Vueling Airlines

✅ Trip Verified | I will never book with Vueling again. We booked a $300 ticket from Barcelona to Spain for our honeymoon. We were involuntarily booted from our flight because it was overbooked. They could not get us onto another flight for 12 hours. Our original flight was non stop but instead we got booked on a connecting flight that was 6 hours. We were not treated with kindness at all but instead they acted like they didn’t care and we were inconveniencing them. We paid for our tickets and they let people that didn’t have tickets on the plane because they were former employees and kicked us off. Absolute garbage of an airline. Horrible customer service. Do not book them unless you want to waste your whole day at the airport and get treated poorly.

✅ Trip Verified | I carry a Yamaha silent guitar everywhere I go. When dismantled, it occupies less than 115cm in all dimensions, which makes it suitable for hand luggage with all airlines. Not with Vueling. They made me pay €55 at the boarding gate and said it would have to go with cargo as they didn't have an instrument policy for hand luggage. I was to leave it at plane entrance. As there was no one to accept it, I took it into the plane and stored it in the overhead where it was dwarfed by some of the bags present. Cargo storage would have been disastrous. I paid €55 for nothing and had a most uncomfortable time with the manager at the boarding gate. Never again.

✅ Trip Verified | Had a Priority ticket from Ibiza to Lisbon via Barcelona. The process at the airport with check in, luggage drop off is good and efficient. Boarding is also acceptably organized. The airplane was very dirty, obviously it is not cleaned often. The seats are uncomfortable and the pitch is very short, so for a 1,8m tall person, it is not a very good experience. Flights on time.

✅ Trip Verified | After having booked and paid a supplement to have my baggage in the cabin, I was denied boarding under the pretext that a new rule now applies that the cabin baggage included in the flight is only the size of a handbag - for the cabin bag they must pay a supplement of 60€ at the time of boarding.

✅ Trip Verified | I have flown many times with most of Europe's low cost carriers including Ryanair, Easyjet, Wizzair, Norwegian etc. This was the first time I have flown with Vueling however and I was really impressed. Of all the LCCs I have flown with I would say that they are probably the best. The neo was clean and very quiet and the on-board service was excellent. This was also the first time that our son had flown and the Captain presented him with a signed certificate to mark his first flight. This was a lovely touch and was very special indeed. I liked the fact that Vueling are using BA gates at LGW and consequently the aircraft was much closer to the security area. The aircraft also used an air bridge at both ends of the journey (rare for a low cost carrier) and the cabin was equipped with individual air vents (not always seen on new aircraft nowadays). Wi-Fi (although not free) was fast and reliable. My only observation was that the food menu could have been larger. That said, we were really impressed. Highly recommended. We would definitely choose Vueling again.

✅ Trip Verified | The morning of our flight from BCN to Marrakech we left our hotel 5am to arrive at the airport 5:30 – plenty of time for our flight scheduled 0905. All checked in but flight gate was not posted. Arrived general boarding area and sat there with periodically checking for the gate number. The last we checked was on 0820 still no gate number but said will be posted 30min prior to boarding; checked again 0835 then saw the gate number posted. We run to the gate surprisingly on the other side of the general boarding area, when we got there informed the door was closed. Imagine you’re sitting feet away from the boarding gate this whole time. We were trying to make a point about lack of announcement and not posting gate number until the last minute of the flight – this should have been responsibility of the airline; but we were denied boarding it was too late for us. Afterwards we went to Vueling window to rebook our flight – we were told space available in two days and our ticket and luggage charges are non-refundable Suddenly, we found ourselves stranded - we ended up purchasing one way ticket to Marrakech with a different airline

✅ Trip Verified | It’s like lightning striking twice when the exact previous comment was also a complaint about “what’s the point of having Priority Boarding?”, because paying for the Space Plus seats, Priority Boarding and overhead cabin bag space turned out to be a complete farce. As such there was no difference being in Boarding Group 1 and by the time we got to our seats the baggage bins were completely full. The cabin crew was totally nonchalant and did nothing about it despite clearly being aware of the situation. What a complete waste of €70. If there was any consolation to go by, the crew got the aircraft airborne really quickly and we landed ahead of schedule. Bags didn’t go missing either but that’s where the positives end.

✅ Trip Verified | What's the point of paying extra for priority boarding if when it's time everyone is called to board at the same time? Practices like that are just a rip off.

✅ Trip Verified | Flight was scheduled this Friday April 28th around 10:30 am, was surprised not having received email for check in etc so checked their site, flight cancelled and they offer a flight tomorrow Thursday 27th at around 7:30pm, I was not informed of flight cancelled by Vueling. Had to cancel plans for tomorrow day and night in Malta, I lose out on one night hotel already paid here in Malta, had to cancel my transport from Paris to home and book another (twice the price) AND I have to book a hotel in Paris tomorrow as arriving too late. All this done last minute as Vueling didn’t inform me of cancellation. Appalling. They have cost me a fortune in changes and I lose out on one day holiday and money spent.

Not Verified | Bag damaged on flight, and not possible to file PIR at London Gatwick due to no counter available. Customer service extremely unhelpful. I tried to explain to them that the Lost and Found counter and Gatwick refused to file my complaint as they only dealt with lost luggage and not damaged bags