Vueling Airlines

ATH-BCN-TLS. Took the late 1.30am flight from Athens the Vueling lady at the counter was extremely helpful. The flight crew from Athens to Barcelona were polite and lovely! Spent 8 hours waiting for my transit flight in Barcelona yet even when there was a change in gates they made the announcement early enough for us to have plenty of time to find the new one. Both of my flights had zero delay seats were pretty comfortable. Yes there is not enough room to stretch but bearing in mind it's a low cost airline I think you get great value for money. Would definitely fly again with them.

SPU-BCN-IBZ. They cancelled the BCN-IBZ leg for no reason at the time of boarding with no explanation whatsoever. Could not find any representative to point me in the right direction or tell me what was going on. Luckily I thought to collect my bag from the carousel as they had originally told me it was checked all the way through to my final destination. No representative anywhere to advise on what to do found some Vueling airline staff they were rude and unhelpful did not want to talk to me. Finally got some help from another airline who advised I needed to line up at the ticket desk was there over an hour and instead of getting put on the next flight as was expected they bumped me on about 5 flights later meaning I wasted an entire day stuck in BCN airport. Funnily enough though they tried telling me all the flights were full I looked online and saw they were still selling full price tickets for the earlier flights. Just avoid the service is non existent and it's not worth it for the frequency of cancellations and losing precious holiday time being stuck waiting in airports!

LCG-LHR-CDG-LCG. Low cost airline but the crew is cool and don't try to sell things all the time. On time service and never will find a full fly with they so you can fly comfortable. Good quality of the meal just under payment. No pillows or blankets. The plane was a little old.

Barcelona to Santiago de Compostela was cancelled 45 min before it was due to fly on 30 June 2013. At no time was there any sign of assistance from Vueling staff. Stood in line for over 60 mins after seeing our flight had been cancelled on the board only to be told to go to another desk where we again queued for 90 min only to again be told we were at the wrong desk. We protested loudly and only then were we given the paperwork to take to a hotel in Barcelona. We were woken at 3.30am to get on the 6am flight however on arrival to Santiago de Compostela our luggage was missing.

Our flight from Bilbao to Barcelona was delayed and then cancelled. We were standing around for hours not knowing what to do and hearing different stories eg no more flights to Barcelona that day etc. No one working for Vueling came up to us to tell us what to do so we had to split up and queue up for the Vueling information desk and also Vueling check in queue in case we could get another ticket. They are the cons but pros are that they were very accommodating for us all who were stranded and we stayed at a 4 star hotel in Bilbao that night followed by a new flight the next morning!

Cardiff to Malaga and back to Cardiff 11/7. For a budget airline - that's what it is no more no less! It was actually very good. Check in opens 2 hours before there is no point going earlier as you will just be waiting in a queue with the desk not open. Seat pitch is ok its a short enough flight and you can get comfortable enough. The seat does actually recline but the person behind may not thank you. Very pleasant crew - food and drinks to be bought reasonably priced. Both flights on time and AGP-CWL in only 2.10 hrs is brilliant. Nice bright cabin.

Flight from Barcelona to Rome delayed 5 hours then cancelled without notice. Queue to get service was 3 hours long. I eventually gave up and caught the ferry. No comments from Vueling when I complained. Would never fly with them again.

We queued for over 90 minutes in chaotic conditions: desks 8 and 10 were for LHR and desk 9 was for Berlin. The same queue was used for both destinations. Despite arriving two hours before our flight we checked in 3 minutes before departure. Needless to say both flights were badly delayed.

Flew from Barcelona to Alicante round trip. Everything was fine from Barcelona to Alicante however on the return flight I was told that my carry on bag was 10.5 kilos. The checked bag can only be 10 kilos. I was then told that the bag was to large and would not fit in the overhead binds. The bag fit fine on the first flight. When I purchased this carry on bag it said it was approved for cabin carry on. I was told that I would have to pay 35 Euros and have the bag checked. Very rude check in staff. Next time I will take a train and bus to Alicante.

Recently flew from Cardiff to Malaga with Vueling. I was a little apprehensive due to some of the reviews I have seen but I have to say it was a really good experience. The flight was the best price of all the low cost airlines and included 23 kgs hold luggage. The staff were great and the whole process from start to end was very positive. I would definitely recommend them and just wish they flew to more locations from my part of the country.