts had not been cleaned for days. On board shop expensive, wine at 5.50 E a bottle, sandwiches if available from 6.50 E onwards. Limited options and from AMS service only started after 45 mins. Crew got halfway through the aircraft during this 2hr 30 min flight as they ran out of about everything. Staff were ok but not really interested. Announcements pre-recorded in several languages as a plus. Would not like to sit on these cramped seats on a longer flight. Bags 20 E per bag/flight extra, making it a not so cheap flight. If no alternative for non-stop flight it can be a good deal. Check for alternatives though.

The plane was clean and the staff very friendly. Prices for drinks and food were alright but I dont think you really need any for a two hour flight. For short flights a very good airline at a good price.

Terrible ground service at Rome Fiumicino Airport. Long queue to send laggage after having made online check in. Very narrow seats. No refreshement on board unless you pay a fortune. Very strict rules if you need to change flight.

Our flight were like many other low cost airlines, quick check-in, on time departure / arrival, no baggage problems, friendly staff. The only thing was the space for my leggs (if you are longer then 1,90 mtr). Next time I will book a seat next to the Emergency exit. If you book for a bargain you know that you don't have to have high expectations of the Customer Service / possibilities after booking. Will never use Vueling Airlines / Iberia for long trips or if I have transfers on my flight, maybe the next time only with hand luggage.

We flew Orly to Lisbon. At Orly the gate was changed 3 times and the flight was delayed by one hour. The ground staff was rushing the plane boarding and failed to check passenger id's (security issue). Some passengers were allowed to board with oversized and overweight cabin luggage. One female flight attendant managed not to smile during the entire flight. Service was very slow due to the passenger bad behavior.

Flew Amsterdam to Ibiza. Not worth it, even with the low fares. Extremely mismanaged, rude staff and provide no information on why/when planes being delayed. Point in case, the plane finally got to the airport after a 2 hr delay and the staff at gate started scanning boarding passes. 30 mins hence announced the flight was delayed by another hour for some random reason.

When boarding in Sicily with my son, some people were told to have their hand luggage checked in as there was no storage left. This seemed to be randomly done as a family just in front of us was allowed to pass with two trollies, just as ours, although people in front of them already were stopped. As we were already 30 mins late, things were done in a chaotic way and they labeled my luggage in a different way as my son's. When I was telling them (communications if any was completely in Spanish!) they just kept telling me to get on the plane. I refused until the two pieces of luggage were labelled equally. At that point I already started to get convinced this wasn't going to be a happy ending. Taking the transit flight in Rome to Amsterdam was another disaster as for some unexplained reason, we had to wait in line for another 90 mins. When we landed in Amsterdam, my 14 year old son put his phone on while taxiing to the gate. The steward shouted very rude at him to put it off (of course he was right, but no reason to shout to a kid who obviously wasn't aware he was doing something wrong). End of story, waiting at home for our luggage. This was once and never again.

Just returned from Fuimicino. On arriving at the Airport there were horrendous queues to the check in desks. It was impossible to establish which were the desks for those passengers who had already checked in online. Eventually a Vueling rep pointed us to the right desk. After 90 minutes we reached the desk which is a disgrace considering the people in this line had already entered all the relevant check-in details online. We travelled with two friends who hadn't checked in online so they went to a different desk but got checked in 30 minutes quicker than we did - a disgrace. Having spent 90 minutes checking in we were then told the flight was 75 minutes late. We went for a drink and kept an eye on the screen for the boarding details having been told that boarding would be from 19.15. However, at 19.05 the flight wasnt showing. We were baffled and went to find an airport rep who could help. Amazingly she was told the a/c was waiting to depart but it was only 1915. Apart from our group of 4 there were about a dozen others in the same boat. How can we be told at check-in that the flight is going at 20.00 with boarding due at 19.15, we monitor the screen for the gate details and the flight is ready to go at 19.15? We were one hour late leaving Gatwick on the outward flight which for a mid morning departure is pretty poor. On reaching Rome there were delays getting to the parking stand, delays waiting for the steps and to cap it all after a long walk to the baggage reclaim a further 30 minute wait for our cases. Needless to say we will never fly Vueling again and having seen some of the other reviews on this site, we are in good company.

I wish I had read the reviews before booking Vueling. It's the same story. We were supposed to arrive in Florence on Tuesday 4th August 2015 at 18.55. Instead we arrived in Bologna on Wednesday 5th August at 15.00 and then had to sit on a bus for 2 hours in order to arrive at Florence airport at 17.00. 22 hours late. Throughout these 22 hours we never knew what was going on. The ground staff at Gatwick didn't know either. We never once saw a Vueling rep. A complaint is also going to British Airways as I booked the tickets through BA.com. All BA could say was that the flight was operated by Vueling. I strongly advise BA to stop selling Vueling tickets. Another complaint is going to Swissport who are contracted by Vueling as ground staff. They were rude and unhelpful. Obviously not happy with Vueling but no need to take it out on the passengers.

Terrible customer service. I flew from Barcelona to London Gatwick. When I arrived at the gate, we were told that the flight was delayed and we would receive an update in an hour. Two and a half hours later, we still hadn't received an update and staff were nowhere to be seen. The flight set off over 3 hours late and no complimentary refreshments were provided. I logged a complaint on my return for which I received a substandard response not even acknowledging the points I raised. All subsequent emails have since been ignored. That was my first trip with Vueling and definitely my last.