Vueling Airlines

Vueling Airlines was the worst nightmare. My suitcase didn't arrive to Barcelona. All they gave me after hours of waiting was a small torn paper with the information I gave them, and the last paragraph saying that they don't take any responsibility. When I ask them what are my rights, they simply said we will look for your suitcase. Aftet 3 nights I return to the airport, they were totally unfriendly, said they did not know where it is. Lets see what will happen.

Arrived at airport 3 hours before flight departed. Check in was open and had a queue of about 70 passengers in one line. Only 1 desk was open and took over an hour to get to us and we were about 10 passengers from the front. After eventually being seen by a rude staff, we found our 2 x luggage was 9.6kg and 10.7kg in total. He aggressively insisted that we pay 35 Euros for this instead of allowing it through. I insisted that I be allowed the curtosey of removing some non essential items. After reluctantly obliging, he still made us check our bags again and again inside the hand luggage box guide. Humiliating! Didn't have to deal with this at Gatwick. Only the start of our troubles. We were informed the flight couldn't fly due to wind issues - a lame excuse for overbooking the flight. Around 50+ passengers were kept waiting for about 6 hours. We kept asking staff who failed to speak politely in return and got very aggressive when all we wanted was an explanation as to why the flight was allowed to take off without us. Staff then simply called out the lucky few passengers names to collect boarding passes who were selected onto the flight. They required no identification whilst doing this. Complete shambles. No interpersonal skills and very poor communication. Would never fly with them again!

Beware of Vueling Airlines hidden costs. I paid full price for my ticket all inclusive and with a random seat allocation. On my return flight, I needed to online check-in as a single passenger. However, the webpage informed me that it cannot randomly assign me a seat and only priority is available at additional cost of 15 Euros. Or I could try at the counter on the day of my flight. This would however incur additional costs not having your boarding pass.

I arrived at the airport for my Vueling Airlines NCE-BCN flight at 07h50, and was told it was not operating. When I asked for an explanation they just said "it was not going to operate". I was checked in and had boarding passes. Passengers were given an alternative flight at around 17h00. Spent the whole day at NCE with 24 euros in restaurant vouchers. Checked in for the 1700 flight - went to boarding gate - surprise "delay/retardé". Finally we were informed that due to high winds the aircraft was diverted to Marseille. Meanwhile in NCE other airlines came and went? We were offered to be bussed to MRS so passengers had to pick-up luggage and head to the local handling agents office in the arrivals area. Once there, we were informed there was only one bus for a maximum of 56 people. They decided to make a list of 56 people to get on the bus - no lines, just people pushing and shoving hoping to get their names on the list. The so called ground agent wrote the list on a blank A4 paper - when he got to around 40 names, he was told by his colleague "forget it, there's no bus!". So we were then offered a flight at around 2230. For Connecting flight issues, they said "check in Barcelona". They can't do anything in NCE. Some people were sent home and told to return the next day. We were Given food vouchers for 10 euros for dinner. We finally boarded this evening flight. Arrived in Barcelona after a 50 minutes flight. I ran, together with other passengers, to customer service at the departure hall. There was a line of people, exhausted, waiting to be attended to. I was given a new boarding pass for my connecting flight the next day, a hotel vocher with accommodation and breakfast, a resturant voucher for dinner, and a bus ticket for a bus which was to take all the passengers to the repective hotels. We were told there would be a bus every 30 minutes. We headed there waited 2 and a half hours no bus. It was getting late so there were less and less people in the queue for the bus. Others merely gave up and slept on a bench or on the floor at the airport. I got "lucky" and shared a taxi with other passengers which Vueling offered to pay and head to the hotel in Sant Cugat (30 mins). Slept for about a couple of hours and took another taxi back to the airport. I finally made it home to Las Palmas at around 1530 on Sunday. Vueling has the worst customer care! They mislead and misinform the passengers. They have no customer service. We were misled and lied to.

Vueling Airlines have no idea what communication means, we were delayed 6.5 hours. Meant to have flown out of Florence and after 3 hours of waiting were then transported to Pisa where we waited another 3 hours! We were told nothing, no apology given and nothing in the way of food or drink offered. Once onboard and still no apology - they continued to charge for drinks. When I asked the hostess when we might receive an apology and explanation of the 6.5 hour delay, she told me they were in the same boat! (I think she'll find that's her job). When I asked why they were still charging for drinks, she said 'they had to'.

I would never use Vueling Airlines again. I had a flight from London to Barcelona on 1st September, and I had to wait more than 2hrs in the plane, resulting in losing my prebooked shuttle bus to Lloret de Mar and make me pay €170 for the taxi as there was not other way to get to my hotel that night.

Our Vueling flight Barcelona to Athens was cancelled, no explanation given and had to wait over 7 hours, but we were given a meal voucher. We had booked extra legroom and promised on check-in for the larger plane that our seats would be the same with extra legroom on this plane, they weren't! The second plane was delayed, no ground staff arrived for the boarding time, let alone the departure time and then no information was given and the passengers were getting irate and for good reason! We eventually boarded the plane and the Captain apologised for the delay. The crew weren't interested in the passengers and endlessly chatted amongst themselves, ignored call bells and were more interested in sorting out their meals. On the taxiway, the crew by the doors we were sitting by, were still in the galley until we were at the runway. I am an ex-flight attendant and know how to open the doors in case of an emergency evacuation. Inflight service - Flight attendants walked around with a stack of plastic cups in one hand and a bottle of water in the other. We had to take our own cup and they poured the water. We were offered absolutely nothing else (paying or free) not even soft drinks or fruit juice. We arrived at 02.20 when we should have landed at 21.40, lost our hotel booking and paid through the nose for a taxi and had to pay again for a different hotel. Sadly we have a return journey with Vueling Airlines and are dreading it!

Barcelona to Vienna with Vueling. Everything was okay. We bought the tickets a week before the trip and checked in some days before the flight, and there was no problem with that. The airplane was on time and boarding was pretty fast. We only had hand baggage and it all could fit, and the staff was very helpful and nice. We didn't try the meals but they have plenty options. I would recommend them.

Vueling Airlines flight from Florence to London Gatwick. The seats were broken and there was litter left from the last flight. Poor at communicating when the flight was delayed. We were given a coupon to spend against some food and a drink, but we weren't told anything about what was going on even when information was requested by several passengers. Because our flight was delayed we missed our connection flight from Gatwick. When we tried to get proof of delay flight to claim on our insurance, after 10+ phone calls and 20 emails later we gave up because we got absolutely nowhere and were fobbed off every time.

My wife and I were flying from from Paris to Granada. When we arrived in Granada our bags didn't. We went to the desk and filled out the forms necessary to find ur bags. My wife's bag arrived the next day. It has now been over a week,we are back in the US and my luggage hasn't arrived. We contacted Vueling every day and were told it would be there either that day or the next. When we arrived in the airport in Madrid for our flight on a different airline we went to Vueling lost luggage counter and were told that our luggage had been located and would be headed to Miami later the same day. That was three days ago and still no luggage. We had to call Spain to try to find out where the bag was and received no satisfaction. The person said they thought it was still in Granada but wasn't sure and we could call back in a day or two, at our expense for an overseas call. My opinion is Vueling has no customer service.