Vueling Airlines

Gatwick to Barcelona. The staff were all warm and friendly - the baggage was handled correctly - the flight out was on time and arrived 10 minutes early. Return flight was delayed 30 minutes but they recovered lost time in- flight and we arrived 10 minutes before scheduled arrival! Both planes were perfectly clean and fit for purpose. I will be more than happy to fly with them again.

Flew Palma to Barcelona midday on Sep 3 on recent A320. Checked in online and was amazed and disappointed to find that I had to pay extra for a seat! No problems with timing flight or crew. Palma security was chaotic poorly signed and managed.

Do not travel this airline if you are over 5 foot. The leg room is non existent I have never experienced a more uncomfortable flight in my life and it was only 1 hour (Malaga to Barcelona). Staff were very nice though.

I flew in early August from Barcelona to London. I checked in online. Things at the airport seemed very disorganized. I queued up for 15 minutes in the baggage drop queue only to be told I had to check in via the London queue. When I said I had already checked in and showed the clerk the boarding pass she just shrugged her shoulders and told me to go into the other queue where I checked in again and was given new boarding passes. I spoke to other customers who had the same issue. There were no other Vueling staff available to ask. Not very impressed.

Bucharest - Barcelona - Aalborg. Both my flights were absolutely event-free and quite pleasant! We took off on time (a minor 10 min delay from Barcelona as they had to unload luggage for a couple of passengers that missed the flight). Both take-offs and landings were smooth. Food on board was fair-priced I ordered a menu with a sandwich 0.5l drink (coke) and a snack (Pringles) and it all cost 8.50 euro. For a low-cost airline I think the service and flight was very good. The only reason I'm not rating it as great is because they did nothing outstanding. The only inconvenience was the checked-in luggage policy: regardless of how many bags you bring the weight limit is for the sum of all your bags and it's only 23 kg. Unfortunately I found out about this after paying 34 euro for a second bag (for 2 flight segments) and did not get a refund after deciding to bring just one bag. So pay attention to this aspect! If your checked luggage exceeds the 23 kg allowed you'll pay 12 euro / kilo.

Flight from Florence to London chaotic prior we were told plane may not go then that we would all travel then finally all but 12 were able travel. Vueling did not reveal that NO luggage would be flying. No information given until we asked general staff at Heathrow. Flight itself was fine service good.

BCN-NZE-BCN. Our flight to Nice was cancelled at boarding time due to technical problems. Spent over an hour in the customer service queue (where the agents were argumentative and rude) to find out our options were: take a flight the next morning at 0800 which was full within minutes take a flight the next day at 1600 or take an 8-hour overnight bus to Nice. We took the horrid bus/coach (the only way we didn't have to pay more) and arrived at 0600 exhausted. The return flight was fine but one mediocre experience isn't enough to make me forget a terrible one.

A word of advice - if you want to go on holiday never go by Vueling! I tried to get to Barcelona today but I am still at home. After waiting from 2am to 8am in various queues at the airport we were told the flight was cancelled. This is not a reliable company and it's not cheap either! You pay but they don't provide any service.

Flight VY 6206 August 10 from Florence to London: The flight was good but the airline didn't put any luggage onboard and we stood around for over an hour only to find out through another passenger what had happened.

Cancelled a flight from Rome to Barcelona no reason had to collect luggage line up with a plane load of people to get on another flight 2 hrs of waiting they place us on another flight via Majorca change planes onto Barcelona and they forgot to put our luggage on the connecting flight. 2 days later it arrives and we arrive 7 hrs late.